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Airport Hacienda Motel

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202 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Adelaide, Australia
Reviewed 1 week ago

A sad looking room! On the plus side the linens were clean, the bed was fine for us, the staff member on duty was very helpful and close to Portside Wharf. It looks as if the staff try their best with what they have.

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Helpful?
Thank GGAdelaide
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi and Thank you for your lovely review and thank you for choosing us for your recent Brisbane stay. It is a pleasure to accommodate you. Safe Travels from the Happy Hacienda Team

Cairns, Australia
Reviewed 1 November 2016 via mobile

Old and dirty, Staff were great but other than that I couldn't say much. On C/I people were having sex loudly echoing through the hallway, the room wasn't the best and very old and Well outdated.. didn't feel comfortable at all

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Helpful?
Thank Wes M
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi Wes, thank you for choosing the Hacienda for your stay overnight in Brisbane. Sorry fellow guests were disturbing for you. We are soon to be renovated so enjoy our great deals in the mean time:) Safe and happy travels!

Reviewed 18 October 2016

nice little motel so close to airport and the city have stay there 3 time now and can not fault it rooms are very large and have 2 beds the staff very freindly and the cost is good value for the rooms and location

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Helpful?
Thank Xavier M
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi Xavier, Thank you for your lovely review and it is always a pleasure to accommodate you here. We wish you safe travels and look forward to seeing you again soon. From the Happy Hacienda Team!

Toowoomba, Australia
Reviewed 13 October 2016

After arriving on a late flight, we were booked into this motel for the one night before connecting to the bus transfer service the next day. The reception was 24 hours, but they could have at least raised the cage to check us in. They did however take note of the booking request, and had us on the ground floor,...

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Helpful?
Thank Forecaster255340
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi and Thank you for staying with us at the Hacienda! Our continental buffet breakfast includes toasts/breads, jam spreads, seasonal fruit, yoghurt, tea/coffee, and juices. Check our breakfast packages!! We are onsite 24 hours to personally checkin all our wonderful guests. Safe Travels from the Happy Hacienda Team

Reviewed 8 October 2016 via mobile

Dated and dirty is the general feel here. Check in and out staff were friendly and polite. Efficient service, but the room was not clean, and by the depth of dust visible it hasn't had a proper clean for a long time. Maybe if this was marketed at back packer prices I wouldn't have such high expectations but at $120.00...

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Helpful?
Thank Sharon H
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi Sharon - Thank you so much for staying with us at the Hacienda and Thank you for your comments. We will certainly attend to all your issues and ensure your next stay is enjoyable. We will be renovating the Hacienda 2017!! Safe travels - from the Happy Hacienda Team

Mackay
Reviewed 26 September 2016

For a one night stopover the motel is fine, very friendly and helpful staff. Plenty of parking space. The motel is quite old although clean and with a comfy bed. The dinner was expensive for what I got but they at least did their best for my dietary requirements. One night was quite enough!

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Helpful?
Thank RhondaMackay
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi Rhonda, Thank you for staying with the Hacienda and thank you for sharing your comments. We appreciate how challenging travel can become with special dietary requirements. Happy and safe travels! From the Happy Hacienda Team

Warrnambool, Australia
Reviewed 21 September 2016

Reasonably close to the airport. The Con-x-ion shuttle worked well to and from the airport. The room was clean and basic although quite tired.No lifts so if you have heavy luggage you may need to consider whether you can carry it. The receptionist was friendly and helpful. Walking distance to Portside if you are cruising or seeking a meal.

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Helpful?
Thank David N
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi David and Thank you for choosing the Hacienda for your recent stay and it is great to hear you were able to also enjoy our local attractions here in Hamilton. We wish you safe travels from the Happy Hacienda Team!

Timaru
Reviewed 9 September 2016

A friend need help when her trip took a turn for the worse, the staff organized taxis, went way beyond normal service, all this was organized from New Zealand, they helped at all stages, and ensured her trip left on a highlight, can't speak more highly of the staff and service.

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Helpful?
Thank Robertmnz288
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Thank you so much for your lovely review. And it has been our pleasure. We wish you and your friend all the very best. Kind regards, Kerry & Michael

Rio de Janeiro, RJ
Reviewed 5 September 2016 via mobile

I booked a room when I arrived in Brisbane. Was a bad option. The staff is fine , have lot of spaces for parking but the hotel is old and dirty. It is completely outdated. The bathroom is horrible. The bed is fine but the pillow is hard . Few options at the TV channel. The restaurant close at 20:00...

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Helpful?
Thank jorgeotavio
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Hi Jorge and thank you for staying with us at the Hacienda for your recent Brisbane trip. We have lots of free car parking and free wifi for all guests. We will be enjoying an upgrade soon so great you are able to take advantage of our discounted prices now! Safe travels. From the Happy Hacienda Team

Cusco, Peru
Reviewed 20 August 2016 via mobile

On arrival to my room on the ground floor the window was open and bathroom light on as if someone was already in there. Room nothing like the photos. The whole place appears to need a major make over. Bed: mmm uncomfortable Didn't feel safe in this room Front desk lady: very pleasant and happy to give directions to nearby...

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Helpful?
Thank Tdonno
Airport Haciend... B, General Manager at Airport Hacienda Motel, responded to this review

Good Morning and thank you for choosing the Hacienda for your recent stay. Sorry you were not happy with your accommodation prior to our upcoming renovations. We wish you safe and happy travels! Kind regards, Michael Frost

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Your Brisbane retro-styled motel room awaits your arrival! The Hacienda's friendly team is here to take care of you and your family - comfortable rooms, licensed restaurant, outdoor pool, full sized tennis court and lots of parking available. Free Wifi, Free overnight parking, plus weekly car storage available $30 per week. Close to the airports, across the road from Portside Cruise Terminal and Brisbane River and Eat Street Markets, close to the city and the racecourses. Free Car Storage Package available - stay and store your car while you are away for up to 4 weeks! ... more   less 

Additional Information about Airport Hacienda Motel

Address: 560 Kingsford Smith Dr, Brisbane, Queensland 4007, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: RM371 - RM457 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Airport Hacienda Motel 3.5*
Number of rooms: 42
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Also Known As:
Best Western Airport Hacienda Hotel Brisbane
Best Western Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Airport Hacienda Motel staff and other travellers.
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Questions? Get answers from Airport Hacienda Motel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have heavy luggage, or mobility issues, make sure you ask for a ground floor room, as there are no lifts to the second floor.”
 of 5 bubbles Forecaster255340, 12 Oct 2016 | Read review
“Upstairs have a balcony”
 of 5 bubbles RhondaMackay, 25 Sep 2016 | Read review
“Check out bed”
 of 5 bubbles maureenl712, 24 Jul 2016 | Read review
“Bring ear plugs and get a room as far away from the road as possible”
 of 5 bubbles ross77, 15 Jul 2016 | Read review
“Good for short stays. Close to transport.”
 of 5 bubbles 456leannel, 15 May 2016 | Read review
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