We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Now Sapphire Riviera Cancun

Bookit.comUS$299*
View Deal
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$512*
US$299*
Great Deal
US$368*
US$512*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun
Panoramas (144)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

6,619 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Now Sapphire Riviera Cancun
See the most recent reviews
Showing 5,984: English reviews
Saint Louis, Missouri
Reviewed 22 May 2016

The resort was very nice and well maintained. The staff was very nice and friendly. The area is beautiful. We had wonderful relaxing trip with our 2 teens. Our kids are in high school and very busy during the year. This was a great place to reconnect and create memories while exploring the beauty of Mexico.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Terry H
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff. Our team will be very glad to know that their effort and genuine care for our guests is recognized. We will share your feedback with the Operations...

Vero Beach, Florida
Reviewed 22 May 2016

Staff friendly and very accommodating . Food in the buffet ok but after a day or two not my preference. First day had hard boil egg, after that not even cooked. Will say one of the chefs was very nice. Two or three days he went in the kitchen and made chicken fatijas just for me. Specialty restaurant , loved...

 Report
Helpful?
Thank Cindy B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. At Now Sapphire Riviera Cancun we all try our best in order to provide our guests with a perfect service...

Reviewed 22 May 2016

My husband and I have recently gone on our honeymoon for ten nights at this hotel. We flew with Virgin Atlantic which was all very good service and arrived at Now Sapphire (our Virgin representative was Fred-very helpful and friendly man!). From entering the hotel lobby we were greeted by very lovely staff who couldn't be more helpful and were...

 Report
Helpful?
Thank Lisaemilyc
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your honeymoon in Cancun. We are glad to hear you had an amazing vacation at Now Sapphire Riviera Cancun. We appreciate your time to share...

Mirabel, Canada
Reviewed 21 May 2016

The Now Sapphire Riviera is one of the best hotels in Mexico, clean rooms, actually clean everything. The service was second to none weather you were on the beach or just walking around exploring the site...if you weren't smiling or deep in thought, someone was bound to ask you if everything was ok or if they could help in some...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Rick C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your review on Tripadvisor about our stay at Now Sapphire Riviera Cancun. It’s a great title for a posting and we are pleased to read our outstanding staff and the beauty of our rooms and the resort in general were enjoyed by you We certainly look forward to welcoming you back to Now Sapphire...

Las Cruces, New Mexico
Reviewed 21 May 2016

The Good: The hotel is gorgeous, the tile, the pool, the water. Restaurants are all good with a few good options but some of the menu choices were not very good. Each place had 2-3 things we enjoyed and a few things that came out poorly. The buffet was above average most days. Staff was also mostly friendly and helpful....

 Report
Helpful?
1Thank cursingmonk
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We would like to thank you for choosing our resort for your vacation experience in Mexico Thank you for taking the time to share your feedback on Tripadvisor from your recent stay at Now Sapphire Riviera Cancun. Thank you very much for your comments about the service provided by the staff, they will be equally pleased to learn...

Nova Scotia, Canada
Reviewed 20 May 2016

I stayed at Now Sapphire with a total of 32 people for my wedding. My family stayed 1-8 May and we stayed 1-15 May to include our honeymoon. To sum up our 2-week vacation - we did NOT want to leave! We absolutely loved every minute at this resort. It's only a 20 minute drive from the Airport (pro). Cancun...

 Report
Helpful?
5Thank Jessica L
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to celebrate your wedding in Cancun. It is very gratifying for the Now Sapphire Riviera Cancun to read throughout your comments and realize that your...

Boston, Massachusetts
Reviewed 20 May 2016

We just returned from this amazing resort. I can't say enough good things about the staff and how kind and friendly they were. Everyone was genuine and had a smile on. You can tell they actually love their jobs. The grounds were beautiful, and there were plenty of activities each day. Food was wonderful. Make sure you snorkel from the...

 Report
Helpful?
Thank Sarahd3189
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for sharing your review and beautiful pictures on Tripadvisor about your stay at Now Sapphire Riviera Cancun. It's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide...

