We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Villa Mercedes Palenque

Booking.comUS$57*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Hotel Villa Mercedes Palenque
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

518 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 107: English reviews
Start your review of Hotel Villa Mercedes Palenque
 Click to rate
San Rafael, California
Reviewed 1 week ago

This was our second stay at this hotel and is our go to place in Palenque (we stayed here again a few days later on our way back from San Cristobal de las Casas). The setting is beautiful in the jungle/forest and the grounds are meticulously cared for. The rooms are spacious and comfortable (although the beds were typical Mexican...

 Report
Helpful?
Thank Sandinmytoes60
Sweden
Reviewed 16 March 2017

This hotel or resort is situated very near archeological site of Palenque, on the road connecting modern town of Palenque and excavations. The resort is built on the natural terrain, one-floor bungalows are placed on a distance from each other, connected by walking paths, to reach some buildings you need to go upwards / climb some stairs through hotel area....

 Report
Helpful?
1Thank Superkatt
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. we will work in our employees training to improve language skills Have a...

Albury, Australia
Reviewed 15 March 2017

On the edge of the jungle - howler monkeys could be heard overnight. Lovely pool area which was just lovely. Really nice room - spacious and all mod-cons. Good service including the pool area and nice touch was breakfast box we took with us on second morning when we had to depart really early. Breakfast was good. Definitely recommend.

 Report
Helpful?
Thank PamAlbury
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. Have a wonderful day.

Northamptonshire, United Kingdom
Reviewed 4 March 2017 via mobile

Stayed at this hotel on Secrets of the Maya tour. Room fairly comfortable. Buffet evening meal poor choice of meat and fish available. Very difficult to get served with a drink. Breakfast poor. Cereals all sugary. Handling of food by server making the omelettes. Poor internet only in reception.

 Report
Helpful?
Thank midengland2016
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take immediately attention about your comments to improve all the opportunities...

New York City, New York
Reviewed 20 February 2017

The Mayan ruins at Palenque are considered the #2 most-important site after Tikal in Guatemala. But only 1%-5% of the buildings have been reclaimed from the jungle. Unless you can find a flight in and out of Palenque's modest airport, it's at least 2 hours drive from most anyplace else. And frankly, not worth the effort. But the hotel was...

 Report
Helpful?
Thank BillCross214
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take immediately attention about your comments to improve all the opportunities...

Washington, D.C.
Reviewed 18 February 2017

The area around Palenque is booming with new infrastructure popping up in the middle of the jungle. This modern hotel right on the road outside the Archaeological Zone is lovely to come back to after a visit to the amazing ruins. The grounds are lovely and the large infinity pool is just beautiful. There are lots of lounge chairs and...

 Report
Helpful?
Thank lifeisforlearning
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take immediately attention about your comments to improve all the opportunities...

Tel Aviv, Israel
Reviewed 14 February 2017

Hotel within a garden with a very small lake around which the rooms are. No Internet in the rooms - only in the lobby. (Except for 181-186 rooms close to the lobby). Air conditioning is good. Large rooms. A little light in the room. Beautiful view of the lake from near the room. Breakfast mediocre

 Report
Helpful?
Thank YZyz48
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take immediately attention about your comments to improve all the opportunities...

Reviewed 5 January 2017

This is a nice hotel relatively near to the bus station (down a long lonely road so you really do need to get a taxi though) with beautifully manicured grounds, two big pools and well spread out rooms. It didn't have much character though really and although the staff were professional and helpful they weren't particularly friendly or engaging. There...

 Report
Helpful?
Thank Kata V
Reviewed 31 December 2016

We had a hard time finding a last minute place in Palenque and we ended up here. It was a great relief. The place was clean and comfortable. The staff was very friendly. The restaurant food was good, but the service was slow and they didn't have small change. The WiFi is only available in the lobby, which is a...

 Report
Helpful?
Thank Xhico S
UK
Reviewed 30 October 2016

Stayed on Sagas secrets of the Maya tour. Room average, no view reasonably comfortable. Good pool, struggled for attention st the pool bar. Overall poor service and very poor food over two dinners and breakfasts. Hotel seems past its best and in need of an update and some customer service. Well placed for Palenque but little else to recommend it.

