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Secrets Silversands Riviera Cancun

11,351 reviews
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Traveller (11133)
Pool & Beach (2542)
Room & Suite (2147)
Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“ratatouille”(375 reviews)
“veranda bar”(344 reviews)
“main pool”(1,252 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Secrets Silversands Riviera Cancun
Special Offer: Winter Greataways!
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,351)Write a Review
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10,395 results
Traveller rating
7,338
2,151
600
198
108
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LanguageEnglish
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7,338
2,151
600
198
108
Show reviews that mention
All reviewsratatouilleveranda barmain poolanna bananaentertainment staffsilver sandsel patiopreferred clubworld cafejuan joseroom servicebarracuda barseaside grillour honeymooninfinity poolother resortspartial ocean view
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1 - 5 of 10,395 reviews
Reviewed yesterday via mobile

The staff was absolutely amazing! Our favorite spot was the Barracuda Bar, that’s where we unwinded at night. Morin, Cristina and Oscar made us feel like family. It was sad to say goodbye. We are planning on another trip next year!

Thank anamcollazo
Reviewed yesterday

We had a difficult reservation process which was a nightmare. Bar staff was good and semi attentive. Though they never came to our swim up pool section. cleaning staff lacked and constantly had to be reminded to do their job.

Review collected in partnership with this hotel
Thank erinlp455
A TripAdvisor Member
1
Reviewed yesterday

Food quality/variety decent but not as good as other secrets we have visited. Property rooms staff all very good. Housekeeping inconsistent. pref club staff very helpful. Servers also very good and friendly. Entertainment staff great.

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Reviewed 2 days ago via mobile

This resort was an all around pleasure to stay at. The rooms were as expected and very clean, the resort was beautiful and well layed out with a nice beach. Full of couples and romance, several weddings and honeymoons and lots of zen. Very quiet...More

1  Thank Mark M
Reviewed 2 days ago via mobile

My husband and I visited in January and had a wonderful time. The staff was amazing. The entertainment team were going morning til night, always with a smile on their faces. Our favorite bar was the barracuda by the ocean, Domingo & Russell will take...More

Thank Kari P
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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$293 - US$716 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$293 - US$716 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (11133)
Pool & Beach (2542)
Room & Suite (2147)
Dining (1235)
Family and Play Areas (57)
Amenities (36)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
becks30
17 February 2018|
AnswerShow all 2 answers
Response from Steven501964 | Reviewed this property |
All the swim-out rooms including the preferred swim-out rooms have some grass before you enter the water. You may be thinking of swim-up rooms, which is what they have at Secrets Akumal. Swim-out rooms have grass before... More
0
Votes
jasmine1860
15 February 2018|
AnswerShow all 5 answers
Response from Nicole C | Reviewed this property |
No reservations unless it's the Asian restaurant there- because of the seats/tables- hibachi is a huge one that you would want to reserve.
1
Vote
Candice W
15 February 2018|
Answer
Response from Tom K | Reviewed this property |
You do not need to make reservations for the restaurants unless you want the teppanyaki service which you can make at 3:30 for the same evening.
0
Votes
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Room Tips
"Pillows were horrible and beach was horrible. Also had to call to get our room cleaned several times. Even..."
Read review
"Rooms themselves nice. Bed/linens very good. Housekeeping hit or miss."
Read review
"Choose another hotel..."
Read review
"We liked building 2."
Read review
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