Bahia Principe Grand Tulum
Carretera Chetumal Benito Juarez, Km 250 Local B, Gran Bahia Principe, Tulum 77760 Mexico
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About
#1 of 2 hotels in Gran Bahia Principe
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Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin” concept on which the comprehensive renovation of the hotel has been centered. This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. Located on the renowned beaches of Tulum, the renewed hotel is designed to provide a unique, distinct and immersive experience. Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Golf course
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
French, Spanish
Location
Carretera Chetumal Benito Juarez, Km 250 Local B, Gran Bahia Principe, Tulum 77760 Mexico
Name/address in local language
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We are back to Bahia Tulum for second time and their kids club is EVERYTHING you need to a wonderful vacation- they take kids everywhere around the resort, tennis, buffet, beach clean up, swimming- my 6 year old loves her teachers - they are very kind, smiley, open hearted and seem to love their job. My kids get to participate in DAILY kids show every nigh Kids club is included is your stay ( at least for Bahia Tulum) 9am-5 PM your kids get to enjoy the best of Bahia Overall resort is in great shape, this is our 4th Bahia resort and we love them all
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 2 days ago
Dear Guest, Thank you for choosing our hotel for your recent vacation. We are glad to have had the opportunity of hosting you. We appreciate your beautiful comments about the staff who made your stay memorable. We are also glad to know you have found our Kids Club as a great option for families whom might be looking for kid friendly resorts. We would like to welcome you back for more adventures. Kind regards, Bahia principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Arrival/check-in: we booked through Tui and done the online check-in on the website 5 days prior to coming. We managed to book the restaurants on the app before coming - we had 7 visits. Would recommend doing this before you come as we enquired about changing an existing booking and the were full for our last week. Arrival was quick and easy and bell boys take you and luggage on the cart to your room. Rooms- we booked a junior suite with Tui. We got the old style room. They managed to change us on day 3 as the hotel was full. We got a superior room in Villa 3 - amazing location 🤩. The cost was meant to be $10 per person per night but we didn’t have to pay. Got a helpful manager called Fernando who was great! We are a party of 4, 2 adults and 2 kids; 15 & 12. We had 2 doubles and a double sofa. I would book a suite if returning. There was plenty of storage space for clothes and 4 cases. The toilet is weird and quite see-through so we avoided that area if someone was in. I didn’t think the shower was as see through as others have said; this wasn’t an issue for us. If you are short of towels or have any issues with your room. Dial 8585 to concierge and they will sort it your issue. We left 50 pesos in the safe every few days with a note for beer, coke, Fanta and crisps. These were left every day even when we didn’t leave note or tip! Cleaners were in every day. Pool areas - plenty of sun beds, no need to get up early unless you require one with shade as these are very limited at the main pool. The kids pool has lots of shade and lots of beds. We spent time at all the pools, including the Coba one a couple of days which is really good. The quiet pool is lovely, good music and a chilled vibe. There are Bali beds but I think they are hard to get. We managed to get one on an afternoon as someone left - they are amazing! The main pool has a lot going on; water polo every day, aerobics classes etc. the swim up bar is a plus. Restaurants- the main buffet has so much choice; we only ate in there for dinner 3/4 times but the options are amazing. The Mexican section is so good!! They have a grill area, seafood area with prawns, scallops, salmon etc and they will cook it fresh for you. Pasta area were you choose your ingredients and they cook it fresh (I had this twice and it was great - sometimes a wait but worth it). So much choice for breakfast and lunch too. The waiters serve you drinks to your table. For lunch options, there is also the food trick and main pool bbq area. The food truck does get busy at peak times but it’s great, I had the help yourself nachos most days! The bbq at the main pool is great too. Coba pool food area is a lot better in my opinion. It’s a