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Secrets Silversands Riviera Cancun

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Traveller (11888)
Pool & Beach (2618)
Room & Suite (2222)
Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“main pool”(1,295 reviews)
“silver sands”(161 reviews)
“ratatouille”(394 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (11,970)
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10,963 results
Traveller rating
7,717
2,293
639
205
109
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LanguageEnglish
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7,717
2,293
639
205
109
Show reviews that mention
All reviewsmain poolsilver sandsratatouilleveranda barel patioanna bananaentertainment staffpreferred clubworld cafejuan joseroom servicebarracuda barseaside grillour honeymoonthe wait staffinfinity poolturn down service
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1 - 5 of 10,963 reviews
Reviewed yesterday

Last year, my husband and I stayed at Secrets Playa Mujeres. It was our first time at a secrets resort and it was so beautiful and the perfect romantic spot really. So because we loved that locations, we wanted to try another Secrets location. This...More

Review collected in partnership with this hotel
1  Thank Stacy W
Reviewed yesterday via mobile

Absolutely loved this resort!!! Food, entertainment, room was all great!!! We had a swim out, definitely must have!! I loved the shower most, biggest shower of all resorts I’ve been too. Everyone, everyone was lovely, kind, and helpful.

Thank Chia8783
Reviewed 2 days ago

My husband and I decided to try Silversands again for our 4th time visiting for our 5th Anniversary the end of May. BIG difference from when we were there the last week in November. It wasn't as crowded and we were able to get beach...More

Thank amclhinney
Response from Anahi A, Social Media Coordinator at Secrets Silversands Riviera CancunResponded yesterday

Dear Guest: Thank you for taking the time to share such a detailed overview of your stay. Our guests’ feedback is truly appreciated in our constant commitment to improve our standards of service. We are overjoyed to read that you have enjoyed your stay, especially...More

Reviewed 2 days ago via mobile

We had our honeymoon at Secrets Silversands, and were generally very happy with our choice. We had a preferred club ocean front suite, which was perfect for us. We really enjoyed the two person jet tub and the maid service was very good, coming around...More

Thank Anna Rose C
Response from Anahi A, Social Media Coordinator at Secrets Silversands Riviera CancunResponded 2 days ago

Dear Ana Rose C: On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure to be your hosts during your recent getaway...More

Reviewed 2 days ago via mobile

Our stay at secrets silversands was amazing. Three siblings and spouses wanted a place to get away, reconnect and decompress. Secrets was the perfect place. The restaurants were delicious. We tried a different one every evening. The multi course meals allowed mich time to talk...More

Thank Jacqueline H
Response from Anahi A, Social Media Coordinator at Secrets Silversands Riviera CancunResponded 2 days ago

Dear Jacqueline H, Thank you for choosing Secrets Silversands Riviera Cancun as your host and taking the time to share your experience with us. Be sure that your kind comments will be shared with our team as motivation. We sincerely look forward to welcoming you...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$228 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$228 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (11888)
Pool & Beach (2618)
Room & Suite (2222)
Dining (1333)
Family and Play Areas (59)
Amenities (36)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
julielum4141
22 July 2018|
AnswerShow all 4 answers
Response from Shian B | Reviewed this property |
All over really we had some in our block and we was block 4 and there was some on the ground floor (so mainly swim up rooms) but so did most of the other blocks so your best double checking with your rep or travel agent... More
1
Vote
Greg D
20 July 2018|
Answer
Response from Anahi A | Property representative |
Dear, Greg. We kindly appreciate your communication with us, we do not have any construction plans confirmed. Don’t hesitate in contacting me through inbox is you require further assistance prior arrival. We look forward to... More
0
Votes
Google Translation
Room Tips
"2 double beds"
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"The toilet did not flush very well but wasn't a big deal."
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"Super super super clean"
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"Read reviews and find what best suits your needs. There is something here for everyone."
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