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Quay West Suites Brisbane

Booking.comUS$138*
View Deal
#61 of 157 Hotels in Brisbane
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$165*
US$138*
US$139*
US$139*
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Quay West Suites Brisbane
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540 Reviews from our TripAdvisor Community

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Showing 531: English reviews
Aberdeenshire, United Kingdom
Reviewed 27 November 2014

After spending 2 weeks in Sydney at a 5 star hotel and having absolutely no issues with the hotel, staff or service, staying at the Quay West Suites in Brisbane was terrible. This was part of a holiday for my mums 60th birthday which ended the holiday on a bad note. Everything went down hill as soon as we checked...

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Helpful?
1Thank munchkin040414
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear munchkin040414, We are very sorry that such a memorable holiday was impacted by your experience at Quay West Brisbane. Our team provide thoughtful, attentive service on so many occasions and it is rare that such unusual lapses occur. I understand our Guest Experience Manager and his team worked with you in an effort to address these concerns during your...

bribane
Reviewed 25 November 2014

A wonderful suite hotel with fabulous views over the botanical gardens,ask for a high floor, the decor is a little tired in places, but the extra space makes up for this with a great kitchen and bathroom and large lounge and balcony. The lobby and the breakfast room are very pleasant, staff were lovely, it is a continental breakfast, you...

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Helpful?
1Thank brissiegirl1
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Brissiegirl, It is lovely to hear from a guest who has chosen to 'holiday at home' - we hope it provided a refreshing break for you. We appreciate your comments are are delighted that both service and value were high points for you. Thank you for being a part of the Quay West tradition. Regards Mat - Hotel Manager

Reviewed 17 November 2014

I arrived at Quay West via a secret hotel deal taken that same day and was absolutely delighted with every aspect of my stay. A suite on the 16th floor overlooking the Botanical Gardens, welcoming and friendly service and a beautiful room with stunning views, especially when the thunder storm hit! I ate in the restaurant and really enjoyed the...

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Helpful?
Thank Anthony G
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Anthony, We appreciate your kind words and are delighted that Quay West was a welcome sight each night! Thank you for particularly recognising the unique warmth provided by our service team. We hope to see you again next time you visit Brisbane. Regards Mat - Hotel Manager

Melbourne Australia
Reviewed 16 November 2014

Firstly depending on your reason for stay it can be a fantastic position especially if you're fortunate enough to be staying in a deluxe suite overlooking the city’s Botanical Gardens - and with a river view even better. Getting here from the airport - I would recommend precooking a car as the extra dollars far outweigh the queues; a Maxi...

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Helpful?
1Thank Flyingstars
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Flyingstart, You certainly made the most of your time in Brisbane - what a full schedule of activities! We sincerely appreciate that you have taken the time to provide such a detailed review of your visit and that our team contributed to such a wonderful experience. We agree that our apartments offer some of the best views in Brisbane...

Reviewed 6 November 2014

Great location, ask for a room overlooking the botanical garden. Short walk to CBD, or straight across the park to riverside restaurants, ferries, walking tracks and breakky houses... rooms are great, service is good, pool is nice.... one thing to look out for though... the mini bar is too awesome to resist!! :-) I don't recommend eating there, too many...

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Helpful?
Thank Tim B
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Hi Tim B, Thanks for taking the time to share your review with the online community. We are so pleased you found the rooms comfortable and our new minibar items dangerously tempting! We hope you consider dining with us next time as I can assure you the menu is worth staying in for! Regards Mat - Hotel Manager

Brisbane, Australia
Reviewed 6 November 2014

It was my 23rd year anniversary and we chose to stay at Quay West Suites in Brisbane. We were meant at the door with a smile and the checkin process was fantastic. I asked for some recommendations on places for Dinner and received some very good advice. We were upgraded and the room and service was first rate. Very happy...

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Helpful?
Thank Parky1980
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Parky1980, Thank you for choosing to spend your special occasion at Quay West Brisbane. Our team are always ready to go 'above and beyond' to make every encounter memorable and it is great to know that this extended to recognising your milestone. We hope to see you back for many more anniversaries into the future. Regards Mat - Hotel...

Canberra, Australia
Reviewed 4 November 2014

......I have just returned from my first-ever visit to Brisbane in the company of my Sister & 6 friends,all of us ladies of a Certain Age,with a zest for the good things of life.We booked 2 suites at ''Quay West'' for 4 nights.First impressions-a lovely young lady showed us to our suites on the 21st floor,then the View.!! -below us,the...

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Helpful?
Thank 227evangelia
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear 227evangelia, Greetings from sunny Brisbane! We are delighted you were able to enjoy all that our fantastic city has to offer, it really is a wonderful time of year to explore the sights! Your review is sincerely appreciated and we really hope you will make the trip north again soon to visit us. Thank you for being a part...

Reviewed 4 November 2014

The room and location at Quay West Brisbane was generally very good but overall was way too expensive. Having our bill placed under the bedroom door overnight (and calculated wrongly) before we had even gone to check out didn't impress as didn't the meal in the restaurant. An icecream sundae consisted of 2 small scoops of icecream sprinkled with hundreds...

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Helpful?
Thank jb004
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear jb004, We sincerely appreciate your balanced review of your recent visit - thank you for taking the time to highlight the areas where we can increase our level of guest satisfaction. We do provide express an check-out service to allow guests to review their account prior to departure however I apologise if this was not clear from the invoice...

Rockhampton, Australia
Reviewed 1 November 2014 via mobile

This was our second visit, great hotel close to everything. Our room was very clean. The wine was $25.00 for a very small bottle!! No need to charge that much, Surely if they lowered the price they would sell more and make more in the end! Found that the male staff were very friendly and accommodating. Females were there just...

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Helpful?
Thank emma s
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Emma S, It is always a pleasure to receive feedback from a regular guests - we are delighted that your second stay lived up to the high standards of your first visit also. We look forward to continuing to host you on future visits! Regards Mat - Hotel Manager

Alstonville, Australia
Reviewed 30 October 2014

A Bledisloe Cup weekend with friends up from Sydney. A 2 bedroom apartment with views over the Botanic Gardens and across the river. A clean, spacious living area with generous balconies to maximise views. A four minute walk to the CBD or a stroll through the gardens, it is a great location. Most of all the service was the best...

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Helpful?
Thank Ern S
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Ern S, Whilst our location and apartments are certainly memorable, it is without doubt the warm and accommodating service provided by our team which sets Quay West apart - thank you for also recognising this. Thank you for being a part of the Quay West tradition. Mat - Hotel Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: RM587 - RM1,181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#56 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
7 months ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlook the Botanic Gardens”
digbyass, 26 Apr 2017 | Read review
“Good value with Accor Plus discount”
Rollyone855, 9 Apr 2017 | Read review
“Ask for a room looking over the botanic gardens”
ch2013, 30 Mar 2017 | Read review
“Ask for a river view”
MeganD339, 13 Mar 2017 | Read review
“Pay a little extra and book a River view room.”
KerryM187, 11 Mar 2017 | Read review
5 of 5
Booking.com
US$138* /night
View Deal
Expedia.comUS$139
Hotwire.comUS$139
HotelQuicklyUS$165
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*Disclaimer
Prices are for 1 room, 2 adults
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