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03/12/2017 04/12/2017
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    Shangri-La Hotel, The Marina, Cairns

    Pierpoint Rd, Cairns, Queensland 4870, Australia
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    03/12/2017 04/12/2017
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    Savings alert: 31% below average rate

    The price you found is 31% lower than this hotel's average rate of US$200/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$139
    US$148
    US$139
    Traveller (1188)
    Room & Suite (529)
    Dining (88)
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    Overview
    • Excellent48%
    • Very good33%
    • Average13%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “horizon club” (276 reviews)
    “club room” (59 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel, The Marina, Cairns
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,636)
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    1 - 5 of 2,357 reviews

    Reviewed 2 days ago

    Room and view was just lovely, hotel and room clean and had a great feeling of space and luxury. Staff efficient and helpful!! Loved it! The only down side was you have to pay extra for parking, but was reasonable enough at $20 for the...More

    Review collected in partnership with shangri-la.com
    Thank debjane12345
    Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

    Dear debjane12345, Thank you very much for your wonderful review. I am glad to hear you had a great Shangri-La stay experience and hope to see you again sometime. Best Regards, Nic

    Reviewed 5 days ago

    Great location , Great Staff, But the hotel is very tide and well over due for a makeover and with three new Hotels been built in Cairns the Shangri La will have to lift its game. Lifts that don't work, Broken pool furniture, Dated rooms,...More

    Review collected in partnership with shangri-la.com
    Thank bobby307
    Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

    Dear bobby307, Thank you very much for taking the time to share your review following your recent stay with us. Customer feedback is very important to us and we have noted your comments for discussion at our next hotel briefing. We hope to welcome you...More

    Reviewed 6 days ago via mobile

    Great location and good breakfast with larger than 'normal' rooms ..... 2 queen size beds + big chairs/sofa and desk. Bathroom a little dated but had a bath + separate shower although the water mixing from the shower was tricky. It took a while for...More

    Thank JG_LGC
    Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

    Dear JG_LGC, Thank you for your comments - both the positives and negatives. Customer feedback is crucial to our business at all levels, your observations have been shared at our morning operations briefing. I am pleased to hear you found the location of the hotel...More

    Reviewed 1 week ago via mobile

    Spent a couple of nights here whilst in Cairns. We've stayed in Shangri-La hotels in Hong Kong, Bangkok & Kuala Lumpur. On each occasion porters immediately appeared to take care of your luggage and you were shown to your room. Not so here which was...More

    Thank Andrew C
    Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

    Dear Andrew C, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's...More

    Reviewed 1 week ago

    We stayed 2 separate nights. One before going out to Bedarra Island and then again on the way back. The first night was a beautiful room, on the Horizon Club level and overlooking the marina. Beautiful room, beautiful view and great experience. The following weekend...More

    Thank TrishnChris
    Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 1 week ago

    Dear TrishnChris, Thank you for taking the time to share you feedback. We're glad to hear that overall you enjoyed your stay. We hope to be given the opportunity to offer you an even better hotel experience on your next stay with us. Best Regards,...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$137 - US$312 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in Cairns
    • #7 Luxury Hotel in Cairns
    • #8 Romantic Hotel in Cairns
    • #11 Family Hotel in Cairns
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 255
    • Reservation Options
    • TripAdvisor is proud to partner with Hotwire, Booking.com, Ctrip TA, Agoda, Expedia, Hotels.com, Orbitz, Priceline, Travelocity and Cancelon so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Cairns Region >
    • Cairns
    • Also Known As
    • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
    Add Photo Photos
    Traveller (1188)
    Room & Suite (529)
    Dining (88)
    Pool & Beach (81)
    Hotel & Grounds (688)
    Bathroom (80)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Srl86
    4 November 2017|
    AnswerShow all 6 answers
    Response from Travelgirl2171 | Reviewed this property |
    Yes they have options for children’s but as with most pools supervision is required
    0
    Votes
    ti0nne
    24 October 2017|
    AnswerShow all 4 answers
    Response from Leisa R | Reviewed this property |
    The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the... More
    1
    Vote
    rowburleigh
    5 June 2017|
    AnswerShow all 8 answers
    Response from Kosaku U | Property representative |
    このたびはシャングリ・ラ ホテル ザ・マリーナ ケアンズをご用命いただき誠にありがとうございます。 お問い合わせいただいたアーリーチェックインに関し、回答申し上げます。 (アーリーチェックイン・確約) ご到着と同時に入室を確約されたい場合は前日からお部屋をご用意する必要があるため、前泊分の宿泊費が加算されます。 早朝チェックイン確約ご希望の際はご予約いただいた旅行代理店にお問い合わせいただくか、シャングリ・ラ... More
    0
    Votes
    Google Translation
    Room Tips
    "Horizon Club Marina View"
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    "Take advantage of suite upgrade if offered"
    Read review
    "Leave the curtains open!"
    Read review
    "marina side is the best but you pay for it"
    Read review
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