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Shangri-La The Marina, Cairns

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Pierpoint Rd, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (857)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La The Marina, Cairns
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the warmth of our genuine Australian hospitality at the Shangri-LaThe Marina, Cairns. We are the ideal destination for a stop-and-flop holiday while also making a perfect base for exploring the delights of Tropical North Queensland. We sit on Cairns' famous Marlin Marina providing guests with both a direct gateway to the Great Barrier Reef as well as the many tours that venture north to the Daintree Rainforest. Take a refreshing dip in our private swimming pool, gaze across Marlin Marina to the mountains on the far side of Trinity Inlet or linger in our waterside restaurant The Backyard to savour the flavours of the Far North. The hotel boasts 255 contemporary rooms and suites – with all boasting a private balcony or terrace -- as well as three restaurants and bars, a gym, tour desk, secure undercover parking and free wifi. We also put the safety and security of guests first with our Shangri-La Cares promise a commitment to ensuring your wellbeing while in our care.
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Room & Suite (857)857
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Car hire
Paid public parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Park View
Languages Spoken
English, French, Arabic, Chinese and 10 more
Hotel links
Special Offer:Book Direct and Save
3211Reviews55Q+A100Room tips
Traveller rating
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Craig P wrote a review 20 Jun
Meridan Plains, Australia37 contributions21 helpful votes
Hotel a bit out dated appears struggling from COVID room was nice and clean room was over pub down stairs a lot of noise at night until midnight. Buffet breakfast was nice still COVID restrictions in place so staff to serve you which all ok walking distance to shops for dinner and Casino at night.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Carpark under Hotel $20 per night, little bar fridge in room so no mini bar which is good,...
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Rita Marie Y wrote a review 19 Jun
Surfers Paradise, Australia71 contributions66 helpful votes
We have stayed at Shangri-la Cairns previously and enjoyed it so much it is now the only hotel we stay in when visiting Cairns. This time we booked a one bedroom suite which was on the 4th floor with magnificent views of the Marina and the Esplanade; having a balcony off the bedroom and another off the living area. The room furniture was looking tired but the suite is particularly spacious with 2 entrances to the bathroom. Bed is very comfortable as are the pillows. Bathroom amenities are L'occitane - my favourite. This time we enjoyed the Horizon Club which offered breakfast and evening wine/canapes. Excellent selection at all times. All staff are absolutely fantastic. Always friendly and helpful. A particular thank you to Ramlen our housekeeper. Her attention to detail was spot on. We have already booked for next year.
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Date of stay: June 2021
Value
Location
Service
Room Tip: the Suites are large and spacious with great views.
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JuliaAxyz wrote a review 19 Jun
Sydney, Australia132 contributions107 helpful votes
Stayed here recently for 7 nights in a Horizon Club Suite and enjoyed nearly everything about our stay. The suite was spacious with fantastic views of the marina. The location was also excellent with all attractions, restaurants and shops easy to get to from the hotel. The staff were always cheerful and very eager to help. The service and standard of food in the Horizon Club Lounge was also very good. The only downside was the need to queue for food. I know that COVID has caused changes to how Club Lounges operate but other hotels seem to have adapted in ways more to my liking (although I must admit other guests seemed to be very happy to queue). Overall, the Shangri-la hotel is definitely highly recommended.
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Date of stay: May 2021Trip type: Travelled with family
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GC7GC7 wrote a review 18 Jun
Melbourne, Australia3 contributions2 helpful votes
We had a quick one night stay in transit and was blown away by the service of all the staff, from Camille in booking all the way to Tom who handled our entry and exit with professionalism that far exceeded many of the ultra high rated hotels I’ve been to worldwide. Whilst the hotel was great in itself, the service set this experience apart and we truly look forward to returning. Ten points for Tom!
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Date of stay: June 2021Trip type: Travelled with family
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Karen H wrote a review 15 Jun
1 contribution
This hotel was in a perfect location. The facilities were great and every staff member we encountered were friendly and helpful. They definitely made every effort to ensure we had a fantastic time. I would highly recommend staying at the Shangri-La if you are travelling to Cairns.
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: The Marina view is fantastic.
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PRICE RANGE
US$123 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, the marina, cairns hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Shangri-La The Marina, Cairns
Which popular attractions are close to Shangri-La The Marina, Cairns?
Nearby attractions include Cairns Esplanade Lagoon (0.3 km), Esplanade Boardwalk (0.4 km), and Michaelmas Cay (0.4 km).
What are some of the property amenities at Shangri-La The Marina, Cairns?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La The Marina, Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Marina, Cairns?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La The Marina, Cairns?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Shangri-La The Marina, Cairns?
Conveniently located restaurants include Piato, Tha Fish, and Bang and Grind.
Are there opportunities to exercise at Shangri-La The Marina, Cairns?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Shangri-La The Marina, Cairns located near the city centre?
Yes, it is 0.8 km away from the centre of Cairns.
Are any cleaning services offered at Shangri-La The Marina, Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Marina, Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Marina, Cairns?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Portuguese, and Hindi.