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Hotel Marina El Cid Spa & Beach Resort

Travellers' Choice award winner
GreenLeadersPlatinum level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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6,292 Reviews from our TripAdvisor Community

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Showing 5,658: English reviews
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Downingtown, Pennsylvania
Reviewed yesterday NEW

Returned yesterday from a perfect trip to El Cid. This was our first time taking our kids(ages 16,14 and 10) anywhere tropical and after reading countless reviews I was glad we picked this resort. After making it through customs you are bombarded by men trying to pull you into a timeshare presentation as you are leaving the airport. Ignore this...

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Helpful?
Thank smichinok
Putnam, Connecticut
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Place was amazing great staff! Food exceptional if someone writes a bad review they are crazy. Have traveled many times and this was a great trip would definitely go back. Awesome Food! All the restaurants are exceptional the beach is good there is some seaweed that they clean up daily but it is an ocean so it didn't bother us.

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Helpful?
3Thank Patrice R
About Hotel's Favourite Review
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: It is awesome to read that you had a great time during your vacation with us and enjoyed your meals that our kitchen staff prepares with joy. On behalf of all the staff at El Cid I would like to thank you for such a great review and we would love to have the oportunity to serve you...

Vancouver, Canada
Reviewed yesterday NEW

We stayed at Marina El Cid from May 14 to May 21. Having three adults in our room, we booked a Junior Suite, containing a King and Queen murphy bed. However, upon checking in we found ourselves in a 2 Queen plus Queen murphy bed room. The hotel tried telling us this was an “upgrade”. After being told several times...

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Helpful?
Thank Grootveld1
Hudson, Ohio
Reviewed yesterday NEW

First time here. The one bedroom rooms are best. Gilberto by the main pool was such a great server. Oscar was great too. We had a nice time this past week. Service was really good. Food was okay~nothing special. Pools were clean and never had to fight to get a chair by the pool or by the beach.

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Helpful?
Thank steinerfam
New Orleans, Louisiana
Reviewed 2 days ago NEW

El Cid is a hotel with very bad beach, since the children can not enter because it has many stones, another thing of the hotel is the buffet is always the same, the only thing I liked the hotel was the service of the waiters and the Kids club, my kids stayed all week with the girls Lorena and Grace,...

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Helpful?
Thank nhanes
Metairie, Louisiana
Reviewed 2 days ago NEW

Overall, we were very pleased with the cleanliness, friendliness and atmosphere of the resort. Our expectations were low for "all inclusive" food but all restaurants on property were delicious! A few things to know in advance as most reviewers have already mentioned - make sure you make your dinner reservations each morning because the restaurants fill up. Also, the beach...

Review collected in partnership with this hotel
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Helpful?
Thank magfayeA
cambridge, ont,
Reviewed 3 days ago NEW

We haven't been able to get anyone to respond to some questions we regarding the Platinum Club that we have been considering for our October reservation. This doesn't sit well with us! If this is the kind of customer service we can expect, perhaps we will look elsewhere.

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Helpful?
2Thank seanryan
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Good morning: Our staff already sent you like four emails and all of them have been rejected, please check your email, we do care for our guests, gracias!!

Saint John, Canada
Reviewed 3 days ago NEW

The resort is enhanced by their superb staff. From the bellboy to managers, all are superb. The facility itself is good. Some construction is ongoing. The service is great as is the good and drink. If an all inclusive style location is your thing, this is a solid place to stay. It does come with a "session" of high pressure...

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Helpful?
Thank AAleR
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: Your positive comments are certainly welcome and we are glad to read that you truly enjoyed your past stay with us. Thank you also for recognizing our friendly staff, we always share these reviews with all of them. We look forward to serving your family again in another opportunity and thank you again for sharing your review and...

Lakewood
Reviewed 3 days ago NEW

After reading the reviews prior to travel I decided to upgrade my room to premium although my reservation clearly stated room upgrade was included. Anyway, I couldn't bother arguing as I was there to relax. The rooms were kept clean, food was good. Most staff were very friendly especially my butler Paco. The entertainment was very loud at night and...

Review collected in partnership with this hotel
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Helpful?
1Thank Danette L
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guest: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your review and for your stay with us. Thank you also for sharing your compliments and your kudos for our team mainly for Paco, he is so nice. We are always improving our resort on the aspects...

Acton
Reviewed 3 days ago NEW

Our family visited El Cid for the 2nd year in a row and were very glad we did. The property is a beautiful escape from the North East cold. The food overall was,good, but improvement could be made to El Alcazar quality. We loved the ability to walk 2 miles in the morning in the tropical setting, enjoy great cappuccinos...

Review collected in partnership with this hotel
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Helpful?
Thank John P
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear Owners: It is great to read that you spent a wonderful vacation with us and enjoyed your second stay with us. Thank you for appreciating our efforts to please to our guests. We look forward to seeing you all again in next May and thank you again for your lovely comments and for being añready a member of El...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM820 - RM2,469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#14 Spa Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 On the Beach Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 21 was built in 2016 so new and modern. Don't hesitate to ask for an upgrade.”
smichinok, 28 May 2017 | Read review
“Building 18 - 5th floor”
Grootveld1, 28 May 2017 | Read review
“On top floor of building and great views. Construction going on and at times was a bit noisy but not too much inconvenience. Try and get a building closer to the pools/lobby building- lots of walking if staying in a far area but nice wide paths to stroll on anyway.”
robertbR9110CV, 25 May 2017 | Read review
“Very disappointed.”
167arlenez, 25 May 2017 | Read review
“Upgrade to Platinum, we we 40' from the water!”
TravelinBnT, 23 May 2017 | Read review
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Prices are for 1 room, 2 adults
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