We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Cairns Oasis Resort

Traveller (636)
Room & Suite (188)
Pool & Beach (94)

About

Location
Cleanliness
Service
Value
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland.
Read more
Property amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
2,651Reviews
712Photos
39Q+A
100Room tips
Traveller rating
  • 550
  • 1,070
  • 640
  • 251
  • 140
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We had a international flight out of Cairns in the morning, so stayed here the night so we didn't have to rush in the morning driving from our town. We stayed in a brand new room on the top floor with the two double beds. I'd read the previous reviews and was a little
Read more
Response from Scott G, General Manager at Novotel Cairns Oasis Resort
Responded 1 week ago
CharlieQLD, Thank you for choosing to stay with us and great to hear you enjoyed your Novotel Cairns Oasis Resort experience. Yes you were in one of our newly refurbished Deluxe room types. Great to hear our team looked after you well. Sorry for the coffee selection we are reviewing the buffet option. We have also recently employed two baristas to make beautiful coffees, so feel free to order at the Moku Bar. We hope you enjoyed your holiday away and to see you again on your next visit to Cairns. Cheers Scott Grant General Manager
Read more
First of all, the resort is currently undergoing renovations - which is to no fault of their own, so we can take that out of the experience altogether, but is something to keep in mind when looking to book a stay at this location. We arrived on January 20th (Sunday) and our
Read more
My partner and I stayed here twice in 2018 and had some fairly poor experiences both times. The second experience was enough for me to reach out to management and vent my frustration. I was surprised to receive a personal phone call from the general manager who apologised
Read more
Response from Scott G, General Manager at Novotel Cairns Oasis Resort
Responded 1 week ago
Jamk07, Thank you for giving us another chance and great to hear we delivered a much better experience. We are looking forward to welcoming you back again soon and our lobby works will be completed mid March and will be a new sparkling lobby, bar and restaurant. Don't hesitate to reach out if I can assist any further. Cheers Scott Grant General Manager
Read more
We were in room 110 grd floor & up the passageway opposite to where the cleaners store room is and of bang went the doors every time the staff used the room then as renovations were happening in the Lobby area the tradies/workmen were yelling out to each other along the passage
Read more
Response from Scott G, General Manager at Novotel Cairns Oasis Resort
Responded 6 days ago
Classyofnhill, Thank you for choosing to stay with us and to take the time to review our hotel. Sorry there were issues with the children at breakfast time, we do ask parents to look after children. On a positive note great to hear Bree, Deb, Glen, Helen and Chef looked after you well. We hope you enjoyed your trip to Tropical North Queensland. Regards, Scott Grant General Manager
Read more
First the good We were supposed to be travelling to Port Douglas but the road was closed so we needed two rooms on no notice at midnight and they were available. The staff were all very helpful. The travel concierge tried to help us out. The reception staff were great. The bar
Read more
Response from Scott G, General Manager at Novotel Cairns Oasis Resort
Responded 3 weeks ago
TorontoRoemer, Thank you for staying with us however sorry to hear your travel plans were disrupted due to road closures. Sorry to hear about the TV issues and they have now been resolved however this is unsatisfactory and have addressed the cause of the issue. Great to hear our team were attentive and the food was good. We hope you enjoyed the remainder of your Tropical North Queensland adventure. Regards, Scott Grant General Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Dirty glasses in room
Novotel Cairns Oasis Resort
Photo provided by managementNovotel Cairns Oasis Resort
Superior Poolview - King
PreviousNext
12345638
About six I think
0 votes
Show all answers
Can’t imagine it will be done for months- massive job. And the building next door (guessing hotel or apartment complex) is not even fully erected yet. Between the two renovations my hubby and I literally could not hear each other speak whilst sitting near the pool.
2 votes
Show all answers
not that I am aware of
0 votes
Show all answers
We used a taxi. Hotel quite close to Airport.
0 votes
Show all answers
You are 1 block (250m) from the Esplanade - fronts the ocean. This is not a swimming area due to crocs and stingers. However just a few 100m on there is a very large waterfront pool/BBQ/boardwalk area which has families, tourists, etc all year round. Beautiful. Swimming beaches where you can walk on a sandy beach and swim in a netted enclosure are dotted along Cairns northern suburbs 10-30mins by car. Trinity beach; Yorkeys knob are lovely - palm cove my favourite. Accomodation available at all three but you would need a hire car if wanting to go to all tourist places.
0 votes
Show all answers
PreviousNext
1234568
"As high as possible away from building work"
"My ground floor room was near the pool gate"
"If you can get a pool room view it is quite nice view of the pool is not to noisey"
"Ask for a room with a pool view!"
"Choose a room with a pool view"
PreviousNext
12345620
PRICE RANGE
US$90 - US$156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cairns oasis hotel cairnsoasis cairnsaccor cairns oasis hotelcairns novoteloasis resort cairnsoasis hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
314
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing