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Astral Tower and Residences at The Star

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#54 of 179 Hotels in Sydney
Certificate of Excellence
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Astral Tower and Residences at The Star
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1,016 Reviews from our TripAdvisor Community

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There are newer reviews for Astral Tower and Residences at The Star
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Showing 983: English reviews
Auckland, New Zealand
Reviewed 16 June 2015

HUGE room! and HUGER still bed. Could have had a party of 10 visiting and there would still have been room to spare. Excellent value for money location in an exceptionally convenient Sydney location. The Astral Towers is part of the star casino complex, Decor is mid to late 90s and my room could have done with a bit of...

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Helpful?
Thank SandzDK
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear SandzDK, Thank you for your positive review following your stay at Astral Tower and Residences. We are delighted to hear that you enjoyed your overall stay here, in particular our room facilities, the value for money and also our location. Please be assured that we have passed on your comments about improving our current rooms, as you may be...

Sydney, Australia
Reviewed 15 June 2015

Stayed here for 1 night, got a free upgrade to a harbor view. The room and facilities were exceptional. The service when checking in and out was the best I have ever received, couldn’t flaw any of it. The buffet breakfast was exceptional. The only negative is that when going from your room to breakfast in the morning you need...

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Thank theresa_nichols
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear theresa_nichols, Thank you for taking your time to share your feedback with us on Trip Advisor and also for recommending us. We are delighted to read that we were able to offer you a complimentary upgrade to one of our beautiful harbour view rooms during your recent stay. Thank you for your comments on our room facilities, the outstanding...

Sydney, Australia
Reviewed 14 June 2015 via mobile

The staff here have been amazing! The valet gave us amazing service with taking our bags and parking my car. Then when I realised I left my bikini in my car they sent someone to get it and bring it up to my room! AMAZING! Check in was great! Checked in at 2.30pm when checkin starts at 3pm so they...

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Helpful?
Thank Sarah K
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Sarah K, Thank you for your positive TripAdvisor review and for describing us as '6 star customer service'. We are extremely pleased to hear that you enjoyed your overall stay here at Astral Tower and Residences and thank you for commenting on the friendly and efficient service provided by our hotel staff. We always try our best to accommodate...

Brisbane, Australia
Reviewed 14 June 2015

Not much to say about this one. It was OK. Nothing really stood out as being good or bad. Kind of boring really. I wouldn't normally stay at a casino, but I was there for a conference. The bathroom could do with a renovation.

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Thank Andrew M
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Andrew M, Thank you for taking the time to provide us with feedback in regards to your recent stay at Astral Tower & Residences. Please be assured that we have passed on your comments about improving the bathrooms in our rooms, as you may be aware we are currently undergoing a refurbishment of both our hotel and apartment towers....

Sydney
Reviewed 12 June 2015

We decided to stay at the Astral hotel on a whim. We were going to see Jeff Martin at Rock Lilly in the Star so thought why not make a night of it. We arrived at the Star carpark and proceeded to try and locate the entrance for the hotel section, no signs to indicate where the hotel entrance was...

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1Thank Nev64
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Nev64, Thank you for taking the time to post a review on TripAdvisor following your stay with us. We hope that you enjoyed seeing Jeff Martin at Rock Lily whilst you were here. The Star has quite a large carpark which unfortunately can make it difficult to find particular areas in the complex. We are exicted to share with...

Heddon Greta Australia
Reviewed 10 June 2015

Fantastic we were treated really well. The weekend was for our anniversary and the staff looked after us so well upgrading our accommodation and having champagne and strawberries delivered to us, all of it a terrific surprise! Will be telling all our friends how well we were looked after.

Review collected in partnership with Amoma.com
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Thank H6932SZmichaelj
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear H6932Szmichaelj, Thank you for taking the time to post such a fantastic, five-star review on your recent stay at Astral Tower & Residences. Again, we would love to wish you a Happy Anniversary! It is delightful to read that you consider our services to be fantastic and that you were treated really well throughout your stay. Thank you for...

