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Holiday Inn Express Trincity Trinidad Airport

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Holiday Inn Express Trincity Trinidad Airport
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284 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Las Vegas, Nevada
Reviewed 3 days ago NEWvia mobile

A tired airport hotel. We had hot water and good towels. Bed was comfy. Everything else was just well used as you would expect from an airport hotel. Thinking the management should look at better maintenance to spruce things up a bit...

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Helpful?
Thank TimJMeyer
Kingston, Jamaica
Reviewed 1 week ago

I was booked into the Holiday Inn Express for an overnight in Port of Spain on my way from Jamaica to St. Lucia, and it was a disappointing experience, First of all, I had to wait more than an hour for a shuttle to take me to the hotel. The shuttle is supposed to depart on the hour from the...

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Helpful?
Thank NGeorge
Warren S, Director of Sales at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Hello NGeorge, Thank you for your stay and your honest review. We appreciate the positive and negative feedback and will use it in our drive to consistently improve our service delivery to all of our guests. We do hope that we can have the opportunity to welcome you again and maybe even change your mind about the parts of your...

Caguas, Puerto Rico
Reviewed 4 weeks ago

My recent stay at the Holiday Inn in Trincity happened after several years traveling to Trinidad and staying in other hotels. This used to be my first choice because the close to airport location, but I decided to use other hotels after several bad experiences there. I decided to give this property another chance but what a disappointment. The hotel...

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Helpful?
Thank Hector P
Management response:

Hello Mr. Hector, We are so truly sorry your recent stay with us did not meet your expectations. We have just changed out our mattresses so it seems you would not have gotten to sleep on our brand new mattresses - in fact we are in the midst of some majour changes so we do hope that at some point...

Port of Spain, Trinidad
Reviewed 7 December 2016 via mobile

The hotel is strategically located near the Piarco international airport and perfect for a traveler. The suite was moderately furnished with comfortable bed and clean linen. The bathroom fixtures are very basic, outdated and visibly dirty. The breakfast area was decorated with upside down Christmas tree! Warm breakfast and fruits were offered! The staff were cordial. The elevator was out...

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Helpful?
Thank TAD G
Reviewed 7 December 2016 via mobile

The overall experience is terrible. And it is expensive! Stay away from here! The elevator is not working properly. Hotel looks pretty old , gym is small. The shuttle bus did not show up to pick me up from Trincity! And I have to walk 15 mins in the dark to get back. When I arrived in the hotel at...

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Helpful?
Thank Robert L
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Robert L, Thank you for your recent stay with us. It sounds like we fell short in some areas during your stay. We do appreciate your comments and concerns regarding your stay. We have plans for a upcoming renovation which will update the bathroom as well as the hotel which we hope you would give us another opportunity to...

Vancouver, Canada
Reviewed 26 November 2016 via mobile

We stayed here overnight during a layover on our way to the Caribbean. We arrived very late and the shuttle was no longer running so we had to pay $30 US for a 7 minute taxi ride. No big deal but a bit annoying. The desk staff that checked us in was very friendly and the process was quick. Our...

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Helpful?
Thank kmmurray
Cherry Anne J, Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear KMMurray, Thank you for taking the time to share with us your feedback. I truly apologize that our accommodation, though clean was not up to your standards and your expectations were not met. Our Management Team at the Holiday Inn Express, Trincity value all our guests r comments, as our aim is to ensure that you are completely satisfied...

Tarpon Springs, Florida
Reviewed 25 November 2016

On a previous visit we stayed in the city which was expensive and required a very early departure to catch our flight. This time we chose the Holiday Inn Express to avoid the heavy traffic by using their free airport shuttle. We were surprised when the same shuttle would take us to the nearby TrinCity mall. We were able to...

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Helpful?
Thank Tony L
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Tony L, Thank you for the positive feedback of our Hotel. We are pleased to know that our convenient location near to the Airport and Trincity Mall made a difference in your choice of Hotel, and that you were able to relax after your Caribbean trip We would indeed be delighted to have you choose us as your preferred...

Pleasanton, California
Reviewed 23 November 2016

Friendly staff and close to airport. HIE Trincity offers a free shuttle to/from airport that picks up at airport every hour on the hour (or thereabouts), just wait outside arrivals. The HIE van is clearly marked. Shuttle to the airport starts at 4 am and runs every 1/2 hour- be outside waiting about 5 mins beforehand. This HIE offers the...

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Helpful?
Thank Demaris B
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Valued Guest, Thank you for the excellent 5 Star review. We are extremely happy you enjoyed your stay with us and our staff hospitality too! It's something our staff takes great pride in, so we value your feedback. We would also look into the room door as a matter of urgency. Thank you again for sharing, we look forward...

miami
Reviewed 18 November 2016 via mobile

We arrived late at night, after midnight and we're not able to enter into the lobby through the front door. The man on the front desk kept pointing to the another door that let us in through the breakfast room.My room for some unknown reason was for a handicapped person, complete with with a seat in the shower and handrails...

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Helpful?
Thank gineer
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Valued Guest, Thank you for your review. We regret to learn that your recent stay did not meet your expectations. We also apologize that your room selection was not to your liking, but would like to reassure you that we have since re-organised the flow of the breakfast buffet that addressed the concerns raised. We highly value views, opinions...

