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Shangri-La Hotel, The Marina, Cairns

2,714 reviews
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Traveller (1211)
Room & Suite (615)
Dining (88)
Overview
  • Excellent47%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“horizon club”(285 reviews)
“club room”(60 reviews)
“north restaurant”(29 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel, The Marina, Cairns
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,714)Write a Review
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1,090
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337
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1,090
803
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121
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All reviewshorizon clubclub roomnorth restaurantone bedroom suitethe great barrier reefan upgradetour deskreef terminalshopping centrefantastic locationbuffet breakfastcanapesbalconyloungeconciergecorridorsaustralia
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811 - 815 of 2,426 reviews
Reviewed 18 November 2015

I have stayed here several times for business, well located and quite nice but every time they manage to stuff up my booking. Noise from the bars in the complex can be annoying if you are on the north side of the hotel (especially if...More

Thank Pottsy27
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 December 2015

Dear Pottsy27, Thank you for sharing your comments following your stay with us recently. I am concerned to hear that there have been issues with your bookings and would like the opportunity to discuss with you further so we can resolve any future problems. Please...More

Reviewed 17 November 2015 via mobile

We stayed here 1 night, but enjoyed every moment, they were friendly & helpful at reception, & the view from the room was overlooking the harbour along with a helicopter landing pad., I wish we had more days.. Close 2 the casino & if you...More

Thank Saint_girl10
Reviewed 17 November 2015

Stayed at Shangri-La, Cairns, for one night whilst we were exploring far north Queensland. I thought the staff were fantastic, very helpful and friendly. The breakfast views were amazing and the rooms were impeccable. Would definitely stay here again.

Thank Julz C
Reviewed 14 November 2015

We stayed in the " Horizons" section and would recommend it . Rooms are very spacious and spotless . The complimentary facilities - lounge .separate restaurant -are welcoming .The hotel is right on the marina which has a great range of waterfront eating places and...More

Thank BARRY H
Reviewed 14 November 2015 via mobile

If you've stayed at 5 star hotels in other continents you'll be shocked. Location is good but rooms are so tired and dated and barely clean that it's really sad. If this is your one big trip of the year, or of your lifetime, great,...More

3  Thank RJB1234
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$154 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$154 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1211)
Room & Suite (615)
Dining (88)
Pool & Beach (82)
Amenities (13)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
jphillsaw
22 December 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Srl86
4 November 2017|
AnswerShow all 6 answers
Response from Travelgirl2171 | Reviewed this property |
Yes they have options for children’s but as with most pools supervision is required
0
Votes
ti0nne
24 October 2017|
AnswerShow all 4 answers
Response from Leisa R | Reviewed this property |
The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the... More
1
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12345613
Room Tips
"The harbour view rooms have a fabulous outlook."
Read review
"Ask for the sort of room you want ! If you need something, make sure you ask for it. Very obliging staff."
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"Ask for a renovated room"
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"Harbour view or ocean view."
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