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Hotel Jen Brisbane

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#34 of 161 Hotels in Brisbane
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Brisbane
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940 Reviews from our TripAdvisor Community

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Showing 918: English reviews
Reviewed 13 November 2016 via mobile

The hotel was in a good location for a few days visit to Brisbane right by the Roma st. Park and station and not much of a walk in central Brisbane. Hotel staff were friendly and helpful and there was even complementary sparking water near reception!

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Helpful?
Thank Phil M
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Phil M, Thank you for the great review! Our hotel is nicely situated on Roma Street at the Brisbane Transient Centre and only a short walk to Queen Street providing great convenience for many guests to places of interest and public transport. The team and I are ecstatic to know that you liked the Hotel Jen Brisbane. We hope...

U K
Reviewed 13 November 2016 via mobile

So we arrived from the UK Saturday morning into Brisbane airport on time, by the time we got to Hotel Jen it was 09.20. We had already become members of golden circle & knowing we were getting in early it let us have an early check in for $40. We were told that if we waited till 11am there would...

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Helpful?
Thank fatpunkradia
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear fatpunkradia, Thank you for sharing your review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. I look forward to welcoming you back to Hotel Jen Brisbane soon and have a great day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Reviewed 11 November 2016

I recently stayed at the Jen Hotel Value for money and great location The bedroom mirror was dusty and dirty (hand marks) looked like it hadn't been cleaned for some time judging by the dust Quite off putting Perhaps the cleaners need to be informed

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Helpful?
Thank Wendy C
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Wendy C, Thank you for sharing your feedback with us. It gives us the opportunity to continually improve our service standards especially around your feedback of our cleaning standards. I sincerely apologise for this and have already started working with the Housekeeping team to improve the standards. We look forward to welcoming you back soon to Hotel Jen Brisbane....

Lisbon, Portugal
Reviewed 10 November 2016

hi there...this jen hotel is very well located. right in the center city. walking distance to every were. very nice staff.amazing breakfast with a natural juices machine so you can make your own juice.I recommend this hotel to anyone

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Helpful?
Thank Cruz16
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Cruz16, Thank you for the well compliments. Indeed, people are and will always be paramount to the success of any business - we are proud to have a team that propels the brand forward whilst delivering that "Jen" feeling to external guests like yourself. The team have been working on our breakfast offering over the last month and your...

Australia
Reviewed 6 November 2016 via mobile

Love this hotel. The location, the staff, the restaurant. Love also those little things such as providing a little fruit salad for a return visit. Those little things make all the difference sometimes!

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Helpful?
1Thank emski_g
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear emski_g, Thank you for sharing your encouraging review and also your continued support of Hotel Jen Brisbane. I look forward to welcoming you back again and have a great day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Reviewed 6 November 2016 via mobile

Got ripped off. Inefficiency and poor communication caused me to pay $ 125 to park for one night. When i complained i was told it was my fault and they wouldn't do anything about it. They told me i had to ring up and sort it myself. Piss poor service. Wont be back.

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Helpful?
Thank greenback60
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear greeback60, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience with car parking pricing was not that of a positive one. The hotel carpark is operated by a third party operator which we are currently working with to see what we can do to improve...

Bellevue, Washington
Reviewed 5 November 2016

Great stop for two nights. The hotel front desk staff are friendly and accommodating. Our room was large, very clean and had everything we needed. The hotel has some lovely artwork and is very modern. We bought the breakfast buffet (you get a significant discount if you buy it in advance) and our made to order omlets were delicious. The...

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Helpful?
Thank Bliss62
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Bliss62, Thank you for the great review! Our hotel is nicely situated on Roma Street at the Brisbane Transient Centre and only a short walk to Queen Street providing great convenience for many guests to places of interest and public transport. The team and I are ecstatic to know that you liked the Hotel Jen Brisbane and I will...

Saskatoon, Canada
Reviewed 4 November 2016

This hotel is very nice. Our room was well equipped, quiet, clean and comfortable. It is located in the city centre and a short walk to shopping and dining. It is next to the rail yards but you could not hear a thing.

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Helpful?
1Thank nofreedom55
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear nofreedom55, Thank you for the great review! Our hotel is nicely situated on Roma Street at the Brisbane Transient Centre and only a short walk to Queen Street providing great convenience for many guests to places of interest and public transport. Have a fantastic day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Melbourne, Australia
Reviewed 3 November 2016 via mobile

I booked a night here for a business trip, being a Golden Circle member. I arrived early at around 11am but was not able to get my room keycard as the room was not ready yet. I informed the front desk staff that I will be back later after dinner to collect my room key. When I returned to the...

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Helpful?
Thank carolngoi
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear carolngoi, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all our guests, clearly this time we fell short, and for that I am sorry. Please...

Cairns, Australia
Reviewed 2 November 2016

I could not fault the hotel at all. Great location, superb staff, food is excellent. I will always stay at this hotel while in Brisbane . Nest restaurant is great, whether you dine for breakfast, lunch or dinner. The 24 hours room service menu has a wide selection.

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Helpful?
Thank Deborah E
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Deborah E, Thank you for the well compliments. Indeed, people are and will always be paramount to the success of any business - we are proud to have a team that propels the brand forward whilst delivering that "Jen" feeling to external guests like yourself. I look forward to welcoming you back for another great stay. See you soon!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: RM397 - RM785 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Orbitz, Hotels.com, Travelocity, Priceline, Cheap Tickets and Agoda so you can book your Hotel Jen Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#33 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
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Lismore, Australia
Cranbourne, Australia
over a year ago
bb11 lancs
5 days ago
1 month ago
Townsville

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Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would say 11th floor and above would be ideal. Try the 13,s ie. 1013 etc. Ours was a corner suite with large windows.”
 of 5 bubbles Westerner11, 20 Feb 2017 | Read review
“The train-station side can be a little noisy but double-glazed windows muffles the train noise significantly.”
 of 5 bubbles J7598UGlindas, 3 Feb 2017 | Read review
“Rooms on the back side can hear the train station.”
 of 5 bubbles coolhawaiidude, 9 Jan 2017 | Read review
“High floor for best view of the city and river”
 of 5 bubbles Deanmcc007, 7 Jan 2017 | Read review
“The walk from the city is a bit unsafe, homeless hang around the park”
 of 5 bubbles 64wendyc, 10 Nov 2016 | Read review
5 of 5