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Hilton Sydney

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#35 of 174 Hotels in Sydney
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Sydney
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4,235 Reviews from our TripAdvisor Community

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Showing 3,978: English reviews
Reviewed 22 March 2015

The hotel service is good, but the rates can get too high. Often you stay one night for about AUD250 but next night it may go up to AUD600-1100 and then it may go down again. This means that you have to check out and look for another hotel if you don't want to pay 700-800 for a tiny room....

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Helpful?
Thank John2019
Kirra A, Guest Relations Manager at Hilton Sydney, responded to this review

Dear John2019, Thank you for your feedback following your previous stay at Hilton Sydney. I am pleased that you like the service provided. It is correct that our rates fluctuate depending on the hotel’s occupancy, my apologies that you were quoted a higher rate for your 7 night stay. I have forwarded your comments to our Business Development department for...

Sydney, Australia
Reviewed 22 March 2015

My wife and I stayed at the Hilton on Saturday 7 March 2015 in Room 2325, right after our wedding that day. We had placed the veil from her wedding dress in the wardrobe, but forgot to pack it when we checked out on the Sunday. It was an Oscar de la Renta veil, and one of those very long...

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7Thank SteveyL
Jessica L, Guest Relations Manager at Hilton Sydney, responded to this review

Dear SteveyL, I was sorry to learn of the events following your stay at the hotel. Nonetheless, thank you for taking the time to share your review. We hope to get the chance to welcome you back to the hotel in the near future. Kind Regards, Jessica

Reviewed 20 March 2015

Service was very poor. The reception had only 2 people and there was a long queue for check in. In the morning the invoice was just slid under the door in a way you were asked to get out. They call in quick checkout. I have not understood why do they need to have it if I did not ask...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nilesh B
Jessica L, Guest Relations Manager at Hilton Sydney, responded to this review

Dear Nilesh B, I was sorry to learn of the disappointment following your stay at the hotel. Nonetheless, thank you for taking the time to share your review. We hope to get the chance to welcome you back to Hilton Sydney in the near future. Kind Regards, Jessica

Newark, Delaware
Reviewed 20 March 2015

Convenient location, great rooms. Across the street from Queen Victoria Building with its train station. Lots of food options in walking distance. If you arrive early, there is an early check in fee. Very helpful staff in locating restaurants and sites to go see

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Helpful?
Thank Ed S
Kirra A, Guest Relations Manager at Hilton Sydney, responded to this review

Dear Ed S, Thank you for the great review, I was happy to read that you enjoyed the rooms and found the staff helpful. The entire team hopes to welcome you back to Hilton Sydney soon. Kind Regards, Kirra

Jersey City
Reviewed 18 March 2015 via mobile

Well located, clean hotel. Had some issues at check in, was told room would be ready early at 2, came back at 3:30 to be told not ready, but could have a lesser room that was available. Told to wait in lobby for 10mins room would be ready, 30 mins later had to go back to desk to chase down...

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Thank jcdoug
Kirra A, Guest Relations Manager at Hilton Sydney, responded to this review

Dear jcdoug, I was sorry to learn of the inconvenience you encountered with your room not being ready at check in , however thank you for taking the time to review your previous stay at Hilton Sydney. I do hope we get the chance to welcome you back to the hotel in the near future. Kind Regards, Kirra

Adelaide, Australia
Reviewed 18 March 2015

My girlfriend and I went to Sydney for the week. We arrived at the hotel on the Thursday the 5th of March. We booked our stay for 2 nights to see what the hotel would be like. It was not our first stay at a Hilton, since we have stayed at many others around the world. First, i tried to...

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3Thank Andres D
Jessica L, Guest Relations Manager at Hilton Sydney, responded to this review

Dear Andres D, I was sorry to learn of the disappointments following your stay at the hotel. Nonetheless, thank you for taking the time to share your review. We hope to get the chance to welcome you back to the hotel in the near future. Kind Regards, Jessica

London, United Kingdom
Reviewed 17 March 2015

Stayed here for a conference for 4 days -- it was a pretty good hotel. The front desk staff was great -- to be fair, I didn't use a number of amenities that were on offer. But the internet in room was circa 1994 dial up.... they need to upgrade the service massively. It dropped out in busy times in...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Dan C
Kirra A, Guest Relations Manager at Hilton Sydney, responded to this review

Dear Dan C, Thank you for your reviewing your experience at Hilton Sydney. I was happy to learn that you found the Front Desk staff great. In regards to the internet thank you for sharing your comments I have passed on your feedback to the management team for review and my apologies for the inconvenience caused during your stay. The...

