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Royalton Riviera Cancun Resort & Spa

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Carretera Federal 307 Tulum-Cancun Km 332,150, SM31, Puerto Morelos 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
42 people are viewing this hotel
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US$336
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Free cancellation until 13/11/21
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US$336
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Free cancellation until 13/11/21
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US$337
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (13885)
Pool & Beach (2136)
Room & Suite (1788)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royalton Riviera Cancun Resort & Spa
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. All of our 1,183 luxurious rooms and suites offer our exclusive DreamBed™ Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
15118Reviews5220Q+A100Room tips
Traveller rating
  • 9,732
  • 3,235
  • 1,297
  • 364
  • 495
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Popular mentions
Kaileigh S wrote a review 19 Jun
Kent, Ohio1 contribution
This place was an absolute blast to stay at. The bartenders Manuel and Urias at the pool bar (by the Italian place) are simply outstanding at what they do and constantly had a smiling face. It was the best bar service I’ve ever experienced, and you can tell they love their job. Even though it was rainy for a part of our trip, the staff went above and beyond to create an awesome experience. I highly recommend this place. 😌🌴❤️
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: The facial at the spa or even just the hydrotherapy was such a cool and unique experience!
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Katie K wrote a review 19 Jun
Morehead City, North Carolina7 contributions1 helpful vote
LOVED IT!!! I am pretty picky, and kind of a neat freak with two small kids ages 2 and 3. We adored this trip!!! Want to go back asap and can't find a good deal yet since the prices have skyrocketed. If you can, go! :)
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Room Tip: the diamond club was worth it! we did a swim out pool and it was great for kids
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Jake S wrote a review 19 Jun
Allendale, Michigan33 contributions9 helpful votes
I brought my family to Royalton Riviera for Spring Break 2021. I spent time looking for a highly rated all inclusive Resort with an Ocean view room with balcony and nice pool and beach areas. Those are my "Must haves" for any vacation. Thr Royalton didn't disappoint! The room and view were amazing. The balcony and pool areas were large and clean. The resort was very clean and well maintained. Plus, the shower was the nicest hotel shower I have ever had....2 or 3 shower heads with great pressure and room for 2 or 3 people hahaha. The kids loved the buffet for breakfast and lunch and loved trying a different restaurant every night. We made reservations first thing in the morning via the TV...very easy. But the best part of the trip? Sandra! And the other staff were amazingly fun and helpful. She made the trip for the kids. She should be given a promotion or raise. We looked forward to trivia and pool and beach volleyball every day. She was kind, funny and one of the highlights of the trip. My kids still talk about her. Thank you Sandra! COVID testing was also free and easy and provided right at the resort with paperwork for your return flight. We had a great time at Royalton Riviera and think you will too. P.S. Sandra us great!
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Date of stay: April 2021Trip type: Travelled with family
Room Tip: Get Ocean View room. Building 9 was great.
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SandyfromChicago wrote a review 19 Jun
Chicago, Illinois3 contributions2 helpful votes
The staff made my friend’s wedding absolutely perfect. Raul Sanchez was particularly outstanding in providing personal service to everyone and always a smile in his eyes. Always kept his mask on so we couldn’t see that smile. Diego and Miguel made a very lengthy and cumbersome check in process (almost 2 hours) more enjoyable and continued to wave at me and chatter when we met in the halls. It really is the staff that make the difference. Lost a star bc of the lengthy check in
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Date of stay: June 2021
Rooms
Service
Sleep Quality
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Ashley B wrote a review 18 Jun
3 contributions
I have been to this resort 2 other times in the last 3 years and both were lovely. This trip, not so much. Definitely would not go back based on our most recent experience. We planned a 5 night trip with 3 couples and 5 children in two 2-BR suites and one family swim out room. Rooms decent but definitely needed some TLC. Pools were sub par in cleanliness and towels were non existent unless you got there right when they put them out. We’ve done a ton of all inclusives in the past and this one ranks up there now in ones that I would avoid. Hopeful they will get better with new Marriott property affiliation. Food was absolutely awful everywhere except for the food truck by the main pool which was open sporadically. We also did diamond club and tipped and still received what I would consider sub-par service. Nightly entertainment was enjoyable and the main lobby bar was good. The only other bar that served decent drinks was the diamond club beach bar. Overall, I would not stay here again and would likely avoid the Royalton brand in the future based on this experience.
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Date of stay: June 2021Trip type: Travelled with family
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PRICE RANGE
US$267 - US$993 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
840
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Frequently Asked Questions about Royalton Riviera Cancun Resort & Spa
Which popular attractions are close to Royalton Riviera Cancun Resort & Spa?
Nearby attractions include Xoximilco Cancun by Xcaret (6.0 km), The library (3.6 km), and Piston Pueblo (5.2 km).
What are some of the property amenities at Royalton Riviera Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Royalton Riviera Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Riviera Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Royalton Riviera Cancun Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Royalton Riviera Cancun Resort & Spa?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Royalton Riviera Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Royalton Riviera Cancun Resort & Spa have an airport shuttle?
Yes, Royalton Riviera Cancun Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royalton Riviera Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Riviera Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, a banquet room, and conference facilities.
Are there any historical sites close to Royalton Riviera Cancun Resort & Spa?
Many travellers enjoy visiting Zona Arqueologica El Rey (15.4 km).