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Hotel Marina El Cid Spa & Beach Resort

Travellers' Choice award winner
GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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5,976 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Marina El Cid Spa & Beach Resort
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Showing 5,357: English reviews
Middletown, Ohio
Reviewed 18 June 2015

My family and I had an excellent time at this resort!!! Very friendly staff, great food, and awesome drinks! Unfortunately we got hit by Tropical Storm Bill, yet the staff there continued very hard to make our experience wonderful, and they succeeded!!!! After 2 days of rain and crazy wind, the resort looked like the day we got there. Clean...

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Helpful?
10Thank Robert_McCabe
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your awesome comments and for your preference. We are so glad to know that all your family spent a nice holiday in our resort and felt safe during and after the storm and you are right...

Columbus, Indiana
Reviewed 17 June 2015

We stayed at El Cid from June 7th through June 13th. I have to start by saying we had an excellent time but check in left me feeling upset. We arrived at the hotel at 12:30 p.m. and waited in line to check in. The trip from the airport makes you anxious because there is no grand entrance to this...

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Helpful?
9Thank ccurlin
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your nice review and thank you for preferring Hotel Marina El Cid Spa & Beach Resort. We are pleased that you had a nice holiday in our resort and that your family was satisfied with their experience. Thank you also for taking the time to share your lovely review with us and for your feedback,...

Orlando, Florida
Reviewed 17 June 2015

Javier Andrade met us in the Plantium Club and helped with us getting the room we wanted. That was May 15,2015 all though our stay 4 weeks he was there if we needed anything. Our Butler Fernando & Sergio was also very helpful when I became ill. They went and got medicine that really helped. In the sales office Diego...

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Helpful?
Thank Helene P
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: How very nice of you to share your excellent review with us. We aim to ensure our guests stay is as comfortable as possible, all the reviews of this site motivates us to improve always. Thank you also for sharing your comments on tripadvisor, for being part of El Cid family and for your compliments for Javier. Fernando,...

Dayton, Ohio
Reviewed 17 June 2015

It was our second trip to Cancun and first one to Riviera Maya beach. We usually choose all inclusive hotels. We do not swim in swimming pools and beach conditions are very important for us. Rooms were in good condition with balconies and large in size. Our rooms were on the first floor and very close to the beach. Beach...

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Helpful?
Thank Galina B
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the Staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your wonderful review and for selecting our resort. We are so glad to read that you and your friends spent a relaxed holiday with us and that our team served you with courtesy and always with a...

Reviewed 17 June 2015 via mobile

My family and I stayed here for a week in June and enjoyed the cliff jump and water slide. My kids didn't really want to go to kids club ages 9,9 and 5 but went several times and seemed to like it ok. Rooms are nice and maid service was great! We were platinum club members but not sure if...

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Helpful?
2Thank amber0809
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your kind comments and thank you for choosing Hotel Marina El Cid Spa & Beach Resort. We are glad to know that you spent a nice holiday with us excepting for the details that you kindly shared with us and please accept our apologies for those. We always share the feedback from our guests with...

Charlestown, Rhode Island
Reviewed 17 June 2015

We traded into El Cid in Puerto Morelos through RCI. I don't usually trade into all inclusives because it is usually more expensive that way. However it was very reasonable (on sale) and well worth the $. By being RCI member we were given a Butler. I at first was not sure why we would need one. However did we...

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Helpful?
2Thank scubagail928
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: How very nice of you to share your nice commments on this site. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for your kudos for Vidal, he is a great butler and a great person and...

Reviewed 16 June 2015 via mobile

The sport and entertainment staff were very helpful to ensure that my stay at the hotel cid was a great one. Marco made the kids were safe and having fun. When my family went to the beach; we heard that there were such amazing activities. Agustin, Joel, Sergio, and Alex ensured my family had a fun time and we came...

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Helpful?
Thank Runnerspeedy
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your great review and for your preference. We are so glad to know that all your family had a nice vacation in our resort. Thank you also for taking the time to post your experience on tripadvisor...

Round Rock, Texas
Reviewed 16 June 2015

We had the most amazing time at El Cid! We are a family of three and each of us enjoyed till the last minute. All the workers here are so friendly and helpful, even the girl giving the towels at the pool, I think her name is Yessica and I felt like she was my friend for years. It's hard...

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Helpful?
5Thank María M
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind review and thank you for choosing Hotel Marina El Cid Spa & Beach Resort. We are pleased that you had a nice holiday in our resort and that our staff was kind with your family. Thank you also for taking the time to share your experience with us and for your compliments for...

Boston, Massachusetts
Reviewed 15 June 2015

Even with the tropical storm - literally and figuratively (Platinum Club staff need customer service training), our butler, Jesus Sanchez, remained a smoothing presence. His soft spoken voice, service mindset, and over all calming demeanor made our Sister Weekend more enjoyable. Thank you, Jesus, for being of service, even in our times of frustration our room assignments. Please note that...

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Helpful?
5Thank DrDEG
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your lovely comments with us. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for your compliments for Sara, Frederic and Jesus, they are a great team and I will...

Memphis, Tennessee
Reviewed 15 June 2015

Had a great time at El Cid. The resort is beautiful. Favorite place was the infinity pool. Stayed in bulildong12 with a partial ocean view. (Ocean views are saved for premium vacation club members).The restaurants were very good for dinner. Favorite was the Mexican restaurant where the staff was very attentive. The staff was very friendly, especially the bartenders in...

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Helpful?
1Thank Jacqueline D
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your nice review and for your preference. We are so glad to read that you had nice vacation in our resort. Thank you also for sharing your comments on this site amigos. We hope to serve you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM1,076 - RM2,241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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