Melbourne, Australia
Reviewed 17 March 2015

So it's probably fair to say that you can judge the quality of service, comfort, and luxury of a hotel by how they treat their worst guests. Honestly, back in the beginning of March, I was one of them. Now, the worst part didn't happen upon check-in, smooth as ever, $100 incidental on the credit card, pair of room keys,...

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Helpful?
Thank Matthew C
Kirra A, Guest Relations Manager at Hilton Sydney, responded to this review

Dear Mathew C, First of all I am glad to see that you made the most of Soundwave and you had a great weekend. I am happy to read that the service was great and the staff were not distracted by the melted face paint, next time around we would be happy to supply new face paint if required. Thank...

Adelaide, Australia
Reviewed 17 March 2015

We have just checked in to this Hotel. We decided to 'give it a go' as a change from our usual haunts of the Park Hyatt or The Westin. We won't be making the same mistake again ! We requested a room bigger than the standard with access to the Executive Lounge. My wife immediately identified our room as a...

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2Thank Michael K
Kirra A, Guest Relations Manager at Hilton Sydney, responded to this review

Dear Michael K, It was sad to read that you did not enjoy your stay, none the less thank you for taking the time to let us know about your experience at Hilton Sydney. I am terribly sorry to learn of the dissatisfaction with the room size and the cleanliness of the room, your comments have been shared with the...

Brisbane Australia
Reviewed 17 March 2015

This is the first stay at the Hotel since renovations were complete. Room was neat and tidy but very small Signature Restaurant was very expensive but high quality. Breakfast options were limited and no cafe option as is normal in this type of property.

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Thank DavidB_10
Kirra A, Guest Relations Manager at Hilton Sydney, responded to this review

Dear DavidB_10, Thank you for taking the time to review your previous stay at Hilton Sydney, Great to read that you found the food of high quality in Glass. I have noted your comments regarding the breakfast options and your feedback has been shared with our Food and beverage Manager for review. I do hope we have the pleasure of...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
The Sydney Central Business District is abuzz with energy. Power brokers run to and from high rise buildings and after-work drink places, high-end shoppers tour venues like the QVB, and fine diners frequent the many celebrity chef restaurants. For a dose of culture, walk to the NSW Art Gallery, or visit the Sydney Museum. To escape the hustle and bustle, reconnect with nature at the Sydney Botanical Gardens or picnic lunch at High Park. No matter your interest, be sure to check the full calendar of events hosted by the city, from the Sydney Festival in January to October’s Good Food Month at Hyde Park.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 

Additional Information about Hilton Sydney

Address: 488 George St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Price Range: RM871 - RM2,042 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Sydney 5*
Number of rooms: 579
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Orbitz, Priceline, Travelocity, Cheap Tickets, Expedia, Hotels.com, Agoda, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hilton Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Hilton Hotel Sydney
Hotel Style:
#13 Spa Hotel in Sydney
#17 Business Hotel in Sydney
#20 Romantic Hotel in Sydney
#35 Luxury Hotel in Sydney
#36 Family Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Sydney staff and other travellers.
19 questions
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8 months ago

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Questions? Get answers from Hilton Sydney staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a corner room if you can”
colcha, 21 Apr 2017 | Read review
“Get on a high floor with harbor view.”
Spintl, 20 Apr 2017 | Read review
“had a sunny corner suite at the 29th floor.”
danielw105, 10 Apr 2017 | Read review
“high floors are better i think, ask for city view”
DannyToh, 10 Apr 2017 | Read review
“Room was large and had a large size bathroom”
I1854REadrianc, 9 Apr 2017 | Read review
5 of 5