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Now Jade Riviera Cancun

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Unidad 26 Manzana 20 Lote 1-1 Sm.3, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
24 people are viewing this hotel
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US$370
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Free cancellation until 22/09/21
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US$371
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Free cancellation until 30/11/21
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Free cancellation until 25/11/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (11522)
Pool & Beach (2539)
Room & Suite (1615)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy eight gourmet dining options, six bars & lounges, 24-hour room and concierge service and so much more. The Now Entertainment team keeps the party going all-day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Bicycles available
Diving
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Green
Languages Spoken
English, French, Spanish
12949Reviews2005Q+A100Room tips
Traveller rating
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Popular mentions
Marina R wrote a review 19 Jun
Sacramento, California1 contribution
We travel twice a year, usually all-inclusive resorts in Mexico, so I know the standards and rules for this kind of resorts. I saw many positive reviews, and don't want to spoil it, but would appreciate someone to tell me beforehand . We really value beach, food, service, cleanliness and comfort. We were there April 22-29, 2021. In our opinion it was bad experience. Pros: Pools are deeper than usual, about 5 ft. big enough, cool temperature and nice. Buildings inside are nice decorated, Rooms are very nice and comfortable Bathrooms are the best. Good variety of fruits in the buffet, but the portions are funny. Covid test was fast and easy. Check-out was a breeze. Cons: Check-in was terrible, took almost two hours. A representative took our passports and disappeared for an hour. The time with a worker took not more than 5 minutes but the waiting time was so long. It felt that they don't know what are they doing. No map of resort was provided, no one showed us way to the room or room itself. Staff looked like they were afraid to talk. Not the waiters. Second day we were looking for night show and asked 7 different workers where the theater is, they didn't know. We had to go to lobby to find it. Garden in front of buildings 3, 4 and 5 were dry and brown full with garbage. Food was a hit and miss, and very scarce variety. We had to walk around and check which restaurant is open, no information available anywhere. Italian, Asian and Italian Fast food restaurants are OK. The rest is horrible. Buffet has very limited variety, even bread is not available at every meal. No tags with food name and ingredients anywhere. It is dangerous for people who like me has restrictions on some ingredients. At the check-in we were told that French restaurant is for Privileged club only, but last night decided to check it and it was available for us. No assigned place for smocking, everyone has to smell that awful smell. All of that made us feel unwelcomed and unwanted there. We will not come back, better stay next door in El Cid where the food and hospitality is amazing.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
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Meghan P wrote a review 19 Jun
Loveland, Colorado24 contributions9 helpful votes
+1
This is our third trip to now jade and we keep returning because of the excellent service and fabulous people who work here! Every trip we feel like we are coming home because the team members remember our name and make us feel special! We will continue to return because of this. A special shout-out to the entertainment team. We were so excited to meet back up with our friends Amara- you did amazing running the show, Saul- let’s get loud, Hiram- so many memories but loved your examples in the perfect couple show, Leonardo-dancing in the lobby bar, and Christian- showing us the moves at the DJ party! We were greeted with happy smiles and lots of fun throughout the trip! We also enjoyed meeting new team members Gabriel- loved playing volleyball with you and when you played Gabriela, fanni- yay for Zumba, darina and michell- bingo aka viva Mexico. This crew works so hard to make the trip special for all the guests! We had a few rainy days so they moved the fun to the lobby. My only recommendation is to find somewhere else to do the DJ party if it rains. These are some of my favorite memories!! We loved the new shows elements and pre-Hispanic show. Evening shows are always fun and it’s great to see the new offerings. We also loved staying preferred for many reasons including huge rooms, preferred breakfast, lunch at the barefoot grill (get the fish tacos) and the preferred lounge. It is definitely worth the upgrade. Thank you Brenda for your endless smiles and getting us to our favorite building. We enjoyed excellent service from Evas, Lucy, Maria, and Alvaro in the lounge! All the service at the preferred pool bar was great but we especially enjoyed Erick, Ivan, and Eduardo! Breakfast at Capers was great and we enjoyed service and songs from Antonio and Santos. So glad this returned this year. The resort is always clean, housekeeping is great, service is top notch, and WiFi is great all around the resort. Sargasm was tough this trip which is not the fault of the resort and they work tirelessly to remove it. Our other trips were crystal clear water. Overall our trip was amazing! We cannot wait to return 😊
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Date of stay: June 2021Trip type: Travelled with family
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Davis wrote a review 19 Jun
1 contribution
First trip to Mexico and Francisco was amazing very respectful and friendly!! He greeted us with a smile and remembered our drinks!! Love him!!! Will definitely come again soon! Francisco keep smiling and making the Now Jade a great place to vacation!!
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Date of stay: June 2021Trip type: Travelled as a couple
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Madison C wrote a review 18 Jun
5 contributions
Maria in the Perferred Lounge and Jaime from Cin Cin were by far the best of any service we’ve received! Great personalities!! Yamin from the entertainment staff was also a great guy! Wonderful time at Now Jade!! Best honeymoon location!
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Date of stay: June 2021Trip type: Travelled as a couple
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Evan T wrote a review 17 Jun
1 contribution
We went for 5 days and had an amazing time, even with rain and covid restrictions the entertainment team did amazing, they had super fun games and activities for us to do, all of the staff was super nice and fun. One of my favorite employees was Hiram, he played volleyball with us and ran some of the pool games, he was super nice and funny and made our trip that much better.
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Date of stay: June 2021Trip type: Travelled with friends
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Response from Anahi Acosta, Otro at Now Jade Riviera Cancun
Responded 3 days ago
Dear Evan Talsma, Thank you kindly for your excellent comment on this platform. The entertainment staff is amazing. As you saw, they love what they do and this provides the resort a nice touch of happiness. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you again a truly wonderful and memorable experience. Warm greetings, Anahí Acosta Social Media Coordinator
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PRICE RANGE
US$173 - US$344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now jade riviera cancun hotel puerto morelos, now jade riviera cancun resort and spa, nh hotels puerto morelos, nh hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
550
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Frequently Asked Questions about Now Jade Riviera Cancun
Which popular attractions are close to Now Jade Riviera Cancun?
Nearby attractions include Croco Cun Zoo (5.9 km), National Reef Park of Puerto Morelos (2.7 km), and Unico Beach (3.8 km).
What are some of the property amenities at Now Jade Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Now Jade Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Jade Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Now Jade Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Now Jade Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Now Jade Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Now Jade Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Now Jade Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Now Jade Riviera Cancun?
The staff speaks multiple languages, including English, Spanish, and French.
Does Now Jade Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.