Costa Rica
Reviewed 9 November 2016

The rooms at this hotel are big and comfy. Beds are very comfortable as well. The breakfast is well thought and the dinning area is nice. This hotel is located close to the airport and a big mall so that could be convenient as a transition hotel when in Tobago.

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Helpful?
Thank Pablo-finco

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Trincity, Trinidad. We are pleased to offer you a 100% non-smoking Hotel.This attractive, recently built hotel is conveniently located 3 minutes from the Piarco International Airport, just 30 minutes from the capital city Port of Spain. We offer a complimentary shuttle service which runs from 4.00 a.m. to 12 midnight. Situated within a growing urban development with an 18 hole PGA Championship Golf Course, Premier Shopping Mall and Multiplex Cinema, this property features 82 beautifully appointed guest rooms and suites and is ideal for business or pleasure. The hotel offers a complimentary Express Start breakfast along with the most up to date amenities and facilities including an outdoor swimming pool, facility, fitness center, business center and free high speed Internet access throughout the hotel! Stay Smart at the Holiday Inn Express Hotel & Suites Trincity, Trinidad and experience this new hotel with exceptional views and outstanding service and amenities. ... more   less 

Additional Information about Holiday Inn Express Trincity Trinidad Airport

Address: No. 1 Exposition Drive, Trincity, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Trincity
Price Range: RM660 - RM843 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Trincity Trinidad Airport 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Trincity Trinidad Airport Hotel Trincity
Holiday Inn Trincity
Holiday Inn Port Of Spain
Port Of Spain Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Trincity Trinidad Airport staff and other travellers.
5 questions
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Chile

When, I arrived at the hotel, there was a long line at the check in desk, Finally when I reached to the counter and spoke with Natalie, Guest Service Attendant who told me my room was not ready, I accepted her response and she told me wait in the lobby and she would call me when my room is cleaned. I waited for 4 hours, I finally went to the counter and spoke another associate Wayne, who was extremely friendly, provided me with a room and he said this room was always available, I believe I was being discriminated by Natalie which is an offense. and is not accepted by the IHG Brand please take action on her. She also scorned me by the way she looked at me.

The room condition was missing Holiday Inn Express, amenities such as shampoo, in-room safe, ironing board and iron , conditioner, robe and alarm clock. The Telephone in the room was very ancient and was not working effectively. The air condition was the worst experience, it made a lot of noise during the night and day when I turn it on, many guests were complaining about their air condition as it was not only mine making that noise, they should replace the air conditions in all rooms please. The carpet in my room had a musty scent, when I raise up the carpet, I saw moving insects on my last day before check out, this hotel needs to change it's carpet in the halls and rooms. The sheet in the room had an awful scent and the pillows were uncomfortable, it was really hard. The bathroom had black dirt in it and needed to be clean and it has a old shower and the handle was not working good either.

Around 9 P.M, I went to use the washroom in my hotel's room and saw a female housekeeper, in my toilet , while I had a '' DO NOT DISTURB SIGN'' on the door knob which she failed to respect and honor . Her response was, I am just cleaning the room and washroom. I asked her how come she had access to my room because the door was LOCKED, She was quite disturbing. Her response was I am just doing my job. The next morning, I went checking in my wallet for my money and notice money is missing and the female housekeeper was the only person besides me had access to my room.

She stole $100 dollars from me, I am asking for her to return my money please, i did make an official complain to the front desk, who made note of it, but when i was checking out, i asked for an update, but they told me the manager was not there.

The breakfast, was limitless, there was not a variety, the hotel has a poor breakfast menu which needs to be revised internally and externally, on some days, I had to purchase breakfast outside of the hotel although it suppose to be free as an amenity by the Holiday Inn Express Brand, this was very inconvenience to me as a guest, the chairs and table are very old in the restaurant and needs to be upgraded, and the air condition unit in the Breakfast Restaurant was not working well at all. It was extremely hot. The breakfast is the same thing all day, needs to change the menu please, I am pleading.

I would like the housekeeper to return my money or let IHG repay me the value of $100 of IHG Points as a form of compensation. Please take action on this employee at the hotel and the hotel for not living up the Holiday Inn Express Brand, the Breakfast Restaurant had no napkins kindly note this.As, an IHG Rewards Member, I feel so disgrace, as I am always being loyal to the brand, I think I am changing the Marriott Rewards if no resolution is met with both parties.

over a year ago
New Orleans, Louisiana
over a year ago

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Questions? Get answers from Holiday Inn Express Trincity Trinidad Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't accept rooms at the 1st floor. Kitchen smell filtered inside the rooms early in the morning.”
 of 5 bubbles 398hectorp, 19 Dec 2016 | Read review
“First floor rooms are easiest for access to the pool and exercise room.”
 of 5 bubbles TonyL946, 25 Nov 2016 | Read review
“Get a top floor room because is less noisy.”
 of 5 bubbles Pablo-finco, 9 Nov 2016 | Read review
“Be sure to catch the shuttle, as the airport taxis charge $20 to take you to this location.”
 of 5 bubbles sleepowers, 26 Oct 2016 | Read review
“Go somewhere else!”
 of 5 bubbles 284terp, 13 Oct 2016 | Read review
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