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Now Jade Riviera Cancun

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Now Jade Riviera Cancun
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8,055 Reviews from our TripAdvisor Community

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Showing 7,072: English reviews
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Reviewed yesterday NEW

Everything about this resort is top-notch. We especially appreciated all the wait staff (a special shout-out to Jesus at the buffet and Lorenzo at the pool bar). They all replied with an "its my pleasure". The a la cartes were all good (especially the Italian and Cin Cin). Lots of beach chairs at the pool and no fighting for a...

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Helpful?
Thank Cecille P
Wisconsin
Reviewed yesterday NEW

We just returned yesterday from Now Jade. We stayed March15-22. We stayed on the preferred side this time. The other three times we were on the activity pool side. We were very happy with the preferred side. We were on the fourth floor in Building 8. We had a great view of the ocean. The Preferred side is much quieter....

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Helpful?
Thank RogandSha
Canada
Reviewed 2 days ago NEW

Overall this resort is good. The staff are great; very friendly and helpful. The place is clean; we liked the beach, and there were lots of interesting shells if you walked south a bit at low tide. Yes, there is seaweed, but I think the staff do an excellent job keeping it cleaned up. We had a ocean front room...

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Helpful?
Thank kitjones
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Guest, We are pleased you enjoyed your stay in Now Jade, our service and all the facilities we offer for our guests comfort. We want to thank your comments about our Resort, also thank you for bringing the situation to our attention, as you know we can not control the reservations and this is the students vacations, we work...

Hamilton, Indiana
Reviewed 2 days ago NEW

This was our sixth vacation at the Now Jade and we still LOVE it. We love the layout of the resort, the restaurants, the pools and most of all the service and the staff. They are all so friendly and work so hard at pleasing their customers. It is first class all the way. Until we found the Jade, we...

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Helpful?
Thank beanhaver
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Guest, It was lovely to have you in the Resort for your 50th Anniversay. Thank you for the very kind and supportive review you have posted. We are pleased to see you were impressed with the natural beauty of the Hotel. We are also thrilled to learn you did like the variety of facilities at the resort. It is...

Omaha, Nebraska
Reviewed 2 days ago NEW

Spent a week here after Christmas with two families. Food was very good and well done. Resort was large enough but not too crowded. Evenings were relaxing and the weather was wonderful for the week we were there.

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Helpful?
Thank MWM36
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Guest It was our pleasure! On behalf of all of us at Now Jade Rivera Cancun, thank you for your review and for choosing our resort for your mexican getaway. Please allow us the opportunity to welcome you back again soon. Saludos, Luis Agiss Social Media econcierge.nojrc@nowresorts.com

Erin, ON
Reviewed 2 days ago NEW

An absolutely beautiful resort. Traveled with: Myself, my husband, son(20), his friend, daughter (18) and her friend The rooms: large, very clean and super comfortable bed. The staff: Amazing!!!!!! They do everything to make sure you are happy and having a great time. Loved Luigi with the entertainment team - awesome, friendly and so fun. Loved Leonardo at the Lobby...

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Helpful?
Thank Patters4
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Guest, Thank you so very much for sharing your experience with your fellow travelers as we value and appreciate all feedback we receive here on Trip Advisor. We certainly couldn’t be happier with your review. Thank you for highlighting the All Inclusive plan at the resort. We also appreciate your praise for the friendly and attentive staff. The team...

Clearwater, Florida
Reviewed 2 days ago NEW

Spent last week with my hubby, teen daughters, and their friend. This is at least our 10th all-inclusive in Mexico; we obviously love them. Hubby & I had room 3103 on the first floor. It had a king-sized bed, living area, spacious bathroom with a jetted tub. Also had a bidet. I used the blow dryer; it was serviceable, but...

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Helpful?
1Thank Walking_Michelle
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Guest, It is a truly pleasure to read such kind review, which highlights every aspect of our Resort and let us know everything that you enjoyed and that we exceed your expectations. One of the most important things is the service that we provide to you, and to read that it was exactly what you expected is very much...

Kitchener, Ontario
Reviewed 3 days ago NEW

Check-in was quick. Top-notch service especially from the wait staff. Bar servers were excellent as well. We are still talking about the "no reservations required" for the a la cartes and took advantage of this. The ones we went to were all good/better than good. Also a plus is that you don't have to try to find a clean towel....

Review collected in partnership with this hotel
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Helpful?
1Thank albert_hanna
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Guest, First of all, we would like to express our gratitude for sharing your observations about your recent vacation with us. We are very pleased to know that you enjoyed our Restaurants,our entertainment program and facilities. Thank you very much for your review and for your recommendation! We hope to welcome you back soon. Best Regards Luis Agiss Social...

Bettendorf
Reviewed 3 days ago NEW

We booked the Now Jade for spring break with our 11 year old daughter and another family with kids. The lobby is very nice and the people who work there are also very helpful. I found the rooms to be tired. We had stains on the mirror and on the furniture. The pool bar had tiles coming off it and...

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Helpful?
3Thank Vickie171
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Guest, Thank you for your comments and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations and we apologies for any inconvenience caused. Thank you for bringing the situations to our attention, as all feedback helps us to improve our product and service. Please rest assured we will...

Reviewed 3 days ago NEWvia mobile

If you go for the photograph session it's free but if you can go with Gaspar he was an amazing photographer. Definitely the one to look for. It's at the adventures photo. The hotel was also great the food the staff were all very polite and eager to serve. You almost feel like royalty when you come here. My first...

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Helpful?
Thank Settlergold
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Guest, Many thanks for your review and for your generous compliments of our well-appointed amenities and genuine service. We look forward to welcoming you and your friends back for another retreat on Riviera Cancún. Saludos, Luis Agiss Social Media econcierge.nojrc@nowresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 

Additional Information about Now Jade Riviera Cancun

Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM1,094 - RM2,371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Reservation Options:
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Jade Riviera Cancun staff and other travellers.
875 questions
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Questions? Get answers from Now Jade Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose Ocean-front”
 of 5 bubbles kitjones, 22 Mar 2017 | Read review
“We stayed on the Preferred Section; it has an adult pool, a special lounge with great food, a French restaurant and double size rooms.”
 of 5 bubbles beanhaver, 22 Mar 2017 | Read review
“Ask for a room in a building closer to the beach.”
 of 5 bubbles MWM36, 22 Mar 2017 | Read review
“RM 1 - building 7,4th FL, very nice & quiet. RM2&3 - building 1, 2nd and 3rd FL - close to pool/food/etc. not too noisy”
 of 5 bubbles Patters4, 22 Mar 2017 | Read review
“We did not do the upgrade but still felt the rooms were spacious.”
 of 5 bubbles Walking_Michelle, 22 Mar 2017 | Read review
5 of 5