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Excellence Riviera Cancun

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Traveller (16722)
Room & Suite (3517)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“lazy river”(1,165 reviews)
“chez isabelle”(803 reviews)
“lobster”(2,439 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 50% Off
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 50% Off
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Reviews (13,679)
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13,188 results
Traveller rating
10,352
1,965
567
188
116
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10,352
1,965
567
188
116
Show reviews that mention
All reviewslazy riverchez isabellelobstermartini barthe grillflavor marketsol barspa viewbarcelona restaurantclub poolroom serviceour honeymoonfrench restaurantlas olasmichael jackson showclub levelswim up room
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1 - 5 of 13,188 reviews
Reviewed yesterday via mobile

Everything thing about this place was incredible. Do keep in mind though due to its close proximity to the reef it has a lot of sea weed accumulation on the beach. This is not there fault blame mother nature! The beach was still a lot...More

Thank Cole S
Hotel's Favourite
Reviewed 13 June 2017

Wow, where do I start?! This was our first all-inclusive and I cant imagine staying anywhere else. They recognized our anniversary with plenty of champagne and constant congratulations. The indoor & outdoor smells, landscaping, and cleanliness really stood out. Every single staff member WORKS, works...More

146  Thank william h
Response from Excellence G, Community Manager at Excellence Riviera CancunResponded 4 July 2017

Dear William, First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as host of your vacation and for taking the time to share your experience with all Trip Advisor readers. We are amused to read your amiable words regarding your stay...More

Reviewed yesterday via mobile

This was our second time staying at this resort and have been to Mexico many times but by far this is the best resort it checks off all the boxes The rooms are amazing with a great soaker tub and balcony and they are kept...More

Thank lh0man
Reviewed yesterday

I just returned from my week at Excellence with my four sisters who I travel with annually. I don't know where to begin because every aspect of our visit was fantastic. From the moment we arrived the customer service was exceptional. Every interaction was professional...More

Thank Rosie E
Reviewed yesterday

ERC is hands down the best all inclusive resort I've ever been to. The service is beyond amazing...especially Benito, who was super friendly and energetic, and made sure we had drinks on a regular basis in our "back yard" (we had a swim-up suite which...More

1  Thank mc0218
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Best Value Properties in Puerto Morelos, Mexico
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Breakfast included
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Spa
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$327 - US$573 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$327 - US$573 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (16722)
Room & Suite (3517)
Pool & Beach (3223)
Dining (1492)
Business Centre & Event Rooms (66)
Family and Play Areas (46)
Amenities (46)
Questions & Answers
Ask a question
mary f
21 April 2018|
AnswerShow all 3 answers
Response from KCBeau | Reviewed this property |
We freaked out about that as well... The forecast is hard for the to predict there. It said rain everyday when we went and it only rained one afternoon
1
Vote
mary f
20 April 2018|
AnswerShow all 3 answers
Response from Colin J | Reviewed this property |
No,it's available to everyone.
1
Vote
Room Tips
"Upper floors have views and are quiet so you dont have people walking by your door as much."
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"The excellence club is worth the upgrade if you can. Swim ups are great but you can't go wrong really."
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"Frist floor rooms have a pool access directly from the door"
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"All rooms are suites and are beautiful."
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