We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only

Save
Share
Carretera Federal 307, Puerto Morelos 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
12 people are viewing this hotel
Official Website
US$434
View deal
Expedia.com
US$434
View deal
Free cancellation until 20/03/22
Reserve now, pay at stay
Trip.com
US$299
View deal
Free cancellation until 21/03/22
Booking.comUS$434
Hotels.comUS$434
PricelineUS$434
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (6797)
360
Panoramas (13)
Pool & Beach (1088)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
Read more
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Unwind in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and a selection of in room premium spirits. Hideaway guests are promised elevated privacy and an enhanced quality of service plus extras which include afternoon hors d’oeuvres, exclusive a la carte restaurants, and personalized beach bags.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
6738Reviews2098Q+A100Room tips
Traveller rating
  • 4,378
  • 1,530
  • 551
  • 152
  • 128
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Kyle M wrote a review Today
Appleton1 contribution1 helpful vote
My wife and I stayed at the Hideaway at Royalton Riviera Cancun for our honeymoon 10/17-10/24 and it was great! A few things here and there that we would have rather had but overall was awesome.. We booked with a travel agency and stayed in a Luxury Suite with Swim out Diamond Club. My only issue with the room was the swim out was in building 1 which never really got any sun due to the building always being in the way. If booking a swim out, look to request building 2 or 3 because they provide more sun. The food there was great, never had an issue with any of the restaurants, service in the restaurants was great as well. My only issue with one restaurant was the Italian restaurant Grazie, as it was all open air, and no air conditioning, made for a very warm experience. The food was incredible though. All other restaurants are air conditioned. Our favorite was Dorado, which was a seafood place that overlooked the ocean, great breakfast. So many options for pools, and each pool had a swim up bar which was perfect, also waiters walking around the pools refilling drinks the entire time, so helpful. We stayed mostly at the hideaway pool and JULIO was the best. I swear he knew exactly when I was thinking about getting another drink and had one ready for me. That man deserves the biggest raise. They had plenty of activities and games played everyday at the pools and shows at night which were awesome, casino wasn't huge but had everything you need to get your gambling fix in. Overall I would say it is a 9.2 out of 10, would definitely go back.
Read more
Date of stay: October 2021
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Share
MVPXLIFAN wrote a review 23 Oct
Greenwood, Indiana1 contribution1 helpful vote
+1
The staff was fantastic and everyone is extremely friendly and they bend over backwards to help with anything you may need. We had Candido (Candy Man) for our personal butler. He took a personal interest in us and made us feel like we were his only customer.
Read more
Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Best drinks are in the reception/check-in area and the lobby bar. Pro tip: Carry your resort...
See more room tips
1 Helpful vote
Helpful
Share
Karen M wrote a review 20 Oct
1 contribution1 helpful vote
3 sisters plus 2 friends for Baby Sister's 50th Birthday. Stayed at Hideaway. Had a great time. Rodiver always had our towels and chairs taken care of. Pool waitress, Jacqueline was absolutely the best. She is the sweetest, most hardworking girl on staff. All of the Hideaway bartenders and waiters were awesome. Favorite waiter is Moses at Grazie. Super friendly and very accommodating. We had a great time in the Sports Bar on Monday night, cheering on our Buffalo Bills. That was a heart wrenching loss. Food could have been hotter at most restaurants. Alcohol selection was not as large as it usually is. I assume there are still supply issues since COVID. We all just needed a little time to relax, and recharge. This vacation did just that.
Read more
Date of stay: October 2021Trip type: Travelled with friends
1 Helpful vote
Helpful
Share
Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Responded 4 days ago
Dear Traveler, Thank you for you glowing review of Hideaway at Royalton Riviera Cancun. We are thrilled that you were able to experience it and that indeed it was a memorable stay. We hope that it brings you fond memories for years to come. We look forward to welcoming you in the near future. Sincerely, Alfonso Lopez General Manager
Read more
Yontiii wrote a review 20 Oct
1 contribution
Resort itself needs to be maintained better. Our “garden view” room was a view of a dirty swamp and scraps of construction material. 3/5 A la carte restaurants, food truck and the buffet were great 4/5. Food from room service is awful 0/5- don’t even bother. Service was wonderful! We especially enjoyed the service of Juan from Dorado 5/5! He definitely went above expectations. Very pleasant and prompt.
Read more
Date of stay: October 2021Trip type: Travelled as a couple
Helpful
Share
Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Responded 5 days ago
Dear Traveler, Feedback from all our guests is welcomed, as it creates an opportunity for us to improve our service in the future. We're happy you were able to enjoy your AllInLuxury® vacation with us, despite a few aspects which may have made it a little less than perfect. With that said, we have acknowledged your concerns and intend to make good use of your feedback. We certainly look forward to welcoming you in the near future. Sincerely, Alfonso Lopez General Manager
Read more
Michael G wrote a review 17 Oct
Natrona Heights, Pennsylvania1 contribution1 helpful vote
We just returned Oct 16th from a week stay at Hideaway diamond club room 2321 for our 6yr anniversary. They did decorate the door. Sunday a pool cabana was decorated so about 2pm I walked over to the guy it was my anniversary and could I get one for Monday since it was already after 2 he said yes and usually$75 but free since I was diamond club. He asked for my room number I gave it too him a few minutes later he said oh this is yours but we didn't know where you where?? Wtf you know my room number. Guess I jumped to fast check in was horrible. We were Apple vacationers so our flight was a charter so we didn't pick time of flight only had one. We got there about 1030am checked in and was told room would be ready at 3. We were not told they had hospitality rooms to change into bathing suits which we had in our back packs. We went ate lunch walked around in high 80s and humid. Went to casino which opens at 6pm. No place had air except where you check in so went back there I noticed people getting there rooms so I asked again told 3pm. Later lady asked could she help me I said waiting on my room she checked said 20mins. Hour later someone else asked me I told her same thing she came back said 20mins I finally said look I been here since 10am and you mean to tell me my room is not ready then all of a sudden our room was ready. We're diamond club so was supposed to be shown around property which is huge we were not. Food was ok. Best part of resort was pool guy that reserved our same chairs everyday gave us fresh towels after half day and pool bar guys were great this was at Hideaway which is were we stayed even though we could have went all over since diamond club only time we left was to eat. The ocean and beach is full of seaweed only thing resort could do about that is make beach more appealing. Rooms could use deep cleaning. I found out Marriott bought resort while we were there hopefully they can turn it around
Read more
Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Responded 1 week ago
Dear Traveler, Thank you for vacationing with us and finding time to provide feedback regarding your stay. At Royalton, we are always concerned about our guests experiences and sincerely regret the series of events mentioned above which are in no way a true reflection the standard of service at our resort. I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. Your kind compliments were well received. We are kindly asking for another opportunity to deliver a vacation better than the last. Sincerely, Alfonso Lopez General Manager
Read more
Previous
123456
PRICE RANGE
US$288 - US$896 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
340
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Which popular attractions are close to Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Nearby attractions include Xoximilco Cancun by Xcaret (6.4 km), The library (4.0 km), and Piston Pueblo (5.6 km).
What are some of the property amenities at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only have an airport shuttle?
Yes, Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only offer any business services?
Yes, it conveniently offers a business centre, a banquet room, and conference facilities.