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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

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Carretera Federal 307 Tulum-Cancun Km 332,150, SM31, Puerto Morelos 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$462
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Traveller (14638)
Pool & Beach (2221)
Dining (1581)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. All of our 1,183 luxurious rooms and suites offer our exclusive DreamBed™ Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
Hotel links
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Jennifer G wrote a review Yesterday
1 contribution
During my stay I’ve been visiting the gym in the mornings & I completely recommend!! The gym as everything, even a tennis court & it’s very modern! The team are lovely (Jairo Gampca) & even invite you to join their classes that they have on aswell! I’ve loved each visit!
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Date of stay: January 2022Trip type: Travelled as a couple
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Pat R wrote a review Nov 2021
Moncton, Canada21 contributions21 helpful votes
+1
Hotel's Favourite
We came back for a second visit to the Royalton for 10 nights from 10/27 to 11/06. The last time we came, we brought our son and stayed in a family room. This time it was adults only and we upgraded to a 1 Bedroom Suite in the Diamond Club. Here's my impression of our latest trip. COVID Test for Canadians We had questions, like others, on if/how can Canadians get the PCR test we require up to 72 hours from coming home. Rest assured the hotel is aware of this. You can book your PCR test at the hotel (in the main lobby at a desk closer to the shops and the coffee shop). The cost for the test is $69 USD. You pay for it, in cash, when you get your test. Make sure when you book your test, you tell them you're from Canada (if you are!) and you need the PCR test. From what we can tell, they had separate 'clinics' where they did the Antigen test (for Americans) and the PCR test for Canadians (2nd floor of the Diamond Club lounge). We got our test at 9 AM 2 days before our flight and got the results at 9:23 AM the next morning. You'll get the results in an email and the hotel will print if for you. The only issue we had was that 'clinic' was run by one person who was administering the tests and taking the info on her cell phone. It seemed a little disorganized as she arrived at exactly 9 AM and there were already a room full of people. She also didn't speak English and had to use Google Translate to talk to folks. Room We upgraded on this trip to a 1-Bedroom Suite and it was fantastic. We had a full room with a king bed and massive bathroom (double sinks, big tub, double-head shower) and a separate room with a table, family room, another bathroom and a stocked bar (4 bottles of liquor: Jose Cuervo Tequila, Captain Morgan Spiced Rum, Johnny Walker Red and Svedska Vodka, 3 bottles of wine and XX, Coors Light and Sol beer in the fridge). We also had juice, water, chocolate milk and soft drinks (Coke, Diet Coke, Sprite and Fanta Orange). The bar wasn’t updated each day. It believe it was because we had frequently put up our ‘Do not Disturb’ sign. We did frequently see them in the halls, so I do think they stock the fridges fairly often. We found the bed really comfortable and slept really well while we were there. Although we really like the spacious bathroom, my wife didn't like the tub as it wasn't secure and moved on her while she was in it. The TV had plenty of channels (HBO, American Networks and specialty channels and some international channels, including CBC and City TV from Canada). Our room was in building 6 and our view was of the Diamond Club pool and we could see the ocean as well (although we weren't facing it). Our room did have some signs of wear (broken mural, door in the bar that wouldn't shut properly, etc.). However, we've noticed this at most all-inclusive hotels we've been too. They should fix these minor issues though. Still, we loved the room. Diamond Club Last time we didn't do Diamond Club and we didn't like the lines at the restaurants. So this time we upgraded. We were happy with the upgrade. The main reasons we thought it was worth it are: 1) Getting diner reservations - your butler will take care of this for you and you won't have to wait at busy restaurants for a table. 2) Beach Area - the lady that works the beach area really works hard. She frequently came to our loungers to take drink orders and she returned with them pretty promptly. There is also a lot of loungers there and palm trees for shade if you want it. 3) Access to the Tex-Mex Restaurant (Armadillo) - at the moment, this restaurant is only open for lunch, so it can only be accessed by Diamond Club members. 