small buffet but at the pool area, with salads, wraps, fresh pizza, burgers etc. Dinners; we ate at Thali (Indian) - very good. We had the sample dish which was tasters of a lot of the options on the menu. It’s a lovely restaurant with great staff. Tequila (Mexican). Although this is a buffet, it’s very good. The theming is amazing, we got to wear the sombreros for photos. Don Pablo - absolutely loved this place, my favourite of them all. We had a large table for 8 as we went with friends. The water, Filiberto was brilliant. We all had the filet steak but he brought extra prawn dishes, fries and rice for the table. There was so much food but excellent quality. We had Mayan coffe afterwards. Le Gourmet- similar to Don Pablo - amazing food, we all had steak there too. Although these are fine dining, don’t be put off if you have kids. There is a kids menu in each restaurant but it’s not that great. We used the opportunity to try new things, such as lobster Thermidor and fois gras. The restaurants are not pretentious at all and we were made to feel welcome. La Gran Tortuga - rodizio restaurant. I was most looking forward to this but this was my least favourite of all 7. The quality of the meat was not the same as the other restaurants and the atmosphere was a bit meh! Others in my party did thoroughly enjoy their food though, so this is just my opinion. Mikado Tepanyaki- this was very good. The ordering was a bit rushed and we had to initially ask a few times for more wine, but the service then picked up. The live cooking is interactive and the food was delicious. Mashua was our last meal last night. It’s Japanese and Peruvian fusion. The menu is a bit out there but we all tried new things; octopus and ceviche. It’s not to everyone’s taste (including mine) but love to try new things. The soup and main dishes were amazing though. You can order steak, prawn and chicken either grilled or in the wok. The restaurant is lovely and we had a fab waiter called Cristian who took a lot of time to explain what each thing in the menu was. I’m glad we tried this as it’s somewhere we wouldn’t visit back home. Sun- it’s very hot!! Bring lots of sun cream and tops for the kids. Remember a hat too! Beach- some days there was a lot of seaweed but the guys are there all day every day clearing it. Bits of Tulum beach are rocky but just walk along a bit towards La Gran Tortuga entrance and it’s more Sandy. The Coba beach is much better, hardly any seaweed or rocks- it’s only about 10 mins along. Excursions - we booked Xel-ha and Xcaret direct and made our own way they’d and back via a taxi. It was quite expensive but still worked out cheaper than adding on the transport option; plus you have the benefit of going and coming back when it suits you rather than a schedule. These parks are amazing. Water shoes are essential. We also done the snorkelling, zip wires and 4x4 quad biking. We booked this through Destino Riviera. I would highly recommend this trip. Note though; the zip wire is 100 feet high ams 1 km long. Totally took me out of my comfort zone but loved it! We also booked our airport transfers with Destino riviera too. We went into play del Carmen 2 nights using taxi and collectivo. The collectivo is great but you do have a bit of a walk to get to 5th Avenue, about 20/25 mins. 5th Avenue had great shops and is very lively at night. We were with the kids so didn’t go into any of the places. We had a meal one night and street food the other; both were great! Staff- the stafff at this hotel are brilliant. We haven’t met a ride or unhelpful person in 2 weeks. They honestly can’t do enough for you; with or without tips. We did tip throughout the holiday, usually 20 or 50 pesos at the bars or for services and 200 for evening meals. This is obviously different for everyone. I hope this has been helpful. I need to get back to pack 4 cases 😩😬😭…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
51 Helpful votes
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 20 Jul 2022
Dear Guest, We are delighted to receive your feedback and that you have visited us recently, we wanted to thank you for let us know about your experience and that you were happy with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. To provide a better experience, do not hesitate to contact us to provide the best service possible for your future stay. Kind regards from Mexico, Irma Ramos Bahia Principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a pleasant stay at Bahia, mostly staff are pleasant and hardworker. Kudos to the waiter of Hindu restaurant named Federico, very pleasant and very helpful. It was a great experience! We will comeback for sure with my business team.
