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Secrets Riviera Cancun Resort & Spa

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Carretera Cancun-Puerto Morelos KM 27. 5, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (145)
Pool & Beach (17)
Room & Suite (13)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Secrets Riviera Cancun evokes the power of attraction with its all-Preferred-Club-suite luxury and perfect location, nestled between the jungle and Caribbean Ocean, just 15 minutes from Cancun International Airport. Made for adults seeking an exquisite, pampered getaway, all our guests enjoy exclusive Preferred Club benefits and Unlimited-Luxury™ inclusions such as 24-hour room service, personalized destination-concierge service, limitless top-shelf spirits, pool and beach wait service and more. Guests will discover the perfect balance of romantic tranquility and social sophistication with exclusive free-flow access to Breathless Riviera Cancun Resort & Spa next door. They can mix and mingle at a water aerobics class or with a curated cocktail in hand by the Energy Pool, jump into a volleyball game, or become immersed in entertainment and dance to the music of international DJ’s. When they are ready to wind down, guests can relax together in their private terrace whirlpool, have a rejuvenating spa treatment at relax Spa by Pevonia®, indulge in a romantic private dinner on the beach or stay in bed with 24-hour in room dining. Visitors will savor a variety of sublime cuisine at the exclusive Rosewater, or stroll next door to experience unique and trendy international restaurants serving gourmet fare, with no reservations required, and sip on perfectly mixed cocktails at nine vibrant bars, all without limit. For a more elevated experience, Secrets Riviera Cancun features 164 ultra-modern suites, all part of the Preferred Club. Each of the suites feature a king or two double beds, a private and furnished balcony and whirlpool, Secrets Box for private room service delivery, daily refreshed mini-bar with soft drinks, bottled water, beer and a tequila bar, hair dryer, cable TV, MP3 docking alarm clock, spacious bathroom, slippers and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Business Centre with Internet Access
Outdoor pool
Fitness classes
Restaurant
Spa
Facial treatments
Massage
Steam room
Concierge
Gift shop
Sun umbrellas
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Private beach
Room service
Safe
Wake-up service / alarm clock
Minibar
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
164Reviews11Q+A34Room tips
Traveller rating
  • 135
  • 17
  • 7
  • 2
  • 4
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Popular mentions
I8196XZbrandonh wrote a review Yesterday
1 contribution
We visited this resort for a week in mid-October and had a blast. We spent a ton of time in the Secrets area. Our entertainment co-ordinator, David helped with activities that engaged our group and many others active and allowed for us to meet some other folks that were vacationing. Our pool concierge, Daniel, made sure our experience in and around the pool was consistently world class. Overall it was a great experience and we would definitely come back.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from eConcierge Breathless Riviera Cancun, Sales at Secrets Riviera Cancun Resort & Spa
Responded today
Dear I8196XZbrandonh, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation, and also for taking the time to share with us your 5- bubble review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya. On the other hand, we feel happy to learn the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect; please rest assure David and Daniel will be cheered for the high-level service they are providing every day. On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, Guest Care Team
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Michelle P wrote a review 22 Oct
1 contribution
We just returned from a weeks vacation with some of our closest friends. We had a swim out room (specifically 2112) and our friends had rooms either side. Maria and Urbano frequented the path behind our swim out throughout the day to ensure we always had drinks and within a day knew exactly what we all liked to drink and would make recommendations for new cocktails. They were so friendly and fun! Daniel, the Pool concierge was phenomenal. He was attentive, and went out of his way to ensure we had everything we needed. He even visited us at the other pool to make sure we were having a great time. And David, wow, what can I say about David. David entertained us pool side all week and was a blast. He made us all feel like family and between him and Daniel, our vacation was made. The resort was beautiful, great food, gorgeous rooms and a lot of fun. I can’t wait to go back!
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Date of stay: October 2021Trip type: Travelled with friends
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Response from eConcierge Breathless Riviera Cancun, Sales at Secrets Riviera Cancun Resort & Spa
Responded 2 days ago
Dear Littlemisspool, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation, and for taking the time to share with us your 5- bubble review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya. On the other hand, we feel happy to learn the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect; please rest assure Maria, Urbano, Daniel and David will be cheered for the high-level service they are providing every day. On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, Guest Care Team
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JamieS wrote a review 22 Oct
1 contribution
We went to Secrets Riviera Cancun the week of October 16th with 2 other couples and had an absolute blast! David was our pool entertainment director and was wonderful and hilarious. By day 2, he already knew all of our names and went out of his way to make sure we were having fun. I actually looked forward to the silly pool games when David was leading them. Daniel, our pool concierge, was exceptional. I have a fair complexion, so he always made sure I had shade somewhere. He could also answer any question that we had even if that meant he had to go talk to someone else to get the answer, and even when we went over to the Breathless pool, he made sure we had the best setup possible. Our vacation just wouldn’t have been the same without Daniel. If you end up at Secrets, which I highly recommend, Daniel and David will make sure you have the best experience possible.
