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Mount Richmond Hotel

Expedia.comUS$70*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mount Richmond Hotel
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128 Reviews from our TripAdvisor Community

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Showing 122: English reviews
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Brisbane, Australia
Reviewed 2 weeks ago

I recently attended the 2017 World masters games in Auckland and choose to stay further out from the "hub" of the games. Mt Richmond is a 20-30 minutes car drive (depending on traffic) to Auckland or a 15 minute train trip to Auckland central. The room was very clean and the housekeeping and restaurant staff were friendly and helpful. We...

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Helpful?
Thank petalseverywhere
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Dear Guest, thank you for choosing the Mount Ricmond Hotel for your time in Auckland. It was our pleasure to have you stay with us and support you through the Games! We do hope to welcome you back some day

Miami, Florida
Reviewed 2 weeks ago via mobile

The room was clean and the staff Friendly. The restaurant was good. The hotel needs upgrades and the sheets are very thin and old. The location is close to transportation and there is plenty of free parking. There is a pool but I did not use it.

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Helpful?
Thank nelliekellett
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Thank you for choosing to stay with us and taking the time to offer your feedback. We hope to welcome you back again some time

Reviewed 3 weeks ago via mobile

Room very clean, and comfortable bed. Modern decor, staff friendly, breakfast not wonderful. Think some people live there as got quite noisy and found a sausage roll left on my windscreen. People walking around car park in PJs. Apart from that had a great night sleep.

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Helpful?
Thank breeanna43
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

I am happy to hear you enjoyed your stay. We do not have people living here and would encourage any guest to let us know of any noise disturbance so we can take appropriate action to ensure a pleasant stay for all. Thank you for choosing to stay with us and providing your feedback

Horley, United Kingdom
Reviewed 28 March 2017

Hotel staff seemed super friendly and helpful. Receptionist helped us to our rooms and pointed out all the facilities on the way. Rooms were ok, we had been upgraded to a family room for free so this was appreciated. The super king bed was just two singles pushed together with sheets over it. Hotel staff were able to book us...

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Helpful?
Thank Zara C
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hello Zara, Thank you for choosing to stay with us and offering your feedback. I apologise for your experience at breakfast. Your comments highlight significant points of concern that have been addressed. So once again, thank you.

Reviewed 28 March 2017 via mobile

Staff are fantastic. Very helpful and answered all our questions and organised our taxi but good staff cannot carry a hotel. Cannot rate the staff highly enough especially Eric!! Our room was an executive suite but wasn't really more than a studio. Doors were an issue. Bathroom door was a nightmare. It was so hard to open and shut it...

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Helpful?
Thank Julianna V
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hi Julianna. Thank you for staying with us & offering your feedback. Our maintenance man has seen to the issues with the doors in the room. My apologies for this. We hope to welcome you back again sometime.

Sydney, Australia
Reviewed 8 March 2017

Reading previous reviews I was hesitant in booking here and as there were very mixed opinions/experiences. I decided to stay here for business convenience rather than drive into and from city. I think this place is ok for a 1 night stay but certainly would not for anything longer. Rooms are ok in size but horribly noise coming from road...

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Helpful?
1Thank Greg W
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hi Gregg, Thank you for choosing to stay with us. I do apolagise that you had insects get into your room. This is not a regular occurance and anyone that does experience this I would ask to let us know straight away so we can resolve the situation. As we are investing heavily in room renovations and upgrades, I do...

Chester, United Kingdom
Reviewed 2 March 2017

Fantastic reception ,very welcoming.However first issue was no lift working.Hotel is split level.Could have driven around back with cases and reduced carry to one flight.However lady receptionist helped and carried case up 2 flights.she was also very attentive and friendly nothing was too much. Nothing much locally but we did walk down to a crossroad and stumbled upon the cheapest...

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Helpful?
Thank Steve D
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hello Steve, Thank you for taking the time to offer such thorough feedback, this is invaluable to our buisness and ensuring we are meeting our guests needs. I do appollagise for your experience at breakfast, it sounds like you have enterd the restaurant just as a tour group has been through. This can very occassionaly take a few minutes for...

London, United Kingdom
Reviewed 21 February 2017

We found this a disappointing hotel. It's 4* classification must be based on having a pool - alas this was occupied by an outside group during our 1 day stay. Everythingood seems to close down early - breakfast, bar, dinner. Room was small, and there is very little to do in the surrounding area other than visit a shopping mall....

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Helpful?
Thank carefree061
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Thank you for taking the time to offer your feedback. I do wish you had asked us about local area activities, there are numerous restaurants, multiplex cinema, free local pools as well as sporting facilities (for which we have equipment to be borrowed free of charge) and parks all within a 2km radius. There are also excellent transport links, with...

Reviewed 17 February 2017

OK place, the restaurant served good meals, and the setting around the pool was pleasant. Great service from all of the staff who were keen to please. Only one plug in the actual room, place is getting older.

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Helpful?
Thank Aaron C
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hello Aaron, Customer service is always our number one priority so your comment regarding this is music to our ears! The hotel has been going through renovations in stages over the last 18 months since changing managment. The pool area is our most recently completed stage and the restaurant was completed before that. Our next stage is focused on the...

Miami, Florida
Reviewed 25 January 2017 via mobile

The hotel is under new management and they say things will improve. The building is in need of upgrading. The lift was broken so we had to climb two flights of stairs to get to our room. The signage for the in house restaurant is non existent so we ended up going down to the ground floor and going up...

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Helpful?
Thank nelliekellett
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hello Nellie, Thank you for your feedback. We have been investing heavily in renovating the hotel over the past 18 months and this is ongoing. All our rooms and facilities are accessible without using the stairs. You bring up a great point regarding the signage for the restaurant. Now as well as providing the layout map of the hotel on...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
4 Star hotel, recently refurbished, just 10kms from Auckland city centre and 15kms from Airport. 8 conference/function venues & wedding facilities for up to 200 guests. Restaurant & Bar. Swimming pool, Spa & Gymnasium. Broadband internet throughout. Great food, great facilities and friendly staff. ... more   less 

Additional Information about Mount Richmond Hotel

Address: 676 Mount Wellington Highway, Mount Wellington 1062, New Zealand
Region: New Zealand > North Island > Auckland Region > Mount Wellington
Price Range: RM258 - RM722 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mount Richmond Hotel 4*
Number of rooms: 44
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Questions & Answers

Questions? Get answers from Mount Richmond Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't opt into the breakfast.”
zarac522, 27 Mar 2017 | Read review
“Be prepared for road noise.”
26SteveD, 2 Mar 2017 | Read review
“take ear plugs”
, 29 Nov 2016 | Read review
“Executive rooms are not worth the price”
Zailie, 11 Jul 2016 | Read review
“I imagine all rooms were equally unacceptable for noise”
marieh706, 15 Jun 2016 | Read review
5 of 5
Expedia.com
US$70* /night
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PricelineUS$71
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Prices are for 1 room, 2 adults
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