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Date of stay: September 2023Trip type: Travelled with family
Value
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Room Tip: Our family love the place, its huge and so many amenities to enjoy and ofcourse the food!!! Cart...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 4 days ago
Querido Huésped: Es un gusto para nosotros recibir sus bellos comentarios de estas vacaciones. Nos llena de felicidad saber que contribuimos a sus días y momentos llenos de dicha con nosotros en el hotel. Apreciamos que reconozca el trabajo de nuestro personal, y estamos ansiosos de volverle a recibir para ofrecerle el mejor trato una vez más en otras bonitas vacaciones. Saludos cordiales, Bahia Principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I recently visited this hotel recently for vacation. As privilege club member we could visit and compare all the 4 hotels in the complex. The Grand Tulum is the largest one with most of the facilities and restaurants, but also probably the busier, too. Overall, they do need to work on the vegan and restricted vegetarian options for the buffet and gourmet restaurants. They could do simple adjustments that would make our stay much more pleasant, like making sure to have no milk/egg bread options (c'mon any traditional rustic, sour or salt bred is vegan), no egg pastas, no milk pizza dough, more potato based dishes (even fries will do), more vegetables, garbanzo beans, rice and beans, etc. It is not that hard, it can be easily and cheaply done with little investment/effort. If you want to go an extra step, just add vegan cheese to the restaurant ingredients, as they can swap the milk cheese from several dishes making many more options available. Deserts could be made with oat milk to replace the cow milk. The lack of food options was the most disappointing aspect of our stay. You pay full price, but you are very restricted in options due to lack of care from the Hotel management. From all the four main buffets, I would say that the Grand Tulum one is the worst of all, with cleanliness and organization issues, poorest food options and the lowest food quality (probably due to some management issue). The Thali Hindu restaurant is the best vegan friendly a la carte option with the best server (Federico). The truck restaurant near the beach also provides a vegan burger with fries that can be a life saving some days. The privilege club crew was great, always trying to help and caring for us. Special thanks to Carlos. The Grand Tulum private privilege club beach had the best drink service crew. However, the one at Akumal hotel has a better beach. Pools were okay, a bit crowded at Tulum and the best pools and more private ones could be found at Sian Ka'an. Overall a good experience if not for the vegan food restrictions. Luckily, we had a rental car and we had lunch at Tulum a couple times, they have some great vegan restaurant options. If we stayed only at the Bahia Principe complex we would be eating rice, beans and salad 3x a day for a week, even with expanded options as privilege club members. I would not recommend these 4 Bahia Principe hotels for vegans until they make the small adjustments I suggested above.…
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Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 4 days ago
Dear guest: First of all, we want to thank you for choosing us as your headquarters hotel for the second time, and for providing your comments that help us understand your point of view. We regret that during this stay our services were not to your complete satisfaction, we have already taken note of the points you point out to us, to implement the necessary measures to always provide the best service. We inform you that we have already informed management and have done the corresponding analysis with the departments involved. We hope you can give us the opportunity to host you again to enjoy our new services. Kind regards, Bahia Principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came back from 11 nights and overall loved our first experience in this hotel. Room although very basic and a bit dated was spotlessly kept clean with clean towels every day. Ala Carte restaurants were good, Brazilian & Japanese in Coba the best, Thali was very disappointing, service just felt was to quick and they just wanted you in and out as quickly as possible. Main hotel buffet restaurant food was good and plenty options at various meal times, the main moan was lack of air conditioning, really made dining at any time of the day very uncomfortable and at times made you rush your meal just to get out of the sweat box you were in. Staff were excellent and worked very hard to serve you drinks and keep place clean and tidy. Hotel in general from each to pool areas to rooms etc kept spotlessly clean with all staff working hard to achieve this. "Quiet Pool" as it was called, Juliou was excellent at the bar and always served you with a big smile, my opinion is this pool could be made "Adults Only" as this would give people a area to relax and chill at as at times become very busy with kids in it. Night time entertainment, not the best i have seen and shows being repeated same nights meant you were going to see same show each week, outside area was always difficult to find a seat where over in Coba this didn't seem to be a problem as they had lot better set up for this outside area. Lastly Can Cun airport from arriving to departure got to one of the worst airports ive ever been in, also buying anything from a meal to snacks is extremely expensive. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 5 days ago
Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahía Príncipe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. Sending you our best regards, Bahia Principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This has to be one of the best trip I’ve been on. The hotel/ resort itself is just so beautiful, clean and well set out. Our room was a suite and I’d recommend upgrading to this as its very spacious, 2 showers, 2 toilets etc. There are karts that take you from one end of the hotel to the other and can be a lifesaver on a hot hot day. The buffet food always changes with themed nights and it’s of a high standard. We stayed 10 nights and got 5 A La Carte visits. The Brazilian and Indian were our favourites. It’s best to book on the app 10 days before arrival as they are fully booked on arrival. For lunches we’d use The Truck Stop. Quick, easy food with the bar round the corner. Jorge who works there was very attentive and had a great way with all the guests. The entertainment staff do not stop day and night. Shows are incredible. We kept saying nightly ‘these people will be ok Britains Got Talent one day’. Egar? I think the entertainers name was, he was so friendly and hilariously funny. Cocktails were never a problem at any bar, the bar staff would suggest drinks for us to have. Maria at the lobby bar had a lovely personality and was fantastic at her job. My only grumble at the bars were people who were taking huge insulated tumblers and the bar staff having to make them all cocktails which caused a big queue behind. The pools are all warm, never got that chill when going into them. The nature all around is fantastic. There are iguanas, coatis, raccoons and lots of other species. The gardening staff work tirelessly to keep the resort looking amazing. There is the Hacienda at the bottom of the road with a constant market with pharmacy if needed. There is a show there most nights also. Beaches are spotless as men are out removing the seaweed every morning and make a great job of it. It is a long journey with TUI down to the resort so be prepared. We were itching just to get to the hotel by the end of the bus journey. All in all, I would love to return to this hotel. …
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Date of stay: September 2023Trip type: Travelled with family
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 1 week ago
Dear Guest, We appreciate you choosing our resort for your holidays and sharing your impressions. It is always a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day. We are so happy to know that you enjoyed your holidays, the food, the pools, the drinks, the restaurants a la carte, and our facility. It will be pleasure to welcome you next time so that you could enjoy your vacations again at our resort. Kind regards Bahia Principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited this Hotel from September 15 to 22 everything was ok but daytime Activities were amazing specially The Kids Club. This hotel they focus alot in kids and made my stay very special. My daughter who never performed on stage before was trained and participated on Frozen and gymnastic show was the most happy moment in our family. All that is thanks to our lovely Kids Club Team Karina,Anel, Emma, Miriam,Adriana,Maria and Angel. My baby girl misses them alot can't wait to visit again.
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Date of stay: September 2023Trip type: Travelled with family
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 1 week ago
Dear Guest, On behalf of our team we appreciate you taking time to express your comments about your stay with us. Thank you for trusting us to make this awesome holidays possible. Your comments are very encouraging for our team and give us energy and motivation to keep up great work every day. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Sending you our best regards, Bahia Principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tui airport staff at cancun not very helpful as we had a private transfer,taxi too hotel was fast about 1 hour driver very helpful.Arrived at hotel check in was fast even though we were a party of 5,porters took us too our rooms and very helpful and informative.Hotel food was plentiful and a good variety of food,some nights food was a bit reparative.Waiters were amazing showed to a table quickly and served with tea coffee and juice. Pools were spotless bar staff fantastic cant name just 1 person all fantastic,made up some fantastic drinks,poolside bar was closed a few times as bar staff kept serving drinks to idiots who drank too much,and threw up.Beach was always clean,rooms cleaned every morning,mini bar replenished every day.We travelled with 2 deaf people and we were surprised how many staff could do sign language which was fantastic a big thumbs up to the hotel management.would i travel to this hotel again YES i would.…
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Date of stay: September 2023Trip type: Travelled with family
Value