4) Butler Service - Javier, our butler, was great. There are limits on what they can do (I never did get Heineken beer put into our fridge), but he was very helpful. He even came up to explain the Day of the Dead to us as we were there for that. Make sure you get WhatsApp on your phone as this is how you’ll keep in touch with your butler. My wife also liked the upgraded slippers and housecoat. Having liquor in the room as well was nice. I wasn't super impressed by the Diamond Club lounge. There were only a few different bottles of liquor and a small seating area. A few snacks there, but nothing that brought me there instead of the coffee shop for a treat. Facilities Lots of pools at this place. We went to most of them over our 10 days, but spent the most time at the Diamond Club pool. The waiters worked really hard there and were frequently dropping by to see if we needed anything. Beach When we first got there, the seaweed (sargasso) was pretty bad. The hotel had cleared it off the beach, but there was a lot in the water. As the week progressed, the seaweed died down. A few days we had very calm waters and there was no seaweed at all, you could see your feed when you were up to your shoulders in the water! Note: Cancun Riviera doesn't have the clear blue water and the white sand beach like you see at other areas in the Caribbean. Even on our best day, the water is a semi to mostly transparent light green colour. The sand there is light brown, but is very soft on the beach and in the water. Since the water is fairly open, it can be really choppy some days. We spent a lot of time at the beach as there were lots of loungers in the Diamond Club area, many of which were shaded by palm trees. It was also a little cooler there (closer to 27C with the breeze) and the service was fantastic. I wish I recalled the lady's name that circulated the beach area. She really busted her butt each day bringing folks drinks. She worked so hard, we made sure to give her an extra big tip on the day we left. She really helped in making our stay relaxing and memorable. Food We didn't have a bad meal on our whole trip. Being there for 10 days gave us a chance to go to all the restaurants (we missed a few the first time). Not all of the restaurants are open every day, so check your TV as it does give you a schedule. Not sure if our favorite was Hunters or the Teppanyaki grill, we did both twice. We also did the Tex-Mex twice for lunch as we liked that one a lot as well. The only one that was a bit disappointing was the Italian restaurant. It was our son's favorite on our last trip and we liked it a lot as well. However on this trip, I don't think they used the stone fire stove for the pizzas as they were really doughy. They were really busy as well. We only did the buffet at breakfast. It was great. There were a lot of food choices (including lots of Mexican dishes, at breakfast!!). We normally ate so much at breakfast that we only had light lunches from the snack bar or the food truck in the main area (chicken chimis are great!). We did room service once for breakfast and it was great. Breakfast was brought up promptly at 9 AM as we had asked. We also did the Sports bar once for beer and wings. The wings were good and the other food we tried we liked as well. Entertainment There was foam parties at one of the pools every 2nd day I think. There were afternoon shows somedays as well. We went to the 'all in white' party just before Halloween and some costumed characters showed up. It was pretty cool to look out on the dancefloor to see a 12'' Jack Skellington doing the YMCA in the middle of all the dancers. They had a show and activities for Halloween as well. Some folks and kids were dressed up. I believe they did trick or treating as well. They also had a show for the Day of the Dead. They set up alters as well with some info to explain what Day of the Dead means to Mexicans. It was really nice. Most other nights most of the entertainment was music and dancing. They did have a magic night though that was cool. Overall We had a great trip. Just what we needed to get away from work and home and forget about all that for a while. I am giving this resort another 5 star rating as we found the value for what you get at this resort well surpasses what you pay to go here. We will definitely be back (and will most likely pay to be in the Diamond Club again). Coming Home Traveling during the pandemic certainly had its challenges. There were a lot more requirements to come home then there was going to Mexico. We noticed on the way down, no one check to see if we filled out the Mexican health questionnaire (which was basically the only Mexican COVID requirement). They do check this on the way back. I recommend to fill out the form at the hotel on the day you leave. We couldn't figure out the proper Wi-Fi at the Cancun airport so we were a little leery to us it there. Expect long delays checking into your flight! It took us almost an hour to check in at the Air Canada desk as they check your ArriveCan App (I'm pretty sure this was the only place that did), your PCR test results, vaccination status, etc. I'm pretty sure that none of this was checked when we arrived back into Canada. We just went through customs in Canada. Also, there were people at the elevators to the departure gates trying to get folks to scan a QR Code to pay some kind of new tax. We didn’t know if this was a scam or not as no one including our travel agent had previously mentioned this to us. We didn’t pay it and we got home fine. I have since looked it up and perhaps it may be legit, but just not enforced. Not sure. We’ll ask our travel agent the next time we go down.
