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Holiday Inn Cairns Harbourside

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Holiday Inn Cairns Harbourside
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1,246 Reviews from our TripAdvisor Community

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Showing 1,158: English reviews
Brisbane, Australia
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 days ago NEW

Accidentally booked this hotel instead of one in town. Good mistake. The rooms were large and the front desk service was excellent. My only complaint would be the phone reservation service which is from the a central overseas tele service. In future if I book I will do it through a third party online service rather than trying to phone... More 

Helpful?
Thank Linette P
South San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Holiday Inn Cairns is such a shoddy place. Why will they charge you three weeks in advance before service is rendered? I guess Holiday Inn arrogant management does not no know about "reversing" charges. For Holiday Inn arrogant management, who gave have you the authority to "PRE CHARGE" before service is rendered? This is to write home about on Holiday... More 

Helpful?
2 Thank Santosh J
HolidayInnCairnsH, Director of Sales at Holiday Inn Cairns Harbourside, responded to this review

Dear Santosh Warm greetings from Holiday Inn Cairns Harbourside. Thank you for your comments and providing us the opportunity to review your experience with us and we sincerely apologies we have not meet your expectations. Santosh, I am currently investigating into the points and events raised. Once I have a good understanding how this event has unfolded I will be... More 

Northampton, United Kingdom
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 4 days ago NEW

We stayed here for 4 nights as part of an organised tour around Australia. This was a lovely hotel with comfortable beds. Great view if you are in an ocean side room. The swimming pool was good - we were in there on our own one afternoon. Dinner in the restaurant one night was very good and service attentive. Only... More 

Helpful?
1 Thank Valerie C
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Valerie C, Thank you for taking the time to write this review of your recent stay with us. We appreciate all your feedback and I have passed onto the Front Office Manager your shuttle bus experience. This is a complimentary service the hotel offers to allow easy access into town, between 10am and 10pm. We do as many runs... More 

Brisbane, Australia
2 reviews
Reviewed 5 days ago NEW via mobile

The rooms itself were lovely our bed was huge and incredibly comfortable. The room had a great view of the sea as well which was gorgeous. However we had actually been upgraded because the room we booked wasn't available so I do dread to think what wed actually paid $200/night for when I was a bit miffed at having paid... More 

Helpful?
Thank 100bryan
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear 100bryan, Thank you for taking the time to write this review of your recent stay with us. We appreciate your feedback and thank you for your recognition of the team and the services the provide. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

South Yorkshire, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

I enjoyed my stay here. The hotel is located at the far end of the esplanade, so about a 20 min walk to the center and about a 30 min walk to the reef terminal. There is a free shuttle bus from the hotel to the center, but I enjoyed the walk so didn't use it. My room was nice... More 

Helpful?
Thank 29amp16
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear 29amp16, We appreciate your feedback from your recent stay with us. Thank you for all your feedback, it was very insightful. I have passed on the feedback in regards to your balcony to the Maintenance manager for follow up. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Room was just as I had asked for and the staff were very polite in every way. I asked for a room with an ocean view and was not disappointed .I was given a room on the 6th floor of 7 and it was great.All the staff from the cleaning to the front desk were very polite and liked to... More 

Helpful?
1 Thank georgekearney
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear georgekearney, Thank you for taking the time to write this review of your recent stay with us. We appreciate all your feedback especially in regards to our team and the service they provide. I agree our ocean view rooms provide an added extra to your stay, the view of Trinity Bay is second to none. We look forward to... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

Lovely hotel, friendly helpful staff. Really comfortable and quiet. There is a shuttle to downtown. The gentleman on the reception desk was amazing remembering our names and driving us to the harbour side to get our boat to Fitzroy island. Smashing hotel to stay st.

Helpful?
Thank Jenny W
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Jenny W, We appreciate you taking the time to write this review of your recent stay. Thank you for your feedback about our team members, especially the front office team. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Townsville, Australia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW

Great location on the esplanade, close to the Hospital and walking distance to the cafes and restaurants on the esplanade. Undercover parking, vending machines and guest laundry. A great pool with views of the ocean.

Helpful?
Thank Belinda M
HolidayInnCairnsH, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Belinda Thank you for your positive feedback and we are delighted to hear you enjoy our location with the beautiful ocean views. We hope you enjoyed your refreshing swim in our swimming pool. Thank you for booking with us and we look forward to welcoming you back to Cairns in the close future. Kind regards Matt Rippin More 

Mountain View, California
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 days ago NEW

I really enjoyed my stay at the Holiday Inn in Cairns. The stay was courteous and very friendly. The hotel was clean, well kept and ideally located only about 1 mile away from downtime. For those who like to exercise, you can easily exit out of the back of the hotel and walk/run along the beautiful beaches. I look forward... More 

Helpful?
Thank TonyHuynh32
HolidayInnCairnsH, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Tony Thank you for your positive comments about staying at Holiday Inn Cairns Harbourside. We are pleased to hear you enjoyed our serene location at the beautiful Esplanade and we hope you were able to unwind and relax during your stay with us. We look forward to welcoming you back for your upcoming stay in Cairns and thank you... More 

Shanghai Region, China
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago NEW

being from Queensland originally it is always nice to come home for a quick break, the holiday inn no matter where you stay is always reliable, clean and comfortable, this was no different, a wonderful stay

Helpful?
Thank ruthchan2016
HolidayInnCairnsH, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Ruth Warm greetings from Holiday Inn Cairns Harbourside and thank you for your kind visit "back home in Queensland" and for your booking with us. We are delighted you had an enjoyable stay with us and we are looking forward to welcoming you back to your home state in the close future. Kind regards Matt Rippin More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 

Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: RM357 - RM915 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#11 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cairns Harbourside staff and other travellers.
11 questions
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Glenville, North Carolina
over a year ago
2 months ago
Fremont, California

See all questions (11)

Questions? Get answers from Holiday Inn Cairns Harbourside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“At your risk, I will not do”
 of 5 bubbles 864santoshj, 30 Nov 2016 | Read review
“Ocean view room a good choice”
 of 5 bubbles ValerieC228, 29 Nov 2016 | Read review
“Ask for an ocean view”
 of 5 bubbles georgekearney, 27 Nov 2016 | Read review
“East side looks at the sea, great views when the tide is in.”
 of 5 bubbles 504belindam, 27 Nov 2016 | Read review
“Any room is o.k.”
 of 5 bubbles 392sampathn, 26 Nov 2016 | Read review
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