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Now Sapphire Riviera Cancun

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6,169 Reviews from our TripAdvisor Community

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Showing 5,576: English reviews
Northbrook, Illinois
Reviewed today NEW

I haves only praise for our recent stay at this property. Everything was done to make our stay a great experience. Highly recommended. 6 restaurants, all of which were excellent, providing a variety of cuisine.

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Thank Mitch G
London, United Kingdom
Reviewed today NEW

We stayed at the Now Sapphire Riviera between 21st December 2016 and 1 January 2017. Overall we really liked the hotel. It is not too big and impersonal, the pools are a nice size and the staff around the pool are very attentive. The food options are good although there is not too much variety. As vegetarians we were well...

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Thank Ben N
Chicago, Illinois
Reviewed today NEW

We loved our Jan trip to Now Sapphire. After staying at the amazing Maroma resort by same chain, I was worried we would be disappointed, but this was great. Equally beautiful, amazing staff everywhere! There is a lot of seaweed that washes up each day and I was so impressed at the hard work of the staff on a non...

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Thank sleepingbean
Reviewed yesterday NEWvia mobile

Well this resort was awesome! The beach was amazing , the 24 hour room service was quick and efficient! The cafe was open 24 hours! The rooms were nice and clean! And the staff was friendly and helpful!

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Helpful?
1Thank Mario G
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is very satisfactory to know that we became the scenery of such special day for a wedding. We are so glad to read that you enjoyed the beach, facilities and the service. We will share your feedback with the Operations Committee. We look forward to welcoming you back to Now Sapphire Riviera Cancun very soon. Best regards,...

Toronto, Canada
Reviewed yesterday NEW

This resort is well taken care of, has excellent food, but most of all the staff is AMAZING! I cannot get over how attentive and pleasant every single person was on the resort. The Now Sapphire Entertainment Team made our stay especially fun. There were constantly activities and events. Fermin, Jessica and Miguel went out of their way to get...

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Helpful?
2Thank lordml
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff. We are so glad to hear that you had a wonderful time at our resort. Fermín, Jessica, Miguel and the rest of the team will be so...

Blue Hill
Reviewed yesterday NEW

We are are club members and this has been one of our favorites so far!! The resort, beach, rooms and restaurants were all excellent. The pools could have been a little warmer, but definitely refreshing on a hot day. The bar tenders at the preferred club pool were also great!!! Never left you waiting

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1Thank 190kentl
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is very gratifying for the Now Sapphire Riviera Cancun to read throughout your comments and realize that your stay with us was pleasant enough to spend your valuable time for sharing the experience on Tripadvisor. We will share your feedback with the Operations Committee. We look forward to welcoming you back to Now Sapphire Riviera Cancun very...

La Prairie, Canada
Reviewed 2 days ago NEW

What a lovely place! Everything was perfect. I am french speaking, so I think I might not express myself correctly. The Now Sapphire is a resort where everything is truly correct. The persosnnal is always paying attention to our needs. The food in all the restaurants was over our expectation. It is a four Diamonds for the restauration. No reservation...

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1Thank Pierre G
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we could meet your expectations, and you have enjoyed your stay with us. At Now Sapphire Riviera Cancun we all try our best in order to provide our guests with a perfect service and we are proud we have achieved our goal during your stay. We will share...

Ottawa, Canada
Reviewed 3 days ago NEW

Really enjoyed this resort. Great quality food and service. The staff is amazing. The only complain I have as will all these types of resort is the debacle about lounge chairs which people go out early to take them and stick a towel on them for hours on end. Which ends up that there is never enough chairs for everyone....

Review collected in partnership with this hotel
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2Thank Lynn_StGermain
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for making this exception and taking the time to share those gracious comments on Tripadvisor. We appreciate your great comments about food and the staff service. Your valuable remarks will be shared with the Operations Committee in order to improve our service in every possible way. We look forward to welcoming you back to...

Seaside Park, New Jersey
Reviewed 3 days ago NEW

I have to give Now Sapphire a five star review primarily based on the service of the staff. The hotel has great amenities, is very clean and I can offer very little to complain about. Bed was super comfortable and rooms had plenty of space. All of the food was very good, but not surprisingly the Mexican restaurant was the...

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1Thank Sarah G
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback with us through Tripadvisor and especially for the positive score. Your feedback regarding your stay at Now Sapphire Riviera Cancun on Tripadvisor is much appreciated. It is always a pleasure to receive positive feedback. We share all of our guests’ comments with our team, who certainly...

Minooka, Illinois
Reviewed 3 days ago NEW

This was our second visit here and it was great! Last year we stayed in the preferred section and it was so much closer to everything! I would recommend upgrading for sure. I love the beach here, the workers work all day clearing the seaweed and it looks amazing. We've been to a few resorts in the area and this...

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1Thank Nada B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback and beautiful pictures on Tripadvisor abour your stay at the Now Sapphire Riviera Cancun. We are delighted to read just how much you enjoyed your stay at our resort. Thank you for acknowledging the friendliness and attentiveness of our team; it is certainly with great pleasure that we take every opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM1,121 - RM2,785 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
912 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great room overlooking the ocean”
 of 5 bubbles 765mitchg, 22 Jan 2017 | Read review
“The views in the garden view rooms are not that nice. It is probably worht paying extra for an ocean view”
 of 5 bubbles BtotheN76, 22 Jan 2017 | Read review
“We enjoyed ground level room, right off the beach in building 4. Closer to main pool is convenient. Ocean view would be great!”
 of 5 bubbles sleepingbean, 22 Jan 2017 | Read review
“rooms close to the sea or the pool are nearer the main building”
 of 5 bubbles 465pierreg, 20 Jan 2017 | Read review
“Building 1 (and I think 2) are right next to the beach and near the pool.”
 of 5 bubbles sarahgB201UF, 19 Jan 2017 | Read review
5 of 5
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