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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
20 people are viewing this hotel
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US$379
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Free cancellation until 29/11/21
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Traveller (10228)
Pool & Beach (2797)
Room & Suite (1003)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Now Sapphire Riviera Cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens, and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff. It's all wristband-free! At Now Sapphire, these amenities include Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada, and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities, and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Strollers
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Cable / satellite TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
Spanish
11019Reviews2199Q+A100Room tips
Traveller rating
  • 7,155
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  • 299
  • 191
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Popular mentions
Jgarre5 wrote a review Yesterday
Bentonville, Arkansas1 contribution
We chose this resort because we brought our 78 year old mother with us and it was a smaller resort & easier for her to get around. Check-in process at the preferred club took 30 minutes and they got my mom a room on the ground floor near the pool. All our rooms were nice, king size beds were firm, rooms with double beds were softer. Each room has a hand held steamer, no iron, the steamer worked fine however one of the steamers didn't work but they replaced it. The TV is in Spanish but there is a button to convert it to English. Great Entertainment and shows at night! The beach had seaweed but not the resorts fault, thats nature it was all along the coast. However because of this everyone was at the pool and hoarded the chairs. Guests behavior in the resort was shameful examples, since the beach was closed, each evening guests took stacks of brown beach to their rooms, getting up at apx 0530 to reserve chairs by the pool, and by 7 all the chairs were taken nobody sitting in them just the towels. The staff said that people were not supposed to do that and if nobody was present/no personal items they removed the towels. This caused an issue for the guy next to me who got a covered chair at 0930. A lady put towels across 4 chairs under the umbrella at 6 am, the staff had removed the towels since no one was there so the chairs were open for anyone, she got mad at the man and caused a scene yelling at the staff saying "where am I supposed to sit now!?" Another rude guest in the main bar where someone spilt a drink and housekeeping came to mop it up. A guest was standing at the edge of the spill talking, and the worker said excuse me sir may I mop this up. He just looked at her and turned away never moving and continued to talk, she ended up moping around and had to wait for him to move. Excellent service from Marlene, Alberto, & Deysi at Cibu, Carlos main bar, Sandra, Erick, & Esau at spa, Roger, Lemi & Alfredo at preferred club, Sergio, Francisco at Fresco, J Luis & Mac UVC, Jesse at bellboys, and Carlina & Michelle at front desk, special call out to Alfredo from janitor dpt went above and beyond helping with plumbing issue. Had to keep it short because of character count, but we would visit this resort again, hopefully without rude guests.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
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John W wrote a review 21 Jun
Port Deposit, Maryland113 contributions14 helpful votes
+1
We traveled in early FEB when the resort only had about 20% of its rooms booked. The staff were super friendly. We did have issues at check-in with our 2 rooms not being located next to each other as booked and reconfirmed before travel. This was corrected after 2 days of speaking with management. Everything was very clean, and staff held themselves to very high COVID protocols. Food was great and can't say enough about the friendliness of the staff.
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Date of stay: February 2021
Cleanliness
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Sleep Quality
Room Tip: Quiet out of the way
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded yesterday
Dear Guest Thank you for your visit and comments shared on Tripadvisor. We are so happy to hear that you had a great time at the Now Sapphire Riviera Cancun. Thank you for mentioning our best-in-class CleanComplete Verification™ protocols, food, and staff service. Your feedback will be shared with the Operations Committee. We hope to host you again in the near future. Warmest regards, Olivia Rodriguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Abby T wrote a review 19 Jun
1 contribution1 helpful vote
We had a great trip overall! Unfortunately it did rain a lot throughout the week but the staff did a great job at still making it fun! The rooms were very clean and up to date! The staff was absolutely amazing! I would definitely come back to Now Sapphire!
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Date of stay: June 2021Trip type: Travelled with family
1 Helpful vote
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded 5 days ago
Dear Guest, Thank you for choosing us to spend your vacation at the Now Sapphire Riviera Cancun. We are so glad to hear that you enjoyed your family vacation at our resort. We will share your feedback with the Operations Committee. We hope to host you again in the near future. Warmest regards Olivia Rodrìguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Leo Myers wrote a review 17 Jun
1 contribution
At the time we attended were so much rotten water seaweed and I contacted the property in advance +52 998 872 8383 regarding seaweed and the front desc person advised that there is no seaweed. It was before booking in May and 2 weeks before arrival. The food is in the middle of the cornfield village "All you can eat" for $6.99. Chicken wings, shredded pork, powder mash potato, and similar to it. Fruits like in Indiana buffet, not in the Caribbean. The public area of the Buffet dirty with molded floor and AC grils around, windows seem like never cleaned. on June 13 and 14 they didn't serve the towels at the pool. Everything is outdated. Employees working so hard, but there is lock of waiters to serve everybody at the buffet and so on. Room towels are off-white grayish color as the rob. In European standard this resort not even 3*. I visited over 30 Caribbean all-inclusive resorts, this is my first negative review and the worth within my experience
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Date of stay: June 2021
Rooms
Location
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded 6 days ago
Dear Guest, Thank you for your visit and comments shared on Tripadvisor about your stay at our resort. We would apologize for an experience that left you overall dissatisfied during your stay at our resort. We have shared your valuable feedback with the Operations Committee to improve the opportunity areas. We hope you can give us another opportunity again to regain your confidence with our service. Sincerely, Olivia Rodríguez Social Media Coordinator info.nosrc@nowresorts.com
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Victoria D wrote a review 17 Jun
3 contributions5 helpful votes
We stayed there from May 31,2021- June 5, 2021 . 1st of all the staff is wonderful Vicente and his trainee Emilo was absolutely fantastic (Karen was with him 1 day)took care of us daily by the pool even helped us set up facials for our daughter and her friend.Emilo took wonderful care of us on Vicentes day off as well ,you are doing great with his training he is a fast learner . With Vicente we did not have to ask he came up talked to us and from then on he just knew. The staff that did entertainment was great it did great for all ages everyone was always laughing smiling, that's pretty tough when there is such a large gap of ages to entertain in my opinion. Mac and Salvador in the preferred check in were great help as well (see I remember you name) That's a joke we had between us. Food was well rounded in flavors, my husband is a sushi eater so probably just more opportunities for that is the only thing. Also the covid testing was stream lined well in what to do and when .We will definitely visit this resort again
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Date of stay: June 2021Trip type: Travelled with family
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded 6 days ago
Dear Guest, Thank you for your visit and the wonderful comments shared on Google. We are so glad to hear that you had a wonderful time at the Now Sapphire Riviera Cancun. Vicente, Emilio, Karen, Mac, and Salvador will be so happy to hear that they contributed to making your stay more enjoyable. We hope to host you again in the near future. Warmest regards, Olivia Rodriguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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PRICE RANGE
US$170 - US$400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now sapphire riviera cancun hotel puerto morelos, paradisus puerto morelos, paradisus hotel puerto morelos, paradisus riviera maya, paradisus riviera cancun hotel, paradisus riviera cancun resort, paradisus cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
488
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Frequently Asked Questions about Now Sapphire Riviera Cancun
Which popular attractions are close to Now Sapphire Riviera Cancun?
Nearby attractions include Croco Cun Zoo (2.2 km), National Reef Park of Puerto Morelos (3.8 km), and Unico Beach (2.6 km).
What are some of the property amenities at Now Sapphire Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Now Sapphire Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Sapphire Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Now Sapphire Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Now Sapphire Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Now Sapphire Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Now Sapphire Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Now Sapphire Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Now Sapphire Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.
Is Now Sapphire Riviera Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.