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Hotel Hacienda Morelos

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Traveller (388)
Room & Suite (207)
Pool & Beach (94)
Ratings and reviews
  • Excellent24%
  • Very good38%
  • Average24%
  • Poor6%
  • Terrible8%
Travellers talk about
“town square”(27 reviews)
“no elevator”(7 reviews)
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What's included
Free Internet
Free Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Bar/Lounge
Multilingual Staff
Private Balcony
Breakfast included
Airport Transportation
Room Service
Suites
3 Star Hotel
Find sun soaked tranquility. A secluded haven nestled on white sand beaches in an all year long summer. Expansive views to the Caribbean Sea and just a few yards from the second world largest coral reef barrier. A refuge for those travelers who knows where to experience an affordable...
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Location and contact
Av. Rafael Melgar Mza.2 Lote 5, Puerto Morelos 77580, Mexico
20.9 km to Cancun Airport
80 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Reviews (534)
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369 results
Traveller rating
84
142
89
25
29
Traveller type
Time of year
LanguageEnglish
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84
142
89
25
29
Show reviews that mention
All reviewstown squareincluded breakfastno elevatorquiet hotelthe location is perfecthot showerterrace roomcable tvplenty of hot waterfront desk staffsound of the wavespool areabath towelsnice poolroom safefishing villagethe ground floor
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1 - 5 of 369 reviews
Reviewed 5 days ago via mobile

What a gem! We spent 1 night at Hacienda Morelos before checking into our resort. What a charming find! Great service from all staff-front desk, bartender, waiters. Our room was very clean and had a great ocean view. The room had a coffee pot and...More

Thank CURIOUSO
Reviewed 5 days ago

The location was terrible, you could not even swim in the ocean it was so brown. The bed was very hard and the shower smelled like fish. The breakfast was okay. The women at the front desk were nice but the service at the restaurant...More

Review collected in partnership with this hotel
Thank nselma220806
Reviewed 1 week ago via mobile

This was my first time to Puerto Morelos, and probably my last. I know that I am reviewing the hotel, but I feel as though it is wrapped up into one experience. We stayed at Hacienda Morelos for 4 days after 3 days at an...More

Thank Carrie B
Reviewed 1 week ago

Bed was hard, the showers water or drains smelt of dead fish, the neighborhood and location was not ideal, the breakfast took forever to get your food, no fridge, the beach was dirty, . Overall the pictures were a fraud... some of the staff was...More

Review collected in partnership with this hotel
Thank amor86lala
Reviewed 1 week ago via mobile

The front desk staff have a lady in the afternoon/night shift with a lack of interest in the customers satisfaction. If you need a crib you should ask in advance, for exemple when you do your reservation, because they don’t understand that an one-year child...More

1  Thank Mónica C
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About
Amenities
Top amenities
Pool
Beachfront
Free Internet
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$63 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 On the Beach Hotel in Puerto Morelos
Room types
Non-Smoking Rooms
Details
Price range
US$63 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 On the Beach Hotel in Puerto Morelos
Room types
Non-Smoking Rooms
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Traveller (388)
Room & Suite (207)
Pool & Beach (94)
Dining (39)
Family and Play Areas (1)
Questions & Answers
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stefr112015
8 March 2018|
AnswerShow all 8 answers
Response from GerenciaHMB | Property representative |
Hi, No the hotel has food and beverages services and the hotel has fridges on rent if you would like one in your room . You can have your own beverages in your own room but not in areas. Thanks
0
Votes
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peza1996
19 February 2018|
AnswerShow all 3 answers
Response from elkoutfitters | Reviewed this property |
I think the taxi was about $12 US, the bus was approx. $5 ea., but does a bit of running around. And unless your a savvy Mexican driver, I probably wouldn't rent a car. The taxi's have set fees so there's no negotiating and... More
0
Votes
Sharon D
18 February 2018|
AnswerShow all 8 answers
Response from elkoutfitters | Reviewed this property |
I think it would be a safe bet staying there. Not the location for the spring break crowd and the manager Juan would not tolerate his guest being wild and loud. Its a great relaxing place!
1
Vote
Room Tips
"Don't stay here"
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"You will have to turn your air on when you get there. The room is warm when you first get there."
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"The new rooms have bigger Windows ..."
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"Bring hand towels and a blow dryer"
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