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Excellence Riviera Cancun

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Excellence Riviera Cancun
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11,495 Reviews from our TripAdvisor Community

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Showing 11,087: English reviews
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Reviewed yesterday NEW

This was our second time at this resort. We loved everything about it...the beach, the accommodations, the staff, the service, the food, housekeeping, the welcome staff.....We love to beach walk and there are lots of opportunities to do so here. We also loved our conversations with Christobal at the welcome kiosk when awaiting transports. Would highly recommend this location!

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Thank Diana H
Moncton, NB
Reviewed yesterday NEWvia mobile

We visited ERC from April 8-16th for our 2nd visit. It was amazing, I enjoyed it more the second time. We are ready for our third visit for next year :) Pulling up with the transfer and receiving our cool refreshing cloth was wonderful. Then walking through those beautiful wooden doors to receive our glass of welcome champagne was spectacular!...

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Thank Krystal H
Aberdeen, United Kingdom
Reviewed yesterday NEW

Returned for our third trip to an Excellence Hotel and second visit here. It really is like returning "home" as the staff say that greeting when you pass. Every one is so friendly and helpful. Again we opted for a standard room which was excellent with large in-room jacuzzi bath and a well stocked bar which is replenished daily. The...

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Thank Wilkia33
London, Canada
Reviewed 3 days ago NEW

The fact that we have been 7 times and are planning the 8th should tell you something. The resort is beautiful,restful, well appointed and very friendly. We stay in the Club and for the additional cost it is well worth it. The rooms are lovely, they keep them spotless, the grounds are beautiful, so nice to wander around and just...

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4Thank Razoine4
Minneapolis, Minnesota
Reviewed 3 days ago NEW

WOW - my girlfriend and I just returned from a breathtaking vacation at Excellence Riviera Cancun. Overall, I had to say that this was a 5/5 experience. For more details, please see my categorized review below: -Service: The service was impeccable. Nearly everyone we dealt with from arrival to departure was helpful, friendly, and service-focused. That said, there are some...

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4Thank smvanovermeiren
Niagara Falls, New York, United States
Reviewed 3 days ago NEWvia mobile

My son and his lovely bride arranged a beach wedding at this breathtaking resort. Almost 20 family and friends joined the celebration. This was our first all inclusive resort stay, having almost exclusively cruising in the past. We were greeted with a champagne cocktail and cool cloth. That was just the beginning of a week of the best service we...

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2Thank Donna I
Tulare, California
Reviewed 4 days ago NEWvia mobile

My husband and I enjoyed our honeymoon here. We were very relaxed and felt very well taken care of. Moises and Amable were the best bar tender and server anyone could ever ask for. The concierge was very accommodating and provided us with a hospitality room until our pickup for our flight. Everyone that crossed our path was nice and...

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2Thank NataliaSmit
Harrisburg, PA
Reviewed 4 days ago NEW

We're in our seventies and have traveled wide and far. We've never stayed at the same all-inclusive twice. However, this property is the exception. This place is a fie star with minor exceptions. First, the people made the experience grand. The general Manager, Manuel Gonzalez, isn't just a name on a door. He gets in the crowds insuring his guests...

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3Thank ziggyharrisburg
Bedford Corners
Reviewed 4 days ago NEW

Everything at this all-inclusive Maya Riviera hotel is top notch. We opted for the Club experience and it was worth every extra peso - private club room, pool and beach. The bartenders at the Club knew my favorite drink the second day I was there. The staff at the hotel was most accommodating - often on a par with service...

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1Thank donfelipejr
Reviewed 4 days ago NEW

My husband and I spent a week at the Excellence Riviera Cancun. We were overall very happy with our stay and it was almost perfect, with only a few issues. We arrived late on a Sunday evening. We were immediately greeted with wonderfully scented cool hand towels and a bell boy that took our bags and led us into the...

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2Thank Shannon V

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Free Internet
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM1,365 - RM2,518 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Reservation Options:
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos, Mexico - Riviera Maya
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Hotel Style:
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Excellence Riviera Cancun staff and other travellers.
1,893 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all nice, lots of people like the swim-ups, we like to be top floor for better views.”
Razoine4, 20 Apr 2017 | Read review
“swim-up rooms are worth the upgrade”
shannonv201, 19 Apr 2017 | Read review
“6112 Close to restaurants, entertainment and the pool. Quiet by 11:00 pm”
HiFred123, 18 Apr 2017 | Read review
“Rooms with a swim-up pool in the Excellence Club are the most convenient and enjoyable.”
Arosetait, 18 Apr 2017 | Read review
“Building 8 top floor view amazing”
JamesandKath, 17 Apr 2017 | Read review
5 of 5