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Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
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899 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Auckland Ellerslie
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Showing 878: English reviews
Kent
Reviewed 3 weeks ago

I recently returned from New Zealand where my daughter had booked Christmas Day lunch for us at the Acacia restaurant, Novotel, in Ellerslie. 'Excellent' sums up the food, staff and layout of the tables. There really was so much choice of hot and cold food across all the buffet and it was laid out attractively. We (including my 10 month...

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Helpful?
Thank Shirley B
Wellington, New Zealand
Reviewed 4 weeks ago via mobile

Have stayed here several times and the hotel is fine for a business stay but maybe a bit lacking for a longer stay or for families. Quite a difference between the Ibis and the Novotel accommodation with the Ibis being very small rooms and bathrooms.

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Helpful?
Thank Scott C
Prasheel C, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear Scott C, Thank you for your review. Even though we are based out of Auckland CBD we are very close to the Mt. Wellington, Penrose, Ellerslie and other near business areas which we mainly serve. Novotel is a family brand and we have lots of facilities to offer such as open courtyard bar area with outdoor & indoor kids...

Rotorua, New Zealand
Reviewed 4 weeks ago

From the positive staff on reception to the staff in the bar and the restaurant we couldn,t fault the service The room was very comfortable but perhaps needed another comfortable chair. We were very disappointed with the range of tv channels.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Gail L
Prasheel C, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear Gail L, Thank you for sharing your experience. We are glad that the team was able to provide an experience to remember. We have noted your comments about the extra chair and will certainly review with hte management team. Thanks again for your kind words and hope to see you again in near future. Warm regards, Prasheel Churi Front...

Whangarei, New Zealand
Reviewed 17 January 2017

Today, the initial welcome of hotels seems to universally be "credit card and ID please" so warm and genuine welcome we received at the Novotel Auckland Ellerslie was a pleasant surprise. What a courteous service. Everyone was there to please and accommodate us. The room was spacious and clean. Despite proximity to the highway, it was very quiet. Parking was...

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Helpful?
Thank Green4Good
Prasheel C, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear Green4Good, Thank you kindly for sharing your experience. Our welcoming staff is something we definitely proud of and your experience here at the hotel is another motivation for them to continue working the way they do! Hope to see you again soon. Warm regards, Prasheel Churi Front Office Manager

Auckland, New Zealand
Reviewed 15 January 2017

Friendly staff at reception, very accommodating. Conciearge went above and beyond her duties for me. Restaurant staff need to lighten up though. Room clean and comfortable. Love having a bath. View nice from room

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Carol G
Prasheel C, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear Carol G, Thank your for your awesome review. We will certainly share the feedback with our Concierge team and I am sure this will act as further encouragement to welcome and provide a friendly atmosphere for all of our guests. Kind regards, Prasheel Churi Front Office Manager

Hamilton, Waikato, New Zealand
Reviewed 10 January 2017 via mobile

I can not recommended this hotel enough! Myself and my family had the best stay. We stayed for 6 nights. During the week days I had to attend meetings and work commitments. My partner and son had a number on things near by to keep them Entertained. I didn't realise how central this location is. * 7mins drive to one...

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Thank Krystal H
Prasheel C, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear Krystal H, Thank you for your very kind review. Our location is definitely our unique selling point however the hotel staff is something we value a lot more than the location and focus more to enable them to provide a remarkable experience. I will certainly share your review with Varna and the rest of the reception team. Hope to...

Reviewed 5 January 2017

We stayed here in December for 6 nights. Would we stay again? Most likely not. The location is good however. Our rating would be poor to average. The place is quite tired in a lot of areas such as rooms, common areas, lifts etc. However they still charge quite high prices. The hotel seems to cater to many groups of...

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1Thank AK-Food-Lover
Auckland, Auckland, New Zealand
Reviewed 1 January 2017 via mobile

As an Accor member we visited the rest yarn and have to say we were very disappointed in the variety and quality. I can only imagine that the Restuarant is franchise out . I am only grateful that I didn't take any overseas visitors. What made it worse was we left via the garden area, wow what a disgrace we...

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Thank Stotte
Prasheel C, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear Stotte, We are very disappointed to hear about your experience and we would like to fix this. Could you please contact us on h3060-fo1@accor.com so that we can know a bit more and resolve this? Thank you, Prasheel Churi Front Office Manager

Brisbane, Australia
Reviewed 29 December 2016

Generally a very comfortable stay. Very quiet at night. Staff were particularly pleasant and friendly. Breakfast had a wide variety of foods. Conveniently has parking out the front which appears to be safe.

Review collected in partnership with Accorhotels.com
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Thank James M
Taupo, New Zealand
Reviewed 28 December 2016 via mobile

Clean and comfortable room with lovely linen. Professional staff that are a asset to the hotel. Early start the next day so the quiet room was appreciated. Reasonable price that was good value for 1 night stay.

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Thank debsgoss

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 

Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Region: New Zealand > North Island > Auckland Region > Greenlane
Price Range: RM607 - RM1,169 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Ellerslie staff and other travellers.
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over a year ago

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Questions? Get answers from Novotel Auckland Ellerslie staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are nice”
 of 5 bubbles 716ColinP, 31 Jan 2017 | Read review
“view on the palm trees in the parking lot”
 of 5 bubbles Green4Good, 17 Jan 2017 | Read review
“non smoking”
 of 5 bubbles 106emt, 20 Dec 2016 | Read review
“high floor towards the back of the hotel”
 of 5 bubbles LF0308, 24 Sep 2016 | Read review
“View of Race Track was good and away from the main road”
 of 5 bubbles X8958YEpeterm, 19 Sep 2016 | Read review
5 of 5