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Shangri-La Hotel, The Marina, Cairns

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Traveller (1241)
Room & Suite (621)
Dining (92)
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Overview
  • Excellent46%
  • Very good33%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“horizon club”(289 reviews)
“club room”(62 reviews)
“north restaurant”(31 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,785)
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2,494 results
Traveller rating
1,122
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347
127
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1,122
820
347
127
78
Show reviews that mention
All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reeftour deskan upgradepool area isreef terminalshopping centrebit datedfantastic locationbuffet breakfastcanapesbalconyconcierge
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1 - 5 of 2,494 reviews
Reviewed yesterday via mobile

Beautiful hotel. Definitely worth the money. My husband and I stayed at the Horizon Marina View room with access to the club lounge. The room is light airy and comfortable. Our direct view to the marina was fantastic. Awesome view to wake up every morning...More

Thank rain_2710
Reviewed 2 days ago

Since I was a little girl, I've loved the idea and Shangri-La hotels, even the symbol makes me happy! The Cairns Shangri La is a different type of hotel to the style that is usual for this group. However, we had a very late check...More

Thank sophie s
Reviewed 5 days ago

We have stayed at many Shangri La hotels around the world and never are disappointed. We booked a room with harbour views and lounge access as we usually do. The afternoon canapés were really bad, like frozen spring rolls and spinach puffs you get at...More

Thank Bruce K
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 days ago

Dear Bruce K, Thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that...More

Reviewed 5 days ago via mobile

Really really disappointed!The hotel arranged a room with a huge pillar in the middle of the room without telling us after we triple checked that there was no problem of the room layout or view. We were guaranteed that the room is in the same...More

Thank queenie624
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 days ago

Dear queenie624, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work extremely hard to deliver an exceptional guest experience, and it's...More

Reviewed 1 week ago via mobile

We usually stay at the Hilton when in Cairns but having reached Jade status with Shangri-La and having recently stayed in some of there other properties which are usually REALLY nice, we decided to what we thought would be “spoiling ourselves” by trying the Shangri-La...More

2  Thank sydneyberlin
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 days ago

Dear sydneyberlin, Thank you very much for taking the time to share you feedback following your stay with us. Customer feedback is crucial to our business at all levels and your observations have been shared at a Department Head level. I can confirm that the...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$149 - US$323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$149 - US$323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1241)
Room & Suite (621)
Dining (92)
Pool & Beach (85)
Amenities (13)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Blueenvy
16 May 2018|
AnswerShow all 3 answers
Response from Bogdan T | Reviewed this property |
All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed... More
0
Votes
Blueenvy
16 May 2018|
AnswerShow all 4 answers
Response from Lyndy L | Reviewed this property |
I did not use a laundry there but guarantee there is an ability to get clothes laundered.
0
Votes
jphillsaw
22 December 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Room Tips
"Request Marina view, but close to the pool."
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"Rooms over looking the Marina are great."
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"The Marina View Rooms have a great view but importantly, better water pressure in the bathroom."
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"Marina views are a must"
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