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Astral Tower and Residences at The Star

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#55 of 179 Hotels in Sydney
Certificate of Excellence
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Astral Tower and Residences at The Star
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1,016 Reviews from our TripAdvisor Community

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Showing 983: English reviews
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Marlborough
Reviewed 1 week ago via mobile

We stayed for one night in one of the suites which had not been upgraded. It was very run down and quite dirty. Lots of building work going on so don't expect to lie in. However on a plus side the staff were amazing. We arrived very early and they let us use the leisure club to change Would I...

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Helpful?
Thank 774SallyB
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear 774SallyB, Thank you for reviewing your stay at Astral Tower and Residences at The Star. We were delighted to read your positive comments about our amazing staff and service. As you might be aware we are currently on an exciting journey to transform our hotel, apartment towers and the Astral Hotel Lobby. We understand our works have had an...

Sydney, Australia
Reviewed 1 week ago

We could not get accommodation at the venue of the wedding we attended so we decided to stay at Star City. It was a good choice. Staff are excellent and our free upgrade to a wonderful view of the harbour on a high floor was very much appreciated. Clean, spacious rooms and a large comfy bed. Although our upgrade was...

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Helpful?
Thank Heidi M
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Heidi M, Thank you for taking the time to provide your positive feedback following your stay at Astral Tower and Residences at The Star. We were most pleased to hear that you had a delightful stay with us and to read your positive comments on our suite, staff and spectacular views. We would love to hear from you when...

Reviewed 1 week ago

Although the location of the Star is not my favourite (I like being on the other side of the harbour closer to chinatown), the hotel itself is beautiful, service friendly and pool is perfect for my kids. It is a bit of a hassle getting to the main entrance if you have minors because you have to walk the long...

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Helpful?
Thank uninspiredbea
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear uninspiredbea, Thank you for your wonderful five star rating and taking the time to review your stay at Astral Tower and Residences at The Star. It delighted us to hear that you and your family enjoyed your time at The Star and we were thrilled to read your positive comments on our staff and facilities. We would enjoy hearing...

Canberra
Reviewed 1 week ago

Stayed at Astral Tower hotel as it is on Darling Harbour where we went to see concert at ICC Theatre. Light rail is downstairs. A nice walk to the ICC, Chinese Garden, Powerhouse Museum. The room was lovely with exceptionally comfortable really big bed and good sized bathroom. Being in the casino complex there are plenty of restaurants.

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Helpful?
Thank DullyCanberra
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear DullyCanberra, Thank you for your review of Astral Tower and Residences at The Star. We appreciate the five star rating and were delighted to read your positive comments regarding our lovely rooms, big comfortable bed and location! Please do not hesitate to let us know if you are planning on visiting again, we can be reached on StarAstralAssistantManagers@star.com.au. We...

Reviewed 2 weeks ago via mobile

Great place for entertainment, good location you can walk within minutes to Darling Harbour & all great restaurants! I have stayed here at least 3-4 times a year for a weekend get away! The apartments are spacious and modern! The pool, spa and sauna are great ( seperate sauna for men & women) great city view!

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Helpful?
Thank Xuan T
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Xuan T, Thank you for reviewing your stay at Astral Tower and Residences at The Star. We were thrilled to read your comments on our facilities and are delighted to hear you choose to stay with us for your weekend getaways! We look forward to welcoming you back to Astral Tower and Residences, and would love to hear from...

Reviewed 2 weeks ago via mobile

We stayed for 2 nights in a standard room but it was nowhere near standard! From the reception to the room service the staff have been very kind and helpful. The room that we stayed was just fantastic. Compared to the other 5 star hotels in Sydney this one now is in my top 3. I also didnt expect it...

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Helpful?
Thank Özge Ş
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Ozge S, Thank you for your review of Astral Tower and Residences at The Star and rating us an amazing five stars! We were delighted to hear you enjoyed our newly renovated room and your family enjoyed our pool facilities. We also appreciate your positive comments on our kind and helpful staff and our buffet breakfast in Harvest Restaurant....

