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Hotel Jen Brisbane By Shangri-La

Booking.comUS$81*
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#32 of 157 Hotels in Brisbane
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hotel Jen Brisbane By Shangri-La
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1,006 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Jen Brisbane By Shangri-La
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Showing 981: English reviews
Reviewed 18 February 2017 via mobile

Thoroughly enjoyed my stay here at the Hotel Jen. The staff were welcoming and it was a pleasure to be greeted by them! The restaurant was also lovely :). Rooms were clean and comfortable. I would stay here again!!

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Helpful?
Thank Jo W
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Jo W, Thank you for staying at Hotel Jen and taking the time to review your experience. We are really pleased to have been able to leave a lasting impression on you. Looking forward to welcoming you back in the near future. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Brisbane, Australia
Reviewed 16 February 2017

This hotel's gym is unusable. The AC unit has been broken for a while and the hotel does not mention that on their website, misleading customers. We had to change rooms because of cigarette smoke coming in from the vents. The new room was ok. Insufficient towels, bathroom dated and dirty. Unfriendly female housekeeper who seemed annoyed to change the...

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Helpful?
Thank bubiimarcus
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear bubiimarcus, Thank you for your review and feedback which we take on board. I am sorry that you were not fully satisfied with your experience. I have shared your comments on the housekeeping issues with those responsible so we may learn and improve where require. We have also recently place a new air Conditioning unit in our gym to...

Gold Coast
Reviewed 11 February 2017 via mobile

Stayed here one night in a twin room with two Queen beds. The rooms were very clean and spacious. There was Coffee, tea and complimentary water in the room. Also a bar fridge, safe, iron and ironing board. The hotel is right next door to Roma Street Train Station making it ideal for a quick option for getting to the...

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Helpful?
Thank Debra C
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Debra, Thank you for positing such a positive review regarding your stay with us. It is a pleasure to hear that your room was clean and comfortable, and you thought our location convenient. I will share your feedback with my team as it will serve as encouragement to continually provide quality services. I hope to welcome you back in...

Palm Cove, Australia
Reviewed 8 February 2017 via mobile

Staying at the hotel Jen for 3 nights we had high expectations as I have worked for the Shangri-la recently. We were here for a concert but thought we would make a family holiday out of it. We are still currently here but thought I'd express my thoughts now. Arriving at 5pm. First impression it was nice and sleek. Whoever...

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Helpful?
Thank smarsh82
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear smarsh82, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all of our guests. Clearly this time we fell short, and for that I am sorry....

Brisbane, Queensland, Australia
Reviewed 7 February 2017

Even though I live in Brisbane, I stayed at this hotel for one night as I had an early flight to catch the next day but I ended up thoroughly impressed with this hotel. The staff were all friendly and helpful and the room itself was great. The hotel is in a great location as its only a short walk...

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Helpful?
Thank Marcus E
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Marcus, Thank you for staying at Hotel Jen and taking the time to review your experience. We are really pleased to have been able to leave a lasting impression on you. Looking forward to welcoming you back in the near future. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Rockhampton, Australia
Reviewed 5 February 2017

The location and facilities are quite good. The breakfast is very expensive for what it is. I was booked in and paid for two nights. After the first night I arrived back to my room to find that I had been checked out and my belongings were bundled into my suitcase and in a storage room. After some time it...

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Helpful?
2Thank Schreckstoff
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Schreckstoff, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all our guest, clearly this time we fell short, and for that I am sorry. Please...

Auckland, New Zealand
Reviewed 4 February 2017 via mobile

I wrote tripadvisor reviews so rarely that I actually had to download this app to write a review. I've never written a negative review But the room service in this hotel threw away my toiletries, and didn't even refill the hotel toiletries- why?! Utterly, utterly bizarre

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Helpful?
Thank nansenwho
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear nansenwho, Thanks for taking the time to let us know about your recent stay with us and the issues regarding your stay. This experience is definitely not in line with our usual standards. We would like to apologise for your disappointing experience and hope that we will have an opportunity to welcome you back and recover your impression of...

Brisbane, Australia
Reviewed 4 February 2017

We were really pleased with our stay. This place is right next door to a major travel hub. Has good WIFI and fitness facilities. I particularly liked the view from the gym room on the penthouse level whilst working out.

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Helpful?
Thank Linda S
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Linda S, Thank you for your informative review of the hotel and surrounding area. We are proud that you recommend us and hope to welcome you back to Hotel Jen very soon. Don’t stay away too long and have a fantastic day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Gold coast
Reviewed 4 February 2017

This was our first stay here, and it certainly wont be the last, we did it on a Groupon deal. It was a fantastic location, Beautiful spacious clean rooms, and the BEST buffet breakfast that I have had. Unbelievable choices, even able to make our own juices which we LOVE having every morning. LOVED it, definitely will be back :)

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Helpful?
Thank hoybrook
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear hoybrook, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac...

Bangkok
Reviewed 3 February 2017 via mobile

The Hotel Jen was the last hotel after 4 weeks Auzzie Touring.... & we were getting tired. Mistakenly we took a Taxi, traffic with cricket was hell and the ride worked out to be very expensive. Actually we should have taken the train, the hotel is right next to the station....as is the Airport Bus drop off. The Check-In was...

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Helpful?
Thank Clive Frederick C
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Clive Frederick C, Thank you for positing such a positive review regarding your stay with us. It is a pleasure to hear that your room was clean and comfortable, and you thought our location convenient. I will share your feedback with my team as it will serve as encouragement to continually provide quality services. I hope to welcome you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane By Shangri-La

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: RM339 - RM858 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane By Shangri-La 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Shangri-La Hotels and Resorts, Hotels.com, Travelocity, Hotwire, Priceline, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Hotel Jen Brisbane By Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#32 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane By Shangri-La staff and other travellers.
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Cranbourne, Australia
over a year ago
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6 days ago
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3 months ago

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Questions? Get answers from Hotel Jen Brisbane By Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are good”
, 22 May 2017 | Read review
“Ask for River side.We ended up facing the railway station but not in room for anything but sleeping”
135graemes, 16 May 2017 | Read review
“Opt for a room overlooking the city.”
443jamesd, 16 May 2017 | Read review
“I can only give advice on room 1506, great view of river, quiet, comfortable”
Mutt43, 1 May 2017 | Read review
“room not facing train station”
lynstewhols, 24 Apr 2017 | Read review
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