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Shangri-La Hotel Sydney

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#26 of 179 Hotels in Sydney
Certificate of Excellence
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5,657 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Sydney
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Showing 5,230: English reviews
Cramlington, United Kingdom
Level Contributor
161 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 6 days ago NEW via mobile

Great location just up from the Overseas Passenger Terminal at Circular Quay. It is a MUST that you get a Taxi ( which may prove difficult ) as we were advised by two Taxi drivers "it's not worth our trouble " The walk is up a very steep hill and when ladened with luggage is extremely arduous. The Horizon Club... More 

Helpful?
1 Thank EllieDodds
Sydney, Australia
1 review
Reviewed 1 week ago NEW

From the moment we arrived we were wowed by this hotel. The staff were very friednly and helpful on check in and throughout our dtay. Our room on the 29th floor had panoramic views over Darling Harbour and the city. The bed was amazing, the room was sparkling clean and very luxurious. We thoroughly enjoyed our stay and look forward... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank sallyfly2016
Sydney, Australia
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 week ago NEW

We treated ourselves to a spectacular view by upgrading to the premier grand harbour view. I can safely say that the upgrade was worth every cent and the view was truly second to none in Sydney. This is the million dollar view. Room service was delivered on a table with tablecloth and the gentleman knew exactly where to position the... More 

Helpful?
Thank Snoopstah33
Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
Reviewed 1 week ago

What great hotel central to everything very quite the staff were very obliging . We got upgraded to a one bedroom suite on the 24th floor with amazing views to Barrangaroo and Darling Harbour. The bed was so comfy. Would stay there again

Helpful?
Thank bernadette286
Brisbane
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 1 week ago

The hotel speaks for it's self. Fantastic location, stunning views from some rooms, 5 star. I've stayed before so knew what to expect. Unfortunately not all their staff have the knowledge and customer service skills they should. Although the person who check us in was friendly she seemed incapable of handling a the situation of a full hotel and a... More 

Helpful?
2 Thank Canadian_KR
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

This is a very short review because I just got off the phone from booking with Shangri-la - I cannot believe how much attitude I just got from the young lady on the other side of the phone! It absolutely came from nowhere. I wanted to clarify a few things since I am making a booking at no small cost... More 

Helpful?
1 Thank Julia S
Tokyo, Japan
1 review
Reviewed 1 week ago

room is clean and very comfortable to stay. service of front desk is professional. i arrived early in the morning, check in process was very smooth. this is definitely one of the best hotel in Sydney.

Review collected in partnership with shangri-la.com

Helpful?
Thank tokiotraveller
Los Angeles, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

LOCATION: Perfect! So convenient to all the local must-see attractions. Located at The Rocks puts this Shang up in a grand pedestal. Beautiful neighborhood. My room was a gem and well kept daily. LOBBY- none eventful. The two or three doormen seem to be always just chatting away and not really engaged in welcoming the guests. I definitely do not... More 

Helpful?
Thank Bonj69
San Francisco, Calif
Level Contributor
133 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 1 week ago

My experience with the Shangri-la reflects those of a distinct minority of other reviewers who found the facilities and general location of the hotel outstanding, while some of the staff appear indifferent or even rude, as if they expect you to simply be glad you're staying there. And that's too bad. We arrived early but the room we had been... More 

Helpful?
Thank AbeLincoln115
Dallas, Texas
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 week ago

First tip: BOOK EARLY if you want this experience! Like, a year in advance. I started trying in early January and then checked every day until I saw the December dates we wanted become available. During Festive Season, there's a minimum stay requirement and your booking must be paid fully in advance. We booked an Executive Grand Harbour View Suite,... More 

Helpful?
Thank Live2Leave

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Staying in The Rocks

Neighbourhood Profile
The Rocks
The first residents of the Rocks were convicts and sailors from the old nation. As the oldest neighbourhood in the city, the area's cobblestone streets host more than 100 heritage sites and buildings, including the oldest house in Sydney, Camden Cottage, which was built in 1816. Taste a “midi “ or a “schooner” of beer and dine “al fresco” on the waterfront at some of the oldest pubs in Sydney. The weekend markets at the Rocks are where you can find local artists' hand-made souvenirs, organic food and designer jewelry in a relaxed and friendly atmosphere. To enjoy some of the best Australian and international contemporary art, the MCA museum is open every day and select evenings. At the end of a long day of sightseeing, be sure to save energy to dance the night away at the area's many late night entertainment venues.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > The Rocks
Price Range: RM973 - RM2,362 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Sydney 4.5*
Number of rooms: 563
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Shangri-La Hotels and Resorts, Expedia, Orbitz, Booking.com, HotelTravel.com, Priceline, Cheap Tickets, Agoda, Travelocity, Odigeo and Jetsetter so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Hotel Style:
#3 Business Hotel in Sydney
#11 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#17 Family Hotel in Sydney
#26 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Sydney staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Sydney staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites have wonderful views above 20th floor”
 of 5 bubbles LorettaL421, 2 Dec 2016 | Read review
“We stayed in room 1212 which was very quiet and has amazing views of Sydney Harbour.”
  • Luxurious toiletries
  • Complimentary toiletries
  • Great harbour view through the window
  • View through the window
  • Large comfy bed!
  • Beautiful, well equipped bathroom
 of 5 bubbles traceyh35, 29 Nov 2016 | Read review
“Views are great on both sides but the Opera House view is the one most people want so make sure to request it if this is important to you”
 of 5 bubbles westcoastcat, 29 Nov 2016 | Read review
“it is definitely worth getting a harbourside view room”
 of 5 bubbles aussie_meee, 28 Nov 2016 | Read review
“We were on the 16th floor, no need to be any higher.”
 of 5 bubbles Snoopstah33, 27 Nov 2016 | Read review
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