Sydney
Reviewed 2 weeks ago

I'm going to preface this by saying that I hate the casino and all it stands for. It is a cesspit of human misery and literally makes my skin crawl. And the entire Star Casino complex is geared around getting people into that casino. No thanks. I had what I think was a standard King room and was super impressed....

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Helpful?
Thank Smillalikestotravel
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Smillalikestotravel, Thank you for taking the time to review your recent stay at Astral Tower and Residences at The Star. We were thrilled to hear that you enjoyed our beautiful new room and had a comfortable stay. We regret that other aspects of your stay did not live up to your expectations and will be forwarding through your feedback...

Stenungsund, Sweden
Reviewed 2 weeks ago via mobile

Excellent service. The staff is very friendly and service minded. This is our first time in Australia. We had been travelling for 30 hours and were exhausted. We were so lucky to be able to excess our rooms early as we could make a very early check in. Thank you! We very much recommend this lovely hotel.

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Helpful?
Thank Cindy S
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Cindy S, Thank you for reviewing Astral Tower and Residences at The Star. We were ecstatic to receive your amazing five star review and delighted to hear your positive feedback relating to our staff and service. We do hope that we may welcome you back in the future. Please do not hesitate to contact us on StarAstralAssistantManagers@star.com.au if you...

Reviewed 2 weeks ago

I stayed in a one bedroom suite at The Star. The room itself was new and the view was great. But when I went into the bedroom I noticed there was no separation of the bathtub and toilet from the bed. This gave a whole new meaning to open plan living. I’ve stayed in a lot of hotels and apartments...

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Helpful?
Thank Bill2222
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Bill2222, Thank you for your review of Astral Tower and Residences at The Star. We appreciate you taking the time to provide us with your feedback. We are concerned that we did not live up to your expectations. We strive to provide high standards in both our service and facilities and apologise if you feel we did not do...

Reviewed 2 weeks ago via mobile

We stayed in the Star suite and it was magnificant. From the doorbell to the marble bathroom, this room was on another level. Breakfast was served in the morning on time, fresh and delicious with the staff also excellent.

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Helpful?
Thank John F
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear John F, Thank you for your wonderful five star review following your stay with us at Astral Tower and Residences at The Star. We were delighted that you enjoyed your stay with us and appreciated your positive comments on our newly refurbished suites and buffet breakfast. Please do not hesitate to let us know if you are planning on...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Casino Hotel Complex situated 1 km across Darling Harbour from the city. ... more   less 

Additional Information about Astral Tower and Residences at The Star

Address: Star City Casino Entertainment 80 Pyrmont St | Pyrmont, Sydney, New South Wales 2009, Australia
Region: Australia > New South Wales > Sydney
Price Range: RM1,045 - RM3,098 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Astral Tower and Residences at The Star 5*
Number of rooms: 476
Reservation Options:
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Also Known As:
Astral Tower And Residences Hotel Sydney
Star City Sydney
Star City Hotel Sydney
City Star Sydney
Hotel Style:
#15 Spa Hotel in Sydney
#35 Family Hotel in Sydney
#51 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Astral Tower and Residences at The Star staff and other travellers.
16 questions
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Questions? Get answers from Astral Tower and Residences at The Star staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a free upgrade to a harbour view on a high floor if available.”
 of 5 bubbles heidim463, 15 Feb 2017 | Read review
“Get higher rooms to get best view of Sydney harbour”
 of 5 bubbles 770seana, 31 Jan 2017 | Read review
“choose high level room to have the view.”
 of 5 bubbles KLhongkong, 22 Jan 2017 | Read review
“If you are overly sensitive to noise wait until the renovations are finished”
 of 5 bubbles 120PeterD120, 18 Dec 2016 | Read review
“Wait until the alterations are finished or ask for one that has been done”
 of 5 bubbles 169alisonw, 13 Dec 2016 | Read review
5 of 5