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Date of stay: October 2021Trip type: Travelled with friends
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Response from eConcierge Breathless Riviera Cancun, Sales at Secrets Riviera Cancun Resort & Spa
Responded 2 days ago
Dear jamiesS6659DF, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation, and also for taking the time to share with us your 5- bubble review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya. On the other hand, we feel happy to learn the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect; please rest assure David and Daniel will be cheered for the high-level service they are providing every day. On behalf of all our team, we genuinely hope to have the opportunity to welcome you and your friends back again soon. Sincerely, Guest Care Team
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Scott S wrote a review 21 Oct
6 contributions
Outstanding service at the preferred club area by Pool concierge Daniel, E-Team David and Rosewater restaurant Jose and Sergio. Excellent service at the Coquette by Roberto and sommelier Eduardo. Th entire Restaurant staff is exceptional at this location. Besides over and above service the hotel, beach and grounds are stunning.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from eConcierge Breathless Riviera Cancun, Sales at Secrets Riviera Cancun Resort & Spa
Responded 4 days ago
Dear Scott S, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation, and for taking the time to share with us your 5- bubble review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya. On the other hand, we feel happy to learn the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect; please rest assure Daniel, David, Jose, Sergio, Roberto and Eduardo will be cheered for the high-level service they are providing every day. On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, Guest Care Team
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Susanne R wrote a review 19 Oct
7 contributions1 helpful vote
+1
I am a travel agent from Canada. I just returned on Sunday from a 5 night stay at the Secrets Riviera Cancun. Having stayed at many other resorts in Mexico and the Caribbean, as well as many other AMResorts, this one impressed me. The excellent service we experienced here started with the checkin with Hugo and Vanessa in the Preferred Club Lounge, to the ABSOLUTELY amazing service we got from Maria around the pool, our favourite friendly breakfast waiter Sergio at Rosewater restaurant but I need to mostly mention the AMAZING attentive service from David in entertainment. Maria knew what we liked to drink 30 minutes into our stay and David knew all 6 of our names (me, my husband, my daughter, her boyfriend and his parents) within 10 minutes. Every time he saw us he called us by name, made us feel special and did such a good job!! David made our stay amazing. Restaurants and public areas are well kept, sanitized and COVID protocols exceeded. Food was delicious and the top shelf spirits had a great selection. Rooms were very nice, they could use a tiny bit of upgrades but I think they are working on that because I saw some painting and maintenance going on in one of buildings. One comment that I have about our rooms is that we had Junior suite gardenview with Swimout rooms but where they were located, the sunshine never hit the pool, so it wasn’t sunny or warm - so we didn’t use that feature even once. If we were to go again, I wouldn’t pay the extra for that type of swimout. The Oceanfront swimouts would be amazing as the sun hits there all day. The difference between the Secrets Riviera and the Breathless is night and day. The vibe and the music is much more active over there. The younger people in our group liked the music and activities at Breathless for a bit in the afternoon, but I preferred the relaxing atmosphere at Secrets. Our friends spoiled us with one of the largest bottles of the Veuve Champagne for our wedding anniversary and one of the Cabanas so that was special. We really enjoyed Rosewater restaurant, but also at at the Italian, the Teppanyaki, the Mexican. All were great - no issues with any meal we had. Entertainment at the beach in the evening was very enjoyable (electric violinist and the beach grill). Overall, this was a great stay. I will be recommending this resort to my travel customers for a good mix of relaxing and fun, great service and special attention from the staff. Great job David and Maria!! Keep up the amazing service to your guests!! I hope if their managers read here that they let them know what a great job they did!!
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Date of stay: October 2021Trip type: Travelled with family
1 Helpful vote
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Response from eConcierge Breathless Riviera Cancun, Sales at Secrets Riviera Cancun Resort & Spa
Responded 5 days ago
Dear susanner499! Congratulations both for your recent wedding anniversary, we feel happy you have chosen Secrets Riviera Cancun Resort & Spa to celebrate this special occasion; your first-hand experience really helps other couples looking for the best resort in Riviera Maya. We are delighted to know the level of service you received, was consistently world class and exceeded your expectations. Please rest assure Hugo, Vanessa, Sergio, David, María be cheered for the high-level service they are providing every day; our commitment as a team is to create lifetime memories to every guest. We genuinely hope to have the pleasure to welcome you and your friends later next year to celebrate upcoming special occasions with all of us. On behalf of all our team, we wish you love, laughter, and happiness! Sincerely, Guest Care Team
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
164
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Frequently Asked Questions about Secrets Riviera Cancun Resort & Spa
Which popular attractions are close to Secrets Riviera Cancun Resort & Spa?
Nearby attractions include Croco Cun Zoo (4.2 km), National Reef Park of Puerto Morelos (6.6 km), and Unico Beach (5.4 km).
What are some of the property amenities at Secrets Riviera Cancun Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Secrets Riviera Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Secrets Riviera Cancun Resort & Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Secrets Riviera Cancun Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Riviera Cancun Resort & Spa?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Secrets Riviera Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Secrets Riviera Cancun Resort & Spa have an airport shuttle?
Yes, Secrets Riviera Cancun Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.