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Hotel el Moro

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Hotel el Moro
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276 Reviews from our TripAdvisor Community

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Showing 245: English reviews
Laramie, Wyoming
Reviewed 9 February 2017

We have stayed at Posada el Moro several times and really find it to be a lovely small family run hotel. The rooms are large and clean, not luxurious, but very nice. Small pool surrounded by a nice tropical garden. The owners are very nice, helpful and welcoming.Continental breakfast is included, and you can have eggs, pancakes etc. for a...

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Thank Cathy H
Iowa
Reviewed 28 January 2017

a well-run mid-range hotel. Mostly English speaking staff. Few services but clean and smells nice. The "restaurant" is mostly non-functional but does have breakfast available for a reasonable price. Great location near center of town.

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Thank bigdogroad
Reviewed 27 January 2017 via mobile

On our first trip to Puerto Morelos, we stayed at the El Moro for 2 nights with another couple. The staff (especially Pablo) were so friendly and helpful. We will be back! Food is delicious and rooms are clean and well decorated.

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1Thank Laurene S
Reviewed 20 January 2017 via mobile

Made a reservation with El Moro in Puerto Morelos, MX by phone. The person (owner) took all out infp including credit card number and said our reservation was good. When we arrived on time mid-morning on the day of our reservation, the owner said he was sorry, but he sold our reservation. Sorry, but I can't report on the rooms....

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Thank John S
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear John S: Thanks for your time and review of our services. We are sorry that changes in our reservation system has caused you a bad experience with our service. Room reservations through our web page has priority over other any other method of reservation (e.g., telephone reservation). Reservations via engines such as Expedia and others are delayed a few...

Rochester, New York
Reviewed 14 January 2017

We have been visiting Puerto Morelos for five years now and just love the relaxed and local feel of this village. Hotel el Moro has been our go to every year for its small European-like atmosphere and friendly service. Most rooms are very lovely and clean with a nice outside porch or balcony. We make our reservations in advance, request...

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1Thank dianebrinkman13
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Dianebrinkman13: We are very disappointing for our performance as host for your vacation. Although we are trying to improve our web page and its reservation system, this is not an excuse for your problems with our service. We have found small problems in it, such as the room assignment that you had. We are continue fixing and adjusting our...

Bend, Oregon
Reviewed 13 January 2017

Our family of 4 stayed here in December 2016 for 5 nights. We immediately fell in love with the hotel, the staff and this sweet town. It is very close to Cancun in terms of the drive down the highway, but light years away in terms of everything else. Small town, uncrowded beaches, gorgeous water, fantastic reef. Great restaurants, friendly...

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1Thank Judy C
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Judy C: We at Hotel el Moro thanks you for your time and effort to write us a review. We are glad when we hear that we meet our guests expectations. As you nicely describe Puerto Morelos is a great little town that offers a quiet, friendly ambiance to have a relaxed and nice vacation. Indeed is the beach,...

Reviewed 11 January 2017 via mobile

OMG I love � this place. I stayed there for 2 wonderful weeks with my family and the service was excellent, the rooms helper, our sweet Edna always treated us very well. My father was sick and everybody in the hotel was worried about him, especially Pablo. � And also they called the ambulance for us �. I totally recommend...

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Thank Lida76
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Lida 76: We all at Hotel El Moro are happy to know that you had a nice staying with us. We wish you and hope that your father is well and enjoying all of you, his wonderful family. We also hope to see all of you again to enjoy the sun, beach, and the friends that you and your...

Tunkhannock, Pennsylvania
Reviewed 23 December 2016

Hotel el Moro is located a half block from Puerto Morelos central town square. It's a block and a half from the town's main pier. It is reasonably priced, and if you take one of the ground floor units, they are quiet and pleasant. (We moved from a very noisy upstairs unit blasted by sound from nearby music venues.) Great...

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1Thank MarkusRobinson
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear MarkusRobinson: I have to tell you that I was lost when I read the title of your review and laughed once a friend of mine explained it to me. Yes!! we have been 16 years on business and still in good shape. We live in a humid, salty, hot climate and"hard" water that is very bad for our installations....

Gold Beach, Oregon
Reviewed 10 December 2016

We spent 3 nights at this little gem. The staff are wonderful, the rooms very much to our liking and the grounds are also. We would stay there again. Israel will take you on a wonderful cenote adventure.

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1Thank JulieyJeff
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear JulieyJeff Thanks a lot for your time to write a review of our services. We are also glad to hear that your staying with us was a nice experience. Our services include now not only the rooms and restaurant but also transportation and tour services so that you had the opportunity to visit all the beautifull archaeological, nature and...

Dehradun, India
Reviewed 4 December 2016

This charming hotel just one street up from the beach is a great place to stay. It is comfortable and service is wonderful. The manager is very helpful with travel arrangements. The little port town is not as crowded as other towns along the coast and has a nice beach, great for walking.

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1Thank annesophie001
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear annesophie001: We at Hotel el Moro thank you for your time to write a review of our services. As you indicates, the town of Puerto Morelos is unique in the Riviera Maya because of its quiet, friendly ambiance and all the beauty and interesting archaeological, nature and tourist surroundings. We are happy to know that you had a nice...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Breakfast included
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: RM337 - RM651 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Puerto Morelos, Mexico - Riviera Maya
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel el Moro staff and other travellers.
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Questions? Get answers from Hotel el Moro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 31 is convenient and quiet.”
 of 5 bubbles martnlivy, 18 Mar 2017 | Read review
“Rooms on the street above the entrance can be noisy due to music from the cantina habinaro just down the street.”
 of 5 bubbles Wilujo, 14 Mar 2017 | Read review
“Don't stay in room 38”
 of 5 bubbles Fencation, 17 Feb 2017 | Read review
“not the main floor by back exit...sewer smell”
 of 5 bubbles lynnm712, 17 Feb 2017 | Read review
“Rooms towards the back of the property are quieter. Try not to be directly over the street in front.”
 of 5 bubbles CathyH38, 9 Feb 2017 | Read review
5 of 5