Canberra, Australia
Reviewed 9 June 2015

Everything good .... entertainment, food court, supermarket... all you need close at hand. Pleasant staff ... room comfortable. I did get tangled up in the new way they put the two sheets about the donna (don't like it) and it was a long step down from the bath/ shower to the bathroom floor .... maybe a little awkward for older...

Review collected in partnership with Amoma.com
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Thank 600alenaw
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear 600alenaw, Thank you for posting a positive TripAdvisor review following your recent stay at Astral Tower & Residences. We are delighted to hear that you enjoyed your time here, in particular the location, the room facilities, the variety of outlets within the complex and the friendly service provided by our staff. Thank you for providing feedback on our bed...

Cessnock
Reviewed 5 June 2015

Recently stayed at this hotel for partners birthday as this is where he wanted to stay. This was our fourth stay here and we will be back. We booked through booking.com a standard hotel room as our stay was on a weekend where prices go up and we were at the end of an overseas holiday. We were given an...

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Thank 815funinthesun815
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear 815funinthesun815, Thank you for writing such a five-star review on your recent stay at Astral Tower & Residences. We are extremely glad that you describe us as ‘terrific’ and that you rated as five-star in all areas. We also love to read that you are a return guest and we cannot wait to welcome you back on your fifth...

Croydon, Australia
Reviewed 5 June 2015

The staff are lovely. Thank you for the upgrade to the Junior Suite. I couldn't complain about the rate it was really really cheap. I stayed on the 7th floor. The room was in dire need of a refurbishment. The hallways a very smoky. We enjoyed a lovely dinner at Sokyo restaurant. Valet parking was $ 45.

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Helpful?
Thank Meridee K
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Meridee K, Thank you for taking the time to provide feedback on Astral Tower & Residences. We are delighted that you have noted our staff to be lovely and that you enjoyed the complimentary upgrade to our Junior Suite. We are pleased to announce that Astral Tower & Residences is currently undergoing a total refurbishment of both our hotel...

Reviewed 1 June 2015 via mobile

The hotel lobby looks great but when you get into my room I see a 60 years old style furnished ,bath is dirt about the same age of the furnitures except the TV. Service is average. For me it is not a 5star experience and I Will not stay there again...

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1Thank weihui t
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear weihui t, Thank you for posting a TripAdvisor review following your recent stay with us. We are concerned that we did not live up to your expectations. We strive to provide high standards in both our service and facilities and apologise if you feel we did not do so during your recent stay. We would love to connect with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Casino Hotel Complex situated 1 km across Darling Harbour from the city. ... more   less 

Additional Information about Astral Tower and Residences at The Star

Address: Star City Casino Entertainment 80 Pyrmont St | Pyrmont, Sydney, New South Wales 2009, Australia
Region: Australia > New South Wales > Sydney
Price Range: RM1,044 - RM2,891 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Astral Tower and Residences at The Star 5*
Number of rooms: 476
Reservation Options:
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Also Known As:
Astral Tower And Residences Hotel Sydney
Star City Sydney
Star City Hotel Sydney
City Star Sydney
Hotel Style:
#15 Spa Hotel in Sydney
#35 Family Hotel in Sydney
#50 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Astral Tower and Residences at The Star staff and other travellers.
16 questions
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Questions? Get answers from Astral Tower and Residences at The Star staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a free upgrade to a harbour view on a high floor if available.”
 of 5 bubbles heidim463, 15 Feb 2017 | Read review
“Get higher rooms to get best view of Sydney harbour”
 of 5 bubbles 770seana, 31 Jan 2017 | Read review
“choose high level room to have the view.”
 of 5 bubbles KLhongkong, 22 Jan 2017 | Read review
“If you are overly sensitive to noise wait until the renovations are finished”
 of 5 bubbles 120PeterD120, 18 Dec 2016 | Read review
“Wait until the alterations are finished or ask for one that has been done”
 of 5 bubbles 169alisonw, 13 Dec 2016 | Read review
5 of 5