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I have stayed here several times for business, well located and quite nice but every time they manage to stuff up my booking. Noise from the bars in the complex can be annoying if you are on the north side of the hotel (especially if...More
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 December 2015
Thank you for sharing your comments following your stay with us recently. I am concerned to hear that there have been issues with your bookings and would like the opportunity to discuss with you further so we can resolve any future problems. Please...More
We stayed here 1 night, but enjoyed every moment, they were friendly & helpful at reception, & the view from the room was overlooking the harbour along with a helicopter landing pad.,
I wish we had more days.. Close 2 the casino & if you...More
Stayed at Shangri-La, Cairns, for one night whilst we were exploring far north Queensland. I thought the staff were fantastic, very helpful and friendly. The breakfast views were amazing and the rooms were impeccable. Would definitely stay here again.
We stayed in the " Horizons" section and would recommend it . Rooms are very spacious and spotless . The complimentary facilities - lounge .separate restaurant -are welcoming .The hotel is right on the marina which has a great range of waterfront eating places and...More
If you've stayed at 5 star hotels in other continents you'll be shocked.
Location is good but rooms are so tired and dated and barely clean that it's really sad.
If this is your one big trip of the year, or of your lifetime, great,...More
The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the... More
The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the afternoon between 5-7pm is afternoon tea with drinks,snakes and finger food tea,coffee and alcohol and soft drnk .the staff are very friendly and help .i loved staying there very much.