 Report
Helpful?
Thank JDC59
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take immediately attention about your comments to improve all the opportunities...

375 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (352)
Viewed
Dining (25)
Viewed
Pool/Beach Area (38)
Viewed
Room/Suite (51)
Viewed
Hotel & Grounds (88)
Viewed
Family/Play Areas (16)
Viewed
Bathroom (15)
Viewed
View from Room (8)
Viewed
Other (111)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Pool/Beach Area (11)
Viewed
Hotel & Grounds (2)
Viewed
Dining (2)
Viewed
Room/Suite (2)
Viewed
Other (6)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Palenque hotels
0.6 km away
Chan-Kah Resort Village
Chan-Kah Resort Village
#6 of 34 in Palenque
584 reviews
3.4 km away
Hotel Chablis Palenque
Hotel Chablis Palenque
#2 of 34 in Palenque
588 reviews
4.9 km away
Hotel Mision Palenque
Hotel Mision Palenque
#3 of 34 in Palenque
494 reviews
Show Prices
Show Prices
Show Prices
3.2 km away
Hotel Maya Tulipanes Palenque
3.1 km away
Hotel Ciudad Real Palenque
0.2 km away
Hotel La Aldea del Halach Huinic
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The design of Villa Mercedes Palenque reflects the Tropical Jungle in its architectural concept and is faithful to the tropical forest style, modern thatched roofs bungalows surrounded by exuberant nature, lovely gardens with exotic flowers, stone paths, two large swimming pools with sun deck, Mayan traditional Spa & Temazcal and many more facilities make this resort a unique space to enjoy and rest in the middle of the jungle.The gastronomy at the splendid VM PALENQUE is offered at “LA FORESTA RESTAURANT”, which is based on culinary excellence offering an international menus, sumptuous buffets and regional specialties.The hotel features a spacious meeting and banquets room, with capacities ranging from 10 to 350 persons, our Salon Bella Vista, garden or swimming pools decks are the ideal place for all kinds of events.The Hotel has the best facilities of the destination, secure car park, air-conditioning in all rooms, a splendid Lobby Bar, room service, laundry, safety deposit boxes. For those who enjoy visiting some of our countless natural beauties or archaeological sites please contact our concierge located in the Lobby.Our guests are invited to experience the traditional Mayan Temazcal and a variety of treatments and massages at the SPA with oils and traditional herbs. Located just 5 minutes from the impressive archaeological site of Palenque, the Hotel VILLA MERCEDES PALENQUE is the best option for lodging and services in town. ... more   less 

Additional Information about Hotel Villa Mercedes Palenque

Address: Carretera Palenque - Ruinas Km 2.9, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: RM272 - RM350 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Orbitz, Travelocity, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Hotel Villa Mercedes Palenque reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Mercedes Palenque
Hotel Style:
#4 Romantic Hotel in Palenque
#5 Spa Hotel in Palenque
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Villa Mercedes Palenque staff and other travellers.
2 questions
Ask a question
Calgary, Canada
7 months ago
NYC

See all questions (2)

Questions? Get answers from Hotel Villa Mercedes Palenque staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like to stay in a room in the 140's. Close to the pool and no stairs”
Sandinmytoes60, 14 May 2017 | Read review
“All the rooms locations seemed fine, but stay away from the road.”
BillCross214, 20 Feb 2017 | Read review
“If loud music will disturb you (only until 9 pm), ask for a room away from the pool.”
lifeisforlearning, 17 Feb 2017 | Read review
“Rooms 181-186 may have WiFi reception from the Lobby.”
YZyz48, 14 Feb 2017 | Read review
“Stay away from the rooms near the swiming pool”
RobertoS836, 28 Jul 2016 | Read review
5 of 5
Booking.com
US$57* /night
View Deal
CancelonUS$63
TripAdvisorUS$57
HotelQuicklyUS$60
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates