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Holiday Inn Express Trincity Trinidad Airport

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Holiday Inn Express Trincity Trinidad Airport
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279 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Vancouver, Canada
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 days ago NEW via mobile

We stayed here overnight during a layover on our way to the Caribbean. We arrived very late and the shuttle was no longer running so we had to pay $30 US for a 7 minute taxi ride. No big deal but a bit annoying. The desk staff that checked us in was very friendly and the process was quick. Our... More 

Helpful?
Thank kmmurray
Cherry Anne J, Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear KMMurray, Thank you for taking the time to share with us your feedback. I truly apologize that our accommodation, though clean was not up to your standards and your expectations were not met. Our Management Team at the Holiday Inn Express, Trincity value all our guests r comments, as our aim is to ensure that you are completely satisfied... More 

Tarpon Springs, Florida
Level Contributor
188 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 1 week ago

On a previous visit we stayed in the city which was expensive and required a very early departure to catch our flight. This time we chose the Holiday Inn Express to avoid the heavy traffic by using their free airport shuttle. We were surprised when the same shuttle would take us to the nearby TrinCity mall. We were able to... More 

Helpful?
Thank Tony L
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Tony L, Thank you for the positive feedback of our Hotel. We are pleased to know that our convenient location near to the Airport and Trincity Mall made a difference in your choice of Hotel, and that you were able to relax after your Caribbean trip We would indeed be delighted to have you choose us as your preferred... More 

Pleasanton, California
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 1 week ago

Friendly staff and close to airport. HIE Trincity offers a free shuttle to/from airport that picks up at airport every hour on the hour (or thereabouts), just wait outside arrivals. The HIE van is clearly marked. Shuttle to the airport starts at 4 am and runs every 1/2 hour- be outside waiting about 5 mins beforehand. This HIE offers the... More 

Helpful?
Thank Maris B
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Valued Guest, Thank you for the excellent 5 Star review. We are extremely happy you enjoyed your stay with us and our staff hospitality too! It's something our staff takes great pride in, so we value your feedback. We would also look into the room door as a matter of urgency. Thank you again for sharing, we look forward... More 

miami
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago via mobile

We arrived late at night, after midnight and we're not able to enter into the lobby through the front door. The man on the front desk kept pointing to the another door that let us in through the breakfast room.My room for some unknown reason was for a handicapped person, complete with with a seat in the shower and handrails... More 

Helpful?
Thank gineer
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Valued Guest, Thank you for your review. We regret to learn that your recent stay did not meet your expectations. We also apologize that your room selection was not to your liking, but would like to reassure you that we have since re-organised the flow of the breakfast buffet that addressed the concerns raised. We highly value views, opinions... More 

Travellers are raving about these Trincity hotels

Costa Rica
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago

The rooms at this hotel are big and comfy. Beds are very comfortable as well. The breakfast is well thought and the dinning area is nice. This hotel is located close to the airport and a big mall so that could be convenient as a transition hotel when in Tobago.

Helpful?
Thank Pablo-finco
La Mirada, California
Level Contributor
69 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 October 2016

We had to stay in Trincity, Trinidad two times for layovers. Our travel agent booked this Holiday Inn Express since it was very close to the airport. The rooms are old and dated. The staff was very pleasant. They served a continental breakfast from 6:00 a.m. until 10:30 a.m. which was a big help since our flight out was early... More 

Helpful?
Thank sleepowers
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Valued Guest, Thank you for staying. We appreciate your comments regarding our services. We do hope that you would again choose to use the convenience of our Hotel should your travel bring you back to Trinidad. Sincerely, CA James General Manager More 

Maryland
Level Contributor
3 reviews
Reviewed 13 October 2016

Our stay was for pleasure/vacation between Port of Spain and Arima for an extended period of time, two weeks. The front desk staff was helpful when information was requested. As long as a note was left for daily service, we got enough face clothes, hand towels, and bath mats. The bed was comfortable, the room temperature was comfortable, and the... More 

Helpful?
Thank Ter P
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Ter P, Thank you for taking the time to document your experience of your stay. Thank you fr the wonderful comments about our rooms and amenities, and your experience with the Front Desk staff. We do apologise that we did not meet your total satisfaction in the areas identified such as breakfast and the quality of the pool. We... More 

UK
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2016

I booked this hotel because it was so near to the airport and the free shuttle for us to leave for an early flight. My husband called to inform the hotel that I just left Tobago with my two 5 year old daughters for the shuttle. I arrived in Trinidad and had to call for the shuttle twice and we... More 

Helpful?
Thank l0ve2travel15
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Guest, Thank you for taking the time to detail your experience with us. We understand that you experienced some inconvenience during your stay, in particular, the wait for the shuttle and the lack of restaurant facility to which we sincerely apologise. I am happy though, that your experience the following morning was much better. It would indeed be our... More 

2 reviews
Reviewed 30 September 2016 via mobile

Lovely decor and ambience. Had a late booking and check in but the front desk staff was quick, efficient and professional. We had a standard room which was clean and felt very cozy. Standard room amenities - tv (with English cable channels), AC, desk, internet/wifi, bible, national directory (if you want takeout or anything else), coffee machine and ice bucket.... More 

Helpful?
Thank Fa M
IHGService, Guest Relations Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Fa M, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the level of service rendered by our hotel staff members including your dining experience where a variety of breakfast options were served during your stay, it is regrettable that the bathroom fixtures and layout,... More 

Georgetown, Guyana
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 September 2016 via mobile

I just spent one night in transit at the hotel. Time started after the kitchen was closed and left before breakfast the next day - so tough to comment on food. However, the 2 staff members I met (front desk and shuttle driver) were both very pleasant. When I tried to get a taxi to roam around a bit the... More 

Helpful?
Thank KammiC
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear KammiC, Thank you for posting your review of your stay. We are happy that we were able to make your stay enjoyable, although it was short one. Do join us again on your next stay to Trinidad where our team would be happy to have you. Regards, CA James General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Trincity, Trinidad. We are pleased to offer you a 100% non-smoking Hotel.This attractive, recently built hotel is conveniently located 3 minutes from the Piarco International Airport, just 30 minutes from the capital city Port of Spain. We offer a complimentary shuttle service which runs from 4.00 a.m. to 12 midnight. Situated within a growing urban development with an 18 hole PGA Championship Golf Course, Premier Shopping Mall and Multiplex Cinema, this property features 82 beautifully appointed guest rooms and suites and is ideal for business or pleasure. The hotel offers a complimentary Express Start breakfast along with the most up to date amenities and facilities including an outdoor swimming pool, facility, fitness center, business center and free high speed Internet access throughout the hotel! Stay Smart at the Holiday Inn Express Hotel & Suites Trincity, Trinidad and experience this new hotel with exceptional views and outstanding service and amenities. ... more   less 

Additional Information about Holiday Inn Express Trincity Trinidad Airport

Address: No. 1 Exposition Drive, Trincity, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Trincity
Price Range: RM657 - RM791 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Trincity Trinidad Airport 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Trincity Trinidad Airport Hotel Trincity
Holiday Inn Trincity
Holiday Inn Port Of Spain
Port Of Spain Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Trincity Trinidad Airport staff and other travellers.
5 questions
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Chile

When, I arrived at the hotel, there was a long line at the check in desk, Finally when I reached to the counter and spoke with Natalie, Guest Service Attendant who told me my room was not ready, I accepted her response and she told me wait in the lobby and she would call me when my room is cleaned. I waited for 4 hours, I finally went to the counter and spoke another associate Wayne, who was extremely friendly, provided me with a room and he said this room was always available, I believe I was being discriminated by Natalie which is an offense. and is not accepted by the IHG Brand please take action on her. She also scorned me by the way she looked at me.

The room condition was missing Holiday Inn Express, amenities such as shampoo, in-room safe, ironing board and iron , conditioner, robe and alarm clock. The Telephone in the room was very ancient and was not working effectively. The air condition was the worst experience, it made a lot of noise during the night and day when I turn it on, many guests were complaining about their air condition as it was not only mine making that noise, they should replace the air conditions in all rooms please. The carpet in my room had a musty scent, when I raise up the carpet, I saw moving insects on my last day before check out, this hotel needs to change it's carpet in the halls and rooms. The sheet in the room had an awful scent and the pillows were uncomfortable, it was really hard. The bathroom had black dirt in it and needed to be clean and it has a old shower and the handle was not working good either.

Around 9 P.M, I went to use the washroom in my hotel's room and saw a female housekeeper, in my toilet , while I had a '' DO NOT DISTURB SIGN'' on the door knob which she failed to respect and honor . Her response was, I am just cleaning the room and washroom. I asked her how come she had access to my room because the door was LOCKED, She was quite disturbing. Her response was I am just doing my job. The next morning, I went checking in my wallet for my money and notice money is missing and the female housekeeper was the only person besides me had access to my room.

She stole $100 dollars from me, I am asking for her to return my money please, i did make an official complain to the front desk, who made note of it, but when i was checking out, i asked for an update, but they told me the manager was not there.

The breakfast, was limitless, there was not a variety, the hotel has a poor breakfast menu which needs to be revised internally and externally, on some days, I had to purchase breakfast outside of the hotel although it suppose to be free as an amenity by the Holiday Inn Express Brand, this was very inconvenience to me as a guest, the chairs and table are very old in the restaurant and needs to be upgraded, and the air condition unit in the Breakfast Restaurant was not working well at all. It was extremely hot. The breakfast is the same thing all day, needs to change the menu please, I am pleading.

I would like the housekeeper to return my money or let IHG repay me the value of $100 of IHG Points as a form of compensation. Please take action on this employee at the hotel and the hotel for not living up the Holiday Inn Express Brand, the Breakfast Restaurant had no napkins kindly note this.As, an IHG Rewards Member, I feel so disgrace, as I am always being loyal to the brand, I think I am changing the Marriott Rewards if no resolution is met with both parties.

over a year ago
New Orleans, Louisiana
11 months ago

See all questions (5)

Questions? Get answers from Holiday Inn Express Trincity Trinidad Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms are easiest for access to the pool and exercise room.”
 of 5 bubbles TonyL946, 25 Nov 2016 | Read review
“Get a top floor room because is less noisy.”
 of 5 bubbles Pablo-finco, 9 Nov 2016 | Read review
“Be sure to catch the shuttle, as the airport taxis charge $20 to take you to this location.”
 of 5 bubbles sleepowers, 26 Oct 2016 | Read review
“Go somewhere else!”
 of 5 bubbles 284terp, 13 Oct 2016 | Read review
“Dont bother.”
 of 5 bubbles l0ve2travel15, 1 Oct 2016 | Read review
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