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Novotel Cairns Oasis Resort

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2,069 Reviews from our TripAdvisor Community

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Showing 1,845: English reviews
Mareeba, Australia
Reviewed yesterday NEW

I've never been to a place where the pool area looked like a beach, was definitely a must to stay at. Other then the door to the other room wouldn't lock though, but yeh nothing to worry about as no one really opens them.

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Helpful?
Thank yasminm728
Melbourne
Reviewed 2 days ago NEWvia mobile

I travel a lot stay at many places and this is up the top of the list. Pool was great food great I would recommend this place to all. I have stayed at many others more expensive but not worth the extra cost.

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Helpful?
Thank Glenn F
Brisbane, Australia
Reviewed 3 days ago NEW

The Oasis resort is a very nice hotel complex. With the room buildings centred around the pool it gives a enclosed haven feel. I guess this would be even more so enticing to the families that were obviously enjoying the pool. I liked the place. Rooms were large. Staff were helpful getting me on a reef tour for that morning....

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Helpful?
Thank chadsteve1975
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear chadsteve1975 Glad to hear you enjoyed your stay and that the service was friendly and helpful. Apologies with the issues with people stealing your table. This is certainly not a common occurrence, but I will pass onto the Restaurant Manager to ensure this is monitored closely in the future. Hopefully we will see you again soon Kind regards Michael...

Edmonton, Canada
Reviewed 3 days ago NEW

We chose this hotel for its location, and were not disappointed -- everything is easily within walking distance. Groceries/liquor were two blocks away, and there were cafes and restaurants as close as across the street. The hotel itself is a little dated, but well-maintained and clean, with friendly, polite staff. The pool is lovely, with a sandy area that's perfect...

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Thank SWillsey11
Babinda, Australia
Reviewed 6 days ago NEW

We have previously stayed here and also had a function. We find the location to be ideal and central to most areas of Cairns. Once again service from check-in through to all staff we encountered were very professional and friendly, We have found if you treat people with respect they treat you the same and this is the case with...

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1Thank 766grahaml
Reviewed 1 week ago via mobile

We booked only for one night which wasn't cheap so expected more. Staff at the hotel were some of the best I've met in years and couldn't be friendlier and more helpful. But the hotel was poor. The swimming pool is in need of a refurb and I've never seen so much dirt in a pool. Our room was very...

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Helpful?
1Thank James C
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear James C Thank you very much for your kind feedback about our team members and how they all looked after you. That is always the best feedback to hear and I'll be sure to share with the teams. I'm sorry the accommodation was not up to your expectations. Perhaps next time I could recommend booking a pool view room...

Townsville, Australia
Reviewed 1 week ago

This was a return trip to Novotel ,no family this time and it was very restful ,great room overlooking the pool,beautiful gardens,very well maintained,staff very friendly and no request was refused,you can have breakfast delivered to your room but we preferred the restaurant ,the staff here are very friendly and helpful,lots of choices and good coffee,the hotel is very close...

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1Thank zoeTownsville
Cairns, Australia
Reviewed 1 week ago

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1Thank 72ross
Gilroy, California
Reviewed 2 weeks ago via mobile

This hotel is a very nice facility with easy access to the CBD or the waterfront. The staff is friendly and many restaurants are easily accessed. The pool is very nice and a well used family feature. Pool bar staff could be improved but generally adequate. Fruit bats nest in trees adjoining the hotel and a source of interest.

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Helpful?
Thank Fred G
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Fred G, Thank you for your review and as you found out the hotels location is so central that we are ideally placed to explore Cairns from as the restaurant strip, shops and Cairns waterfront is all just a short walk away. We are roling out a guest engagement training programme for all staff and are looking at rotating...

Melbourne, Australia
Reviewed 2 weeks ago

Location is really good,the hotel has a very nice big pool and a pool bar, room was fine but I was in ground floor so no view. Breakfast is good. Staff very friendly, the only negative was that I had to wait a while to check in.

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Helpful?
Thank marianthi79
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear marianthi79 So glad to hear you enjoyed your stay with us. Perhaps next time you stay, request a higher floor room and hopefully we could accommodate that for you. We would love to see you again and give yourself to opportunity enjoy the swim up Aqua Bar and yummy cocktails! Kind regards Michael James Rooms Division Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: RM387 - RM936 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
23 days ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
1 month ago

See all questions (22)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool side is good.”
 of 5 bubbles zoeTownsville, 3 Dec 2016 | Read review
“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, 1 Nov 2016 | Read review
“get a pool view room”
 of 5 bubbles dennybroll, 27 Oct 2016 | Read review
“Stay away find somewhere else”
 of 5 bubbles amandamaree21, 17 Oct 2016 | Read review
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