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Dreams Riviera Cancun Resort & Spa

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GreenLeadersSilver level
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Dreams Riviera Cancun Resort & Spa
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5,080 Reviews from our TripAdvisor Community

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Showing 4,373: English reviews
San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

We just got back from a week stay. Upgraded to a plunge pool room furthest away from the ocean. Nice and relaxing with beautiful gardens around. We debated on spending money on an oceanfront 1 bedroom room upgrade but we are so glad we didn't! Every night there is a wedding or 3 by the pool or beach. I think... More 

Helpful?
1 Thank Shannon P
Pleasantville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

I really enjoyed my stay at Dreams Riviera! The staff were very helpful, the food and drinks were AMAZING and the rooms were nicely decorated! If you want to do any excursions, I recommend buying them through another agency.

Review collected in partnership with this hotel

Helpful?
1 Thank beautiful790
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

When we first arrived at the resort the staff were friendly. The lobby was a great place for music and drinks when the sun goes down. The buffet food was good too, we really enjoyed the themes. There were some of the staff that really stood out for us. Jose - bartender at the rendezvous bar was very friendly, easy... More 

Helpful?
1 Thank Littlechico
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Littlechico, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to spend your beach vacations in this amazing destination and for your awesome comments about our staff assistance, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve.... More 

Carmel, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Dress code was an item of concern. Published attire was not accurate, or was not being enforced. Adults only, means at what age are you an adult. Again not enforced or ?? Otherwise, ALL was Good. Thank you: "Mack"

Review collected in partnership with this hotel

Helpful?
1 Thank Micheal M
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear mack9524, Greetings from Dreams Riviera Cancun! Thank you so much for taking the time to share your brief yet nice comments your experience in our resort. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Regarding your comments about the dress codes, it would have... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

I recently got married at the Dreams hotel in November 2016 with 40 guests. After doing a ton of research, me and my wife chose this hotel sight unseen. We were also fortunate enough to speak with several brides who had previously been married at Dreams. All of their feedback was positive, and after experiencing the best week of our... More 

Helpful?
1 Thank raladort
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear raladort, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to celebrate one of the most important events in your love story and for your nice comments about our staff assistance, Preferred Club amenities, benefits and services, cleanliness, gastronomical offer, surroundings and overall services. Nothing makes us happier than to learn that the service provided... More 

Boston
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

We stayed at the resort for 5 days. Everything was great. Food was delicious, great variety, sit down restaurants tend to have small portions, but you can order more than one dish or go to buffet if it is a concern. I have been to all inclusive many times. I'd say the gym is one of the best. Plenty of... More 

Helpful?
2 Thank Lana_Mass
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Lana_Mass, Greetings from Dreams Riviera Cancun! Thank you so much for taking the time to share your awesome comments about our staff assistance, gastronomical offer, gym facilities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that Eder will... More 

Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 days ago NEW via mobile

I have very high expectations and they were exceeded at Dreams Riviera Cancun. My bestfriend got married here in May 2015, and we liked it so much we decided to return this Nov 16 for my parents 50th anniversary. Food is amazing! Rooms are clean and luxurious. We were treated exceptionally well by Alonso from Bourdeaux restaurant. He recommended excellent... More 

Helpful?
1 Thank Alyssa G
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Alyssa G, Greetings from Dreams Riviera Cancun! Thank you so much for taking the time to share your awesome comments about our staff assistance, gastronomical and drink offer, room facilities, cleanliness, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve, especially... More 

Birmingham, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

We recently stayed here for five days only to find out how disappointing our experience could be. 1.- Food was only okay. - They close one of the restaurants every night and they don't take reservations, average wait to be seated and have dinner was hour to hour and a half - Plates/food came in cold and portions were very... More 

Helpful?
1 Thank GisellePGP
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear GisellePGP, Greetings from this amazing destination! We would like to start by thanking you for choosing our resort to spend your recent beach vacations. On the other hand we are terrible sorry to read with your overall experience in our resort we could not fulfill your expectations. Be certain that we will share your comments to the departments involved... More 

Bismarck, ND
1 review
Reviewed 3 days ago NEW

My family and I recently returned from the Dreams resort. We had a group of 20 people, which included 6 children, three that were two and under. We had a great time. The facilities were top notch and have been kept up and maintained. The food was great. Most of our meals were at the buffet because of small children... More 

Helpful?
Thank NDtravel
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear NDtravel, Greetings from Dreams Riviera Cancun! Thank you so much for choosing our resort to spend your beach vacations in this amazing destination with your group of friends and family and for your awesome comments about our staff assistance, gastronomical, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and... More 

Saint Louis, Missouri
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Here were the Pros and Cons of the Dreams: Cons 1) Our reservation was not correct when we arrived. 2) We were given a "Tropical" view of the street in front of the hotel with run down apartment buildings and the room service path, which they rattle carts and trays throughout the day and night. 3) The pools were not... More 

Helpful?
Thank lverdouw
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear lverdouw, Greetings from this amazing destination! First of all we would like to take you for choosing our resort to spend your family vacations and for your nice comments about our staff assistance, cleanliness, locations and overall services. On the other hand we are terrible sorry to read that there were a few aspects that did not meet your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM1,325 - RM3,645 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Expedia, Odigeo, Travelocity and Jetsetter so you can book your Dreams Riviera Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Riviera Cancun Resort & Spa staff and other travellers.
498 questions
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Rockville, Maryland
7 months ago

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Questions? Get answers from Dreams Riviera Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I recommend an preferred club ocean view room in front of the north beach, to minimize pool noise.”
 of 5 bubbles raladort, 2 Dec 2016 | Read review
“Ask for courtyard or pool view”
 of 5 bubbles lverdouw, 29 Nov 2016 | Read review
“We stayed in the preferred club near the pool and beach area in the quitter rooms 2 floor and above”
 of 5 bubbles INSCO1, 29 Nov 2016 | Read review
“Rooms in the 2000 are the best! Best view of the beach!”
 of 5 bubbles rivamehmood, 28 Nov 2016 | Read review
“Any room is good”
 of 5 bubbles Clubok, 27 Nov 2016 | Read review
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