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Hotel Ojo de Agua

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Mza 2 Supmza 2 Av Javier Rojo Gomez Lote 15, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Lock in the lowest price from these sites
Hotels.comUS$56
Booking.comUS$81
PricelineUS$67
FindHotelUS$60
TravelocityUS$56
TraveluroUS$113
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (137)
Room & Suite (52)
Pool & Beach (18)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 23/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 23/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value

Welcome to Hotel Ojo De Agua, your Puerto Morelos “home away from home.” Hotel Ojo De Agua aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Parroquia Catolica de San Jose (0.1 mi), located nearby, makes Hotel Ojo De Agua a great place to stay for those interested in visiting this popular Puerto Morelos landmark.

Rooms at Hotel Ojo De Agua offer air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.

24 hour front desk, outdoor furniture, and beach chairs are some of the conveniences offered at this hotel. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to Hotel Ojo De Agua, free parking is available.

While visiting Puerto Morelos, you may want to try some gyros at one of the nearby restaurants, such as La Sirena.

During your visit, be sure to check out National Reef Park of Puerto Morelos (0.4 mi), which is a popular attraction within walking distance of the hotel.

Hotel Ojo De Agua puts the best of Puerto Morelos at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Beach
Children's television networks
Children Activities (Kid / Family Friendly)
Full body massage
Wifi
Outdoor pool
Massage
Neck massage
Baggage storage
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
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Room features
Air conditioning
Private beach
Housekeeping
Safe
Bottled water
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Languages Spoken
English, Spanish, Portuguese
134Reviews17Q+A18Room tips
Traveller rating
  • 35
  • 32
  • 23
  • 15
  • 29
Time of year
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Popular mentions
Nana wrote a review 4 Oct
4 contributions2 helpful votes
We stayed there 3 nights. We didn’t have great expectations but at least a nice and clean play to stay beach front. They don’t have enough towels for the beach or pool, bath towels had holes and were in really bad shape! Common areas are in terrible conditions, the pool is dirty and bathrooms are untidy. This should be a 1 or 2 stars. Very bad experience.
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Date of stay: October 2021Trip type: Travelled as a couple
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Caroline M wrote a review Sep 2021
Mexico13 contributions
+1
I booked through Booking.com as it looked nice and decent. The hotel is really disgusting and the room they gave me falling apart, smelly, old, rusty and had nothing to do with the pics shown on my booking. I told them and they said there was the only room
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: Do not stay at this hotel
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getouttatown415 wrote a review May 2021
San Rafael, California8 contributions2 helpful votes
Rooms are clean, but the water smelled like sewage. Walls are paper thin, you can hear your neighbor coughing and children playing in the hallways. Where earplugs. The hotel is not located directly on the beach. It's more of a courtyard setting with a pool in the back which is located on the beach. The pool water was cloudy, we didn't even get in. The one great perk is you get access to their beach club at no cost. Be aware it is a few houses over from the hotel, not in front! There are chairs on the beach out in front of the hotel "THEY DO NOT BELONG TO THE HOTEL". You have to go to the beach club to access chairs and service. A little detail I wish they would have told us. If you are looking for a no-frill hotel to just lay your head for the night or two, this may do.
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Date of stay: May 2021
Value
Rooms
Service
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Collin B wrote a review Jan 2021
3 contributions2 helpful votes
Find a different place to stay!! Don't trust the pictures or descriptions!!!! Here are the many issues; 1. They do not give you a key to your own room. The front desk guy holds a "main key" that unlocks all doors. You do not get your own key. Unsafe and extremely inconvenient. 2. The beds have stains all over them and the pillows smell like they have not been replaced in years. 3. TV doesn't work and employees had no idea what was wrong. 4. The AC stopped working at 2am and we had to switch rooms in the middle of the night. 5. The windows and doors don't stop any noise so you hear every person in the entire hotel.
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Date of stay: January 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from NANCY LOYA, Agencia/Consultora at Hotel Ojo de Agua
Responded 22 Jul 2021
Lamentamos que tu estancia no haya sido placentera. Tus comentarios nos ayudarán a mejorar nuestros servicios.
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TimmyMon75 wrote a review Dec 2020
Dallas, Texas128 contributions23 helpful votes
Paid $203 for 4 nights through Expedia thanksgiving day. Delta canceled my flight and I alerted hotel. Arrived a day late. Upon arrival, I was told my Expedia reservation no longer existed since I arrived after 3 PM day after scheduled reservation. I was told I must pay out of pocket for remaining 3 nights at $155. I called Expedia and was on hold forever . After days at the airport, I just wanted a room. I paid out of pocket Returned home and Expedia told me the reservation was never canceled. I was lied to. Agents and supervisors from Expedia repeatedly tried to contact the hotel to no avail. When Expedia reached them, they tried to deny the refund despite the fact the room was already paid for In addition, I arrived home to see a “double charge “ on my statement. In addition to being lied to about the Expedia reservation, they charged my card two times in the amount of $155 I was a repeat customer here. No more. I had to fight tooth and nail to get my refund from Expedia. Salvadore and the crew at the front desk lost a customer. Complete and total dishonesty
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Date of stay: November 2020Trip type: Travelled solo
2 Helpful votes
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PRICE RANGE
US$28 - US$204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ojo de agua hotel, ojo de agua puerto morelos
FORMERLY KNOWN AS
Collection O Hotel Ojo De Agua
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
35
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Frequently Asked Questions about Hotel Ojo de Agua
Which popular attractions are close to Hotel Ojo de Agua?
Nearby attractions include Parroquia Catolica de San Jose (0.09 km), Puerto Morelos Flea Market (0.2 km), and Faro de Puerto Morelos (0.5 km).
What are some of the property amenities at Hotel Ojo de Agua?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Ojo de Agua?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hotel Ojo de Agua?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Ojo de Agua?
Conveniently located restaurants include The Burger Underground, La Sirena, and El Pesquero.
Are there opportunities to exercise at Hotel Ojo de Agua?
Yes, guests have access to a pool during their stay.
Is Hotel Ojo de Agua located near the city centre?
Yes, it is 0.5 km away from the centre of Puerto Morelos.
Which languages are spoken by the staff at Hotel Ojo de Agua?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Does Hotel Ojo de Agua have any great views?
Yes, guests often enjoy the ocean view available here.