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Dreams Riviera Cancun Resort & Spa

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GreenLeadersSilver level
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1 room 2 adults 0 children
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Dreams Riviera Cancun Resort & Spa
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5,694 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Riviera Cancun Resort & Spa
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Showing 4,890: English reviews
England
Reviewed 14 August 2015 via mobile

Just came back from a 2 week holiday here. We visited for a family wedding. All I am going to say is this is a lovey resort with the most welcoming, polite, friendly and hard working staff. These graft all day and night to make your stay as relaxing as it should be. Can't fault the place at all. Thanks...

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4Thank Claire19876
West Drayton, United Kingdom
Reviewed 14 August 2015 via mobile

Before going read a few reviews regards seaweed problems. .thinking it will be ok This is not the case..my tour operator should of informed us of this major problem as it been there since January And I would of cancelled holiday I was expecting crystal clear waters but what we found was a brown sea with such a bad odour...

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4Thank goldteethpaul
Gravesend, United Kingdom
Reviewed 14 August 2015

Our first visit to Mexico and we loved it. There was lots to do, the climate was great and the people very friendly. As to the hotel, the service we received was outstanding and we could not fault it in any way. Almost every member of staff spoke at least some English and most spoke it very well, The grounds...

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3Thank John L
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear John L, Greetings from Dreams Riviera Cancun! Thank you so much for your lovely comments about our staff assistance, gastronomical offer, room maintenance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be more than looking forward to see you...

Warwick, New York
Reviewed 13 August 2015

The staff was very friendly and helpful. Our family spent 6 nights and everyday was busy. My daughter had her wedding at Dreams and it was beautiful. Would highly recommend. The rooms were spacious and the grounds were well done. As a family resort I would definitely recommend. If I was to complain only about one thing it would be...

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2Thank Deborah387
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Deborah387, Greetings from this beautiful destination! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, gastronomical offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We are honored...

Suffolk, United Kingdom
Reviewed 13 August 2015

We have just come back from the Dreams Riviera and had a wonderful time! Very friendly people and nothing is too much trouble for any of the staff. We will go back again, possibly next year as it is a place where you have everything! Tuson's

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2Thank tuson2015
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear tucson2015, Greetings from Dreams Riviera Cancun! Thank you so much for your lovely comments about our staff assistance, gastronomical offer, room maintenance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be more than looking forward to see you again...

Taunton, England, United Kingdom
Reviewed 13 August 2015

Took our daughter and granddaughter to this hotel, lovely room, fantastic food and top shelf drink, staff very friendly. Problems with the sea weed, but that's not the hotels fault. Coco cafe wonderful for different coffees and drinks. Evening entertainment limited. There are alot of weddings happen here, some interfere with which restaurants can open, but there are many to...

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2Thank Steve P
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear dreamrffl, Greetings from Dreams Riviera Cancun! Thank you so much for your lovely comments about our staff assistance, gastronomical offer, room maintenance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We appreciate your kind comments and observations about the areas where...

Mt. Pleasant
Reviewed 13 August 2015

For the past several years, I have praised Secrets the Vine for the service and facilities and how they make you feel like royalty. So it is with Dreams Riviera Cancun. We arrived early and the room was still being cleaned (as we expected). So my wife and I and our two boys changed and went to the pools. Our...

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11Thank David C
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear dreamrffl, Greetings from Dreams Riviera Cancun! Thank you so much for your lovely comments about our staff assistance, gastronomical offer, room maintenance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that our Executive Chef Erik Villar, Chef Miguel, Israel,...

Denver
Reviewed 12 August 2015

We spent Friday - Tuesday and Dreams Riviera and LOVED every moment. Two famililes with four boys ages 16-17-18 & 20 and they had more fun than the adults. Carlos at the beach side pool was our full time server and always had full COLD drinks available. We always TIPPED the staff because we appreciate great service. However, once you...

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4Thank dreamerffl
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear dreamrffl, Greetings from Dreams Riviera Cancun! Thank you so much for your lovely comments about our staff assistance, gastronomical offer, room maintenance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be more than looking forward to see you again...

Carrollton, Texas
Reviewed 12 August 2015 via mobile

This was the most horrible all-inclusive hotel that I have ever stayed at. We arrived at the hotel and checked in at 5 PM on a Thursday evening. We were notified by the hotel that the pools close at 6:30 so we were unable to get into any of the pools. The beaches were experiencing A high level of seaweed...

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11Thank Prakash M
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Prakash M, Greetings from this beautiful destination. Thank you for taking the time to share your comments about your experience in our resort during your vacations. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our...

Glasgow, United Kingdom
Reviewed 11 August 2015

This was a great holiday experience thanks to the wonderful staff who were always friendly and helpful at all times, they could not do enough for us and we really appreciated them making our time here very enjoyable. lovely fresh clean hotel plenty of restaurant options and some amazing food. great pools, bars and beach.

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3Thank chrisybhoy_11
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear chrisybhoy_11, Greetings from Dreams Riviera Cancun! Thank you so much for your lovely comments about our staff assistance, gastronomical offer, room maintenance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be more than looking forward to see you again...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM1,184 - RM4,261 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#10 Spa Hotel in Puerto Morelos
#10 On the Beach Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Riviera Cancun Resort & Spa staff and other travellers.
688 questions
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Rockville, Maryland
over a year ago

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Questions? Get answers from Dreams Riviera Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All you need to do is tell them the reason why you are visiting, and i can tell you that they have a high sense of taste and recommendation.”
felmonderic, 25 Apr 2017 | Read review
“Rooms with plunge pool are basically ON the beach, just steps away from the sand as well as the resort's pool”
Z7034QHvictoriar, 25 Apr 2017 | Read review
“The room was outstanding with a view to die for overlooking the ocean. We asked for an inside garden view room when we booked our vacation, and that is exactly what we received. Room service was fantastic with replacing towels, linen, and restocking the refrigerator each day. ”
bobdV6294NV, 25 Apr 2017 | Read review
“Plunge Pool is great for families, garden/courtyard rooms have great views too!!”
357ryand, 23 Apr 2017 | Read review
“Avoid section B outward rooms on the left of the resort if facing the sea as this was where the road was and a bit noisier.”
925vipulp, 23 Apr 2017 | Read review
5 of 5