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Room Tip: shops on site were very expensive,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 1 week ago
Dear Guest, We appreciate you taking time to express your comments about your stay with us. We are more than happy to know that you and all your family members enjoyed your holidays, the service and our facility. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this amazing experience. Sending you our best regards, Bahia Principe Grand tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just returned from this resort , we are a couple in our 50s. Havent stayed AI for a long time but this is what we thought Flew from Newcastle with tui , cant fault them really. Its about 1.30 in the coach to the hotel we had about 5 stops and were the last ones , pretty much everyone got off at the Coba. They changed our room on arrival to what I had requested ..top floor quiet room. We were in 33 block. 4 mins from central pool and quiet pool lobby etc it was a good spot. Room was a little used, marks etc , but I do think it was refurbished , however it was good, large tv hbo channels large bed mini bar aircon etc. Well cleaned every day. Buffet food was good on day one very samey by days later also hit and miss to temperature, amount etc , as ai buffets go its one of the best they do refill all the time. Dining room is very hot though., try and sit under a fan or bring a desk fan We loved the wildlife roaming around there are lots of coatimundis and agouti in and around the food places, raccoons big lizards , iguanas etc everywhere sunning themselves, and turtles and fish and stingrays , take your own snorkel. We had 6 ala cartes which I booked prior to arriving , The Brazilian tortuga 2 out of 10 ..we left early so did others people do rave about this place but it was awful when we were there. Indian it was nice, good service The Mediterranean, very good 45 mins late due to rain and buggies..but service and food was great . The Italian again nice good service , food , was good Don Pablo, excellent food service great .our favourite Our last night was the tequila Mexican , disappointing it was pretty much the same as the buffet but the drinks there are authentic, their tequila sunrises excellent. Men can wear smart shorts in all of them. We prefer the beach which was always quiet , surrounded by turtle nests that hatch during the night. You can snorkel ftom there to the reef. Often went to the quiet pool , bar and pool good, always got a sunbed . The main pool always seemed busy and popular (loud) , closed once due to vomit I believe , probably the swim up bar. Always seemed to be sunbeds there also ..shade might be an issue when busy Kids pool always looked quiet as well , the truck was fast food, order from a screen, again alright quick and tasty. You pour your own beer. Probably the worst part for us was the entertainment we did miss a lot of the shows , as dinner reservations clashed..you don't know when youbook.but the evening disco was mainly always the same (.hey macarena)..they did have a few bands playing which we enjoyed. The sports bar and pool are the only places to go in the evening and can get busy, unless you go to the coba . Service was excellent, the resort itself is very friendly and laid back. You need to use the app alot for pretty much everything, although the front desk always helps. We took3 tours , swimming with turtles, with friendly turtle paradise..very good Chichen itza , (in Spanish and overbooked) and jungle buggies , both of these tours were OK, I would recommend going to chichen itza .but not with the company we booked there were too many issues . (Martin homey tours) Do The bike tour and the yoga with the entertainment team they are a very friendly group who do try to include everyone , kids clubs seem very active here. Overall opinion a very good resort . Coba seemed ok as well their restaurants were good . And it seemed bigger. I would go back to the tulum and I would recommend. Top tip go in quiet season if possible I dont think we would have enjoyed as much if it had been full. Bring teabags and any snacks , its very expensive for pretty much everything there . Join the Facebook page people leave things outside their room when they leave ..if you forget or run out . Mosquito spray nothing really works completely so you use a lot. Beach vendors are cheaper than hacienda .where nothing is priced. Tips , we did when we felt we should .never felt over pressured , it didn't seem to effect service,we tipped after good service not before, but it was very much appreciated. …
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Don't go in busy season . Join Facebook page take everything with you its expensive to buy ....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 1 week ago
