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Hotel Jen Brisbane

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#33 of 162 Hotels in Brisbane
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Brisbane
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968 Reviews from our TripAdvisor Community

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Showing 946: English reviews
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Tweed Heads, Australia
Reviewed yesterday NEW

I was meeting friends off the Sydney train due in Roma Street at 4 am, and the Jen was the perfect place to spend the (somewhat shortened) night. Parking is convenient, although expensive, and there is fairly easy foot access to the station, where I gather you can also catch the airport train. The room was well laid out and...

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Helpful?
Thank PhineasP
Adelaide
Reviewed 2 days ago NEW

Great location Friendly staff Competitive tariff No minuses with our stay All pluses From checkin to departure ot was easy and no fuss 10 minute walk to Brisbane city centre and 1 minute to Train station

Review collected in partnership with shangri-la.com
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Helpful?
Thank Christine M
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Christine M, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. I look forward to welcoming you back to Hotel Jen Brisbane soon and have a great day. Kind Regards, Zac Hope General Manager

Australia
Reviewed 2 days ago NEW

I emailed Hotel Jen prior to my arrival advising that I was coming from overseas and would arrive in the evening. When I arrived at about 9.15pm there was a short wait as others were checking in. I was given a room on the 16th floor, well actually it was a huge room with kitchen and separate living area, more...

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Helpful?
Thank Avanti_SG
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Avanti_SG, Thank you for positing such a positive review regarding your stay with us. It is a pleasure to hear that your room was clean and comfortable, and you thought our location convenient. I will share your feedback with my team as it will serve as encouragement to continually provide quality services. I hope to welcome you back in...

Kilcoy, Australia
Reviewed 2 days ago NEW

We picked up a one bedroom apartment for $120 a night on Lastminute.com and were blown away by the value for money. Lovely room right near Roma St Station made it a fantastic location for exploring a range of places around Brisbane. Also right next door to the delightful Roma St Parklands meant we could pop out for walk ......

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Helpful?
Thank Ian B
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Ian B, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards,...

Mackay, Australia
Reviewed 5 days ago NEW

Central area for walking around CBD. Great area for train travel. 100m from train station. Beautiful Roma St Parklands at back door. Very comfortable rooms. Helpful staff. Great food and drink areas close by

Review collected in partnership with shangri-la.com
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Helpful?
1Thank wayne_camille
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear wayne_Camille, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. I look forward to welcoming you back to Hotel Jen Brisbane soon and have a great day. Kind Regards, Zac Hope General Manager

Echuca, Australia
Reviewed 6 days ago NEW

Stayed here for a business conference and was very happy with the room as it had a large window overlooking the city. Check in was quick and friendly. The conference was well catered for by the Hotel and food was very nice and plentiful. We ate one night in the restaurant on site and had the calamari salad which was...

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Helpful?
1Thank Ashley M
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Ashley M, Thank you for taking the time to review your stay at Hotel Jen. We are really pleased to read that we lived up to your expectations and do hope your business conference was productive. Looking forward to seeing you again soon. Kind Regards, Zac Hope General Manager

Wollongong, Australia
Reviewed 6 days ago NEWvia mobile

Whilst this hotel is situated at the location of the old Holiday Inn in Brisbane - it's more than just a name change. This hotel has been softly refurbished to give it a fresh feel and it definitely works! The rooms are comfortable and the ammenities are all there - it's what you'd expect from a hotel chain that's related...

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Helpful?
1Thank Broncos4Eva
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Broncos4Eva, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac...

australia
Reviewed 1 week ago

Very convenient,location. Very comfortable mattress/pillows. Clean room even with extra towels. Friendly staff. Parking adjacent to hotel so convenient and easily accessible. Plenty of parking available.

Review collected in partnership with shangri-la.com
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Helpful?
Thank denAustralia
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear denAustralia, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. I look forward to welcoming you back to Hotel Jen Brisbane soon and have a great day. Kind Regards, Zac Hope General Manager

sydney
Reviewed 1 week ago via mobile

The service at this hotel is very unsatisfactory Prior to arriving I asked about security bond I was told 50 on cc or cash. On arrival we were told 50 cc and 100 cash. They agreed to the 50 cash after some discussion which should not have occurred We booked the room for Friday through Groupon which included breakfast and...

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Helpful?
Thank samsonSydney
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear samsonSydney, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all of our guests. Clearly this time we fell short, and for that I am sorry....

Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

Stayed for a night in this hotel and we were really happy with our choice. The hotel has a perfect location if you want to explore Brisbane on foot. Literally in the city center and close to the board walk and plenty of restaurants, pubs and bars. The service was great and the room was big and spacious. Big plus...

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Helpful?
Thank JeLundgren
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear JeLundgren, Thank you for the great review! Our hotel is nicely situated on Roma Street at the Brisbane Transient Centre and only a short walk to Queen Street providing great convenience to places of interest and public transport for many guests. The team and I are ecstatic to know that you liked the Hotel Jen Brisbane and I will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: RM380 - RM724 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#33 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
14 questions
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Lismore, Australia
Cranbourne, Australia
over a year ago
bb11 lancs
1 month ago
2 months ago
Townsville

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Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the corners have better views”
 of 5 bubbles ashleymG9693GJ, 23 Mar 2017 | Read review
“12th floor and up are quiet”
 of 5 bubbles Equitecnoc, 13 Mar 2017 | Read review
“We had an executive suite on floor 13 which had views of the city and river.”
 of 5 bubbles Ryokoka, 25 Feb 2017 | Read review
“Higher room would provide better views”
 of 5 bubbles Zeddog, 24 Feb 2017 | Read review
“Would say 11th floor and above would be ideal. Try the 13,s ie. 1013 etc. Ours was a corner suite with large windows.”
 of 5 bubbles Westerner11, 20 Feb 2017 | Read review
5 of 5