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Hotel Marina El Cid Spa & Beach Resort

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Traveller (5926)
Pool & Beach (1599)
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Overview
  • Excellent51%
  • Very good33%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“platinum club”(729 reviews)
“murphy bed”(263 reviews)
“cliff jump”(125 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,289)
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Traveller rating
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2,234
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3,167
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1,921 - 1,925 of 6,588 reviews
Reviewed 5 October 2016

Excellent Weekend Getaway... Enjoyed the pool and also the drinks and food were great. The games they had at the pool side were fun very kid friendly. There was just a little bit of a odor that I do not know where is came from...More

Review collected in partnership with this hotel
Thank Ebony930
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 6 October 2016

Dear friends: On behalf of all our team I wish to thank you for your nice comments, it is great to learn that we fulfilled your expectations. I will make sure to share your kind comments with all our team and we look forward to...More

Reviewed 5 October 2016

Wonderful resort! Customer service is excellent. The resort is very beautiful and well maintained. Make sure you make reservations at the Italian restaurant the food is amazing. Kayaking and paddle boarding provided. I will definitely go back!More

Review collected in partnership with this hotel
1  Thank melindasuec
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 6 October 2016

Dear friends: We certainly appreciate your kind review and thank you for choosing Hotel Marina El Cid Spa & Beach Resort. We aim to ensure the best experience to all our guests. Thank you also for sharing your comments on tripadvisor and for your compliments...More

Reviewed 5 October 2016

From the beginning we were treated like royalty. Picked up at airport by Lomas travel via Southwest Airlines. Beautiful place, excellent room with a view of the infinity pool and the beach.and then the massage... oh my goodness amazing. Javier and Jose both awesome. Please...More

2  Thank Patricia W
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 5 October 2016

Dear friends: How very nice of you to share your awesome review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible and thank you also for your compliments for Javier and Jose, they are the best I am agree:-) We...More

Reviewed 4 October 2016

Just returned yesterday from 4 nights at this beautiful resort. After reading reviews for months, we knew what to expect. My sister and our spouses celebrated our anniversaries and upgraded to the Platinum Club. We were granted the rooms in building 21 that we requested...More

2  Thank ejulie90
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 5 October 2016

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your lovely review and for your stay with us. We are so glad to know that all of you spent a...More

Reviewed 4 October 2016

The resort is very clean,employees professionaly dressed and very friendly. The food was excellent. The only thing we did not like was our building #18..too far from everything, dark at nite and construction going on most of week. Also the "entrance" into the resort is...More

Review collected in partnership with this hotel
Thank Janet M
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 5 October 2016

Dear guests: How very kind of you to share your great review on tripadvisor. We are so glad to read that you spent a great holiday in our resort and thank you also for your suggestions that are very important for us. We hope to...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Breakfast included
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$200 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#17 Luxury Hotel in Puerto Morelos
#17 On the Beach Hotel in Puerto Morelos
#17 Spa Hotel in Puerto Morelos
#17 Top resorts Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$200 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#17 Luxury Hotel in Puerto Morelos
#17 On the Beach Hotel in Puerto Morelos
#17 Spa Hotel in Puerto Morelos
#17 Top resorts Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (5926)
Pool & Beach (1599)
Room & Suite (1102)
Dining (500)
Family and Play Areas (84)
Amenities (65)
Business Centre & Event Rooms (23)
Questions & Answers
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Jamie H
24 May 2018|
AnswerShow all 2 answers
Response from Mom-Mags | Reviewed this property |
Yes. The only restaurant that kids under 14 can't go to is the French restaurant. All The rest are good. Some require to dress nice so read the info booklet and read the fine print under the restaurants info to get all the... More
0
Votes
Jbtayl2
23 May 2018|
Answer
Response from GMELCIDRESORTS3 | Property representative |
Dear client, Thank you very much for contacting us. Regarding your question: The webcam is still available and working correctly. Cordially,
0
Votes
Google Translation
nbuechler
22 May 2018|
AnswerShow all 3 answers
Response from GMELCIDRESORTS3 | Property representative |
Dear client, First of all, thank you very much for taking the tie in contacting us. Regarding your question: Yes, the currency it is available at the resort you can do this at the front desk. Cordially,
0
Votes
Google Translation
Room Tips
"Clean and comfortable. Great balcony view."
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"Pillow menu to keep comfortable if you need that. room fridge is always stocked with juice and bottle waters."
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"Don't expect to get the room you request."
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"Higher floors and rooms facing the sea are the best. You will get some pool noise though."
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