Dear Guest : First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. We are very happy you and your family members enjoyed your first visit to the resort. It is a pleasure to read that all your expectations have been exceeded. We are grateful for your appreciation of the activities, the shows, the food, the restaurants a la carte, the pools and our facility; as well as for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. ; -) Sending you our best regards, Bahia Principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got a premium superior room and stayed in villa 33, perfect location only a 2 minute walk to the main lobby / main pool & buffet etc. Lovely room and cleaned every day, mini fridge was stocked up each time something was used it was replaced. You’re also able to use the app to request extra things. Food - there was themed nights each night for the buffet, we enjoyed it and found there was always something for everyone! Just a good all inclusive buffet! A la cartes - we had 7, we found the best ones was the Grand Tortuga & the Italian. We also went to the Mexican which we weren’t a big fan of as this was more of a buffet, and we went to the Indian which again was okay but we didn’t think there was a lot of choice. We also went to the food truck in the day which was lovely. Entertainment - the entertainment at the main pool in the day was good and very upbeat. At night it was okay, some of the shows were good such as the fire show and the urban show. Pools - there’s a main pool which is a party pool and did get closed 5 times over the two weeks due to people throwing up in it which is expected with the swim up bar 🤣 there was another pool right next to this so it was fine! There’s also a quiet pool, kids pool and another pool next to that! Dolphins - they do have a dolphin pool nearer to the kids pool area, (no negative comments please). They have 5 dolphins and they are all rescued and well looked after. They do a free dolphin show at 10:30AM every day and you can swim / interact with them etc for extra. Scuba aquatic - there is a beach club just past the dolphin pool and the scuba aquatic club where you can rent out the paddle boards and kayaks for an hour every day for free. We only did this once but we really enjoyed it! You can also pay to hire out the jet ski’s. Excursions - We did XPLOR which I’d definitely recommend, we did the evening one and booked through tui and this was really good. We also did the Catamaran tour to Isla Mujeres; we booked this in the lobby with the company Coming2 and we couldn’t fault this. We also went to the akumal monkey sanctuary, we booked direct through their website and got transport with them. We forgot to take bug spray so ended up with lots of bites but would definitely recommend it. The only negative I would say is there isn’t air con in a lot of the places, it is cooler in the a la cartes but all the other areas are very open so air con wouldn’t work here. We gradually got used to it and it was fine! We did also take hand held fans which helped at the start! We also took thermal cups to keep the drinks cool throughout the day as the plastic cups are really small and drinks melted straight away. A special mention to Edwin the waiter in the main buffet, he was amazing and went out of his way every day when he seen us to make our experience better so look out for him!…
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Give plenty of time if going to coba for a la cartes as can take a while to get a buggy from the...
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4 Helpful votes
Helpful
Response from , Otro at Bahia Principe Grand Tulum
Responded 2 weeks ago
Dear Guest : We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. Thank you for your comments about the staff and the activities; it is very encouraging for our team and give us energy and motivation to keep up great work every day. We are very proud to have made a contribution into your excellent holiday. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind regards, Bahi Principe Grand Tulum
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$207 - US$341 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bahia principe tulum, tulum bahia principe, grand bahia principe tulum, gran bahia tulum, gran bahia principe tulum akumal, gran bahia principe hotel, gran bahia principe riviera maya, gran principe tulum, gran bahia principe mayan riviera resort, gran bahia principe mexico, gran bahia principe tulum hotel, bahia principe mexico, bahia principe mayan riviera, grand bahia tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulumGran Bahia Principe
NUMBER OF ROOMS
978
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Claim Your ListingBAHIA PRINCIPE GRAND TULUM: UPDATED 2023 Resort Reviews, Price Comparison and 20,084 Photos (Gran Bahia Principe, Mexico) - Tripadvisor
Frequently Asked Questions about Bahia Principe Grand Tulum
Which popular attractions are close to Bahia Principe Grand Tulum?
Nearby attractions include Dolphinaris Tulum (0.5 km).
What are some of the property amenities at Bahia Principe Grand Tulum?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Grand Tulum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Grand Tulum?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Grand Tulum?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Grand Tulum?
Conveniently located restaurants include Nikkei Mashua Restaurant, Restaurante Maiko, and Mikado.
Are there opportunities to exercise at Bahia Principe Grand Tulum?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Bahia Principe Grand Tulum have airport transportation?
Yes, Bahia Principe Grand Tulum offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Bahia Principe Grand Tulum located near the city centre?
Yes, it is 0.2 km away from the centre of Gran Bahia Principe.
Does Bahia Principe Grand Tulum offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Grand Tulum?
The staff speaks multiple languages, including Spanish and French.