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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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5,999 Reviews from our TripAdvisor Community

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Showing 5,431: English reviews
New York City, New York
Reviewed yesterday NEW

This is the first all inclusive my husband and I ever booked. We just wanted a place close to the airport with a long beach. Basically just needed to sleep and recharge. I will start with the pros: all the staff was so nice, room was spacious, quiet and clean. Beach was beautiful. Guys work hard raking the beach all...

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Helpful?
Thank Mary Ann V
Texas
Reviewed yesterday NEWvia mobile

Can't say enough good about this hotel. All the small things made a big difference. Warm towels, service when you needed it, and you didn't have to eat at the specialty restaurants to get good food. The buffet was incredible everyday! The service was fantastic.

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Helpful?
Thank yburr
Norway
Reviewed yesterday NEW

I arrived a bit early for my check-in, but even though my room wasn't ready, the receptionist Catherine I believe her name was, gave me all the instructions about the hotel, and told me to relax by the pool if i wanted, and eat wherever and whatever I want and come back to the reception to the original check-in time....

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Helpful?
Thank Martine E
Reviewed 2 days ago NEW

We had our Wedding at Now Sapphire in November 2016 - with 47 guests plus us 2. We flew in from all over Canada. No one had a complaint about anything, and that is amazing with so many people. Food was amazing, service was amazing. Our wedding went off without a hitch. It was even better than the photos in...

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Helpful?
1Thank Amanda S
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to celebrate your wedding in Cancun. We really appreciate that you took the time to share valuable comments on Tripadvisor about your stay at our resort. Thank...

Calgary, AB
Reviewed 3 days ago NEW

My wife and I spent 10 days at this resort and my daughter got married here during that time. We had a great time and loved the resort. The staff was very friendly and the food was very good. We were in the “preferred” rooms where we paid more to have an upgrade to be right on the beach and...

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Helpful?
1Thank calgaryguy67
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your daughter’s wedding in Cancun. Thank you for sharing your beautiful picture. We would like to express our gratitude for sharing your important comments with...

Reviewed 4 days ago NEW

We met 30 of our family and friends at Now Sapphire and we we NOT disappointed! 6 nights in a Beachfront room in bldg 4 was FABULOUS! Service was Top NOTCH. Food was wonderful and Fermin, Dylan, Geo & Mike were the BEST entertainment team ever. Fransisco and Adolfo were the most OUTSTANDING Bartenders we have ever had! We are...

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Helpful?
Thank Becky C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your kind feedback regarding your recent stay at the Now Sapphire Riviera Cancun. We are delighted to hear that you enjoyed your vacation at our resort. We will share your feedback with the Operations Committee, especially with Francisco, Adolfo, Fermin, Dylan, Gio and Mike. We really hope to welcome you back soon! Greetings from sunny...

Woking, United Kingdom
Reviewed 4 days ago NEW

Just returned from a lovely stay here. It is an excellent well priced resort in a lovely location. Our room was clean and tidy, with maid service daily, along with a mini bar restock and turn down service - if you are planning on spending time in your room when it rains, make sure you stick the do not disturb...

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Helpful?
1Thank alsymcfarlane
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing Now Sapphire Riviera Cancun resort for your recent stay in Riviera Maya. We really appreciate that you took the time to share your comments about your stay at our resort especially for mentioning our staff, food, entertainment and the room. All of the comments are shared with the Operations Committee, especially with Felix, Now...

Reviewed 4 days ago NEWvia mobile

Stayed here for 6 nights and had a great time. The entertainment team made sure you were always having a good time and waiters made sure you were always taken care of. The beach was quiet and there was an adult pool that was quiet as well. There were plenty of complementary activities at all times (kayaks, catamaran, bikes, ping...

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Helpful?
1Thank kimberlync1993
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing our Now Sapphire Riviera Cancun resort for your last stay in Riviera Maya. We are so happy to hear that you enjoyed your stay and that you appreciated our services. We will share your valuable comments with the Operations Committee, especially with our Now Entertainment team and the rest of the team. We appreciate...

Pocatello, Idaho
Reviewed 4 days ago NEW

We had 17 family members stay at your resort over Thanksgiving week. The customer service was excellent. The food was good and the entertainment was top notch. The only recommendation I would have is that the correspondence regarding the Italian restaurant only being open on certain nights was not provided.

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Helpful?
Thank 818mistif
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice review after your stay in our Now Sapphire Riviera Cancun resort. We are delighted to hear that we could exceed your expectations, especially with our customer Service. It is nice to know that our efforts result in positive effects for our guests. We will share your feedback with the Operations Committee....

New Jersey
Reviewed 4 days ago NEW

RESORT Overall the resort is top notch - Clean, well manicured, aesthetically designed areas. All restaurants are clustered around a central 'plaza' but not over crowded. The table setting over water were beautiful. Food is comparable to better restaurants in New York City. The pool is expansive with areas naturally separated by bridges and formations, so sectionally separated - which...

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Helpful?
2Thank TravelAfficionadios
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at the Now Sapphire Riviera Cancun, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM1,011 - RM2,793 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
828 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at the map before you book so you know how far your room is from all the action”
 of 5 bubbles 326maryannv, 9 Dec 2016 | Read review
“Building 3,4,5 are closets to the Beach Bar”
 of 5 bubbles T8092FGamandas, 8 Dec 2016 | Read review
“Get away from the main pool”
 of 5 bubbles calgaryguy67, 7 Dec 2016 | Read review
“Beachfront or Oceanfront were amazing.”
 of 5 bubbles beckycL5055TS, 6 Dec 2016 | Read review
“Higher floors are quieter as less foot traffic!”
 of 5 bubbles alsymcfarlane, 6 Dec 2016 | Read review
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