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Date of stay: October 2021
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9 Helpful votes
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GeorgeOrange wrote a review 17 Jan
32 contributions36 helpful votes
With this being our 5th visit to the Royalton, I’m clearly a fan. I enjoy the layout of the resort, the pools, the beach. gym, shows and the food. We prescheduled our covid testing which was a simple process with the rapid test for the USA. We generally avoided other tourists at the resort and the staff was always masked as were we when entering indoor dining spaces & elevators. We are big fans of the buffet and the variety it offers. We also went to Zen, Taj and the steak house. Mostly I’d like to give a shout out to the hard-working employees of the resort. We see some of the same folks every visit which speaks to the commitment and service of the employees - Pedro at Taj, Saul at Grazie & buffet, Carlos in the buffet and Mauricio at the Diamond pool. We also had the pleasure of meeting Damarisa serving poolside, butlers Omar & Javier, servers Jorge & Omar, Gloria for morning yoga! Thank you all for going above and beyond!
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Date of stay: January 2022
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Dan N wrote a review 17 Jan
2 contributions1 helpful vote
Visited here in 2017 and 2018 to book our wedding 2020 which was cancelled due to covid and tbf I think we have dodged a bullet. Im not writing a bad review here but a truthful one. Upon arrival after 12 hours of travel we waited 1 hour to check in after this we were taken to our room which smelt very strongly of drains which for our honey moon had my wife in tears. This was resolved the very next morning efficiently and we were moved to another room which was great how’s r the TV didn’t work which wouldn’t of been an issue of you didn’t use it for info and room service. 2 days later we were moved to another room which in all fairness was an upgrade with a roof Jacuzzi very nice gesture.my wife tried to purchase this room on arrival which we were quoted £1700. If I had laid this money I’d of been very disappointed walls marked plaster all coming off the wall upstairs roof very tired. No turn down service anymore due to covid I expect as well as the concierge on the floors. The food was still at a very high standard but no Al a carte breakfast available at all unless you upgrade which has changed since before only the very poorly lit canteen available but a very good selection. Omar in the Zen is fabulous as is Israel in the hunter and Allan on the pool side !!! Service depends on who you get and where. The hotel it’s self is looking very tired now and requires some TLC which is probably expected due to covid but the price doesn’t reflect we paid 7k for 2 adults 1 child through Tui however 1k was seat upgrades. I had a good holiday but didn’t have the same holiday I had before and after 3 visits I probably won’t return here again based on previous visits.
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Date of stay: January 2022Trip type: Travelled with family
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Tammy S wrote a review 17 Jan
4 contributions
This was our second time visiting the resort - first visit was 4 years ago. We loved the layout and our room was amazing - Hideaway, Diamond Club - Presidential Suite with a roof top pool and patio. It was great to help us distance a bit during COVID. Restaurant food was really good. Room service food was not good - it didn’t travel well to the room. The staff were attentive and friendly. My husband did test positive for COVID at the end of our stay and our Guest Services Attendant was great. They did not rush us out of the hotel or to a COVID room. They allowed us to make arrangements and were very attentive. Javier even followed up with us the day after we left the resort to make sure we were OK. The people make the visit. The resort is showing some wear and tear compared to our last visit. But overall a great resort.
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Date of stay: January 2022Trip type: Travelled with friends
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PRICE RANGE
US$267 - US$993 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
840
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Frequently Asked Questions about Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Which popular attractions are close to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Nearby attractions include Xoximilco Cancun by Xcaret (6.0 km), Piston Pueblo (5.2 km), and The library (3.6 km).
What are some of the property amenities at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, free parking is available to guests.
What are some restaurants close to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have an airport shuttle?
Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have airport transportation?
Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer any business services?
Yes, it conveniently offers a business centre, a banquet room, and conference facilities.