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Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
44 people are viewing this hotel
Expedia.com
US$460
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Free cancellation until 09/11/21
Excellence Resorts
US$437
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Free cancellation until 10/11/21
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US$420
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TravelocityUS$460
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Languages Spoken
English, Spanish
21175Reviews3591Q+A100Room tips
Traveller rating
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Popular mentions
kyliemiller wrote a review Yesterday
Auburn, Indiana20 contributions13 helpful votes
We went to Excellence Riviera Cancun on our honeymoon 4 years ago and decided to make a return trip, it was just as amazing as we remembered it. The food and drinks were everything we wanted and more. Also, those in the LGBT community this is just the place for you, it’s all inclusive when it comes to luxury and people!
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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clfigueroa18 wrote a review Jun 2021
NYC44 contributions22 helpful votes
Hotel's Favourite
I am an avid traveller. I usually tend to avoid all inclusive hotels because the food, the drinks and the quality of service is generally subpar at best. I prefer more local, high end quality over quantity. This was my second trip to the Excellence so I knew what to expect. Their hygiene, cleaning standards and food and beverage quality are exactly that, Excellent. Everything was taken care of at every moment. We never worried or even thought about a thing. The staff was exceptional. You could NOT pass one employee without them politely greeting you. Every restaurant was clean, organized and impressively delicious. I don't have one complaint and that it not easy for me. Special shout out to Moises at the bar, amazing service, attitude and people pleasing skills. Despite COVID this property didn't miss a beat from life Pre-COVID. I highly recommend the Excellence brand properties and I will most definitely return.
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Date of stay: May 2021
Location
Service
2 Helpful votes
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded 6 Jul 2021
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, enjoyable entertainment and the outstanding service provided by our colleagues along with our health and safety protocols. Our commitment is to make every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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Jackline4656 wrote a review Yesterday
Dallas, Texas1 contribution
Please have pool attendants be mindful of covid. I watched the pool manager take dirty towels off chairs/ pool beds refolded them and placed them back with clean towels disgusting 🤮 I will never be back
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
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Cleanliness
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50suntraveler wrote a review Yesterday
Atlanta, Georgia1 contribution
The food was average, our whole party fell sick on the second day. The bathroom in our suite was not private at all with a swinging glass door and no lock or vent. There were no bathrooms in close proximity to the club pool which we paid extra to have club access. The calls went unanswered when we would call for the concierge. The service staff was very nice ams helpful but the overall experience was not excellent. The check out process was not easy and the desk staff at check out were not nice. I’m sure they would have been nicer if we would have went all the way back to the club to check out but our car was waiting and we were never told about check out. Would not go back.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Jose Zepeda wrote a review Yesterday
2 contributions5 helpful votes
My wife and I vacationed at the Excellence Riviera Resort during the first week of October for seven days to celebrate our wedding anniversary in addition to her upcoming birthday. This is our fourth visit in a year to the Excellence Resort and we have already begun planning a fifth visit in January. We had the most incredible week thanks to the impeccable management that consistently goes beyond any expectations. We would like to sincerely thank General Manager José Maria C., Guest Manager Fatima Young, and B and F Manager Andres Terrones. Throughout our stay, they were exceptionally attentive to our needs and ensured we had an unforgettable experience. We would also like to thank the fabulous staff from the excellence club: Manager Maria, from the Excellence club pool Edgar, Ernesto, Amable, Moisés, and Margarita. The wonderful Chef Eulogio, Ulises, and Angie stationed at the Lobster House also helped contribute to such an amazing and beautiful experience that was more sincere, wonderful, and marvelous than anything we could have imagined.
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Date of stay: October 2021Trip type: Travelled as a couple
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PRICE RANGE
US$290 - US$615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun Zoo (2.2 km), National Reef Park of Puerto Morelos (3.4 km), and Unico Beach (2.3 km).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Riviera Cancun have an airport shuttle?
Yes, Excellence Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.