Dallas, Texas
Reviewed 20 May 2016

My husband and I came to this resort in February of 2016. On average the beach is great (with really great service at the beach bar) and the rooms were your average nice rooms. We had a balcony that looked into a nice little jungle view which was very relaxing. It would have been much more relaxing if we didn't...

 Report
Helpful?
Thank Beachelise
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of our resort and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We appreciate your time to write a review as well as taking the time to post it on Tripadvisor. We...

Wilmington, Delaware
Reviewed 20 May 2016

Hotel is great. On the Beach, nice rooms, nice people, all inclusive, kayaking, tennis, yoga .... All FREE !!!! Oh, and the water is Beautiful. The restaurants are great. Food us really good. The adult pool was really great! What a surprising feature, a bed by the pool. How great is that!!!!!!!

 Report
Helpful?
Thank Noochy
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are very happy that you recently stayed at our Now Sapphire Riviera Cancun was a wonderful experience. It’s great that you enjoyed the food, activities, room and the beach. We will share your feedback with the Operations Committee. We really hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun...

Vancouver, Canada
Reviewed 20 May 2016

We hosted our wedding in April 2016 at Now Sapphire. We had a total of 45 people, including the bride & groom and 8 kids, ages ranging from 2 - 82. Overall, we had a fantastic experience and highly recommend this resort to other destination wedding couples. We’ve been now to a total of 5 all inclusive resorts in the...

 Report
Helpful?
1Thank vancouver_petunia
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to celebrate your wedding in Cancun. It is a great satisfaction for the resort’s staff to know that we managed ourselves to make of your...

5,976 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5276)
Viewed
Pool/Beach Area (1417)
Viewed
Room/Suite (350)
Viewed
Hotel & Grounds (844)
Viewed
View from Room (196)
Viewed
Dining (414)
Viewed
Bathroom (56)
Viewed
Family/Play Areas (59)
Viewed
Business Centre/Function Rooms (21)
Viewed
0:48
Videos (4)
Viewed
Other (1915)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (669)
Viewed
Adult pool (24)
Viewed
Amenities (119)
Viewed
Beach (30)
Viewed
Other (49)
Viewed
Pool (60)
Viewed
Preferred Club Junior Suite Ocean Front (48)
Viewed
Dining (174)
Viewed
Second pool (16)
Viewed
The Hotel (149)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Pool/Beach Area (4)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (4)
Viewed
Dining (8)
Viewed
View from Room (1)
Viewed
Other (7)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
6.3 km away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 26 in Puerto Morelos
8,249 reviews
0.8 km away
Dreams Riviera Cancun Resort & Spa
12.9 km away
Moon Palace Cancun
Moon Palace Cancun
#23 of 182 in Cancun
20,674 reviews
Show Prices
Show Prices
Show Prices
16.6 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,545 reviews
28.1 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,923 reviews
0.6 km away
Ocean Coral & Turquesa
Ocean Coral & Turquesa
#13 of 26 in Puerto Morelos
11,044 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM1,042 - RM2,438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Orbitz, Travelocity, Hotels.com, Hotwire, Cheap Tickets, TripOnline SA, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
1,026 questions
Ask a question

See all questions (1026)

Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mobility issues, ground floor in a close building.”
shalynl2015, 26 Apr 2017 | Read review
“I would choose beach front next time”
erint742, 25 Apr 2017 | Read review
“Excellent for family getaway”
emilybV8691SN, 25 Apr 2017 | Read review
“Ocean view rooms are terrific. Just stay away from the ice dispenser as some like to get ice at 2, 3 and 4 a.m.”
57markn, 25 Apr 2017 | Read review
“No elevators- buildings are 3 floors”
baileeyk, 25 Apr 2017 | Read review
5 of 5
Bookit.com
US$299* /night
View Deal
Booking.comUS$368
Expedia.comUS$512
Orbitz.comUS$512
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates