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We stayed in room 119. It was nice clean comfortable room. The location was good because this room is away from trees and hence away from all the bats. We did not have bat noise problem that some of the other reviews mentioned. that bats...More
Response from GMNovotelCairns, Manager at Novotel Cairns Oasis ResortResponded 10 March 2015
Thank you for your great review of our hotel from your recent stay.
The ground floor rooms sure do have a great porch area and I am pleased you enjoyed the serenity this offered.
We hope to see you back in the near...More
Hotel definitely needs a face lift but I really enjoyed my stay. Pool is awesome, staff were very friendly and helpful. Bats were very annoying but if you kept your door closed you couldnt hear them. Location is great, So close to everything!More
2 Thank kazlan
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded 4 March 2015
thank you for your recent review of our hotel on your recent visit. It is pleasing to see that our team made your visit as we do focus our effort onto empowering our team to go that extra mile to surprise our guests....More
I will not stay at this hotel again. Alot of bats just out side the room and could not get to sleep. Cant plug a computer into the tv as they have disabled the menu button. The air con was making nosies. Order room service...More
2 Thank tapet1
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded 2 March 2015
Thank you for your review of your recent stay with us it is only through your honest feedback that I can prioritise where we as a hotel need to work on to improve our service.
The Spectacled Flying Fox colony that roost in...More
On the 27th jan 2015 I did a reverse park under the hotel & hit a air conditioner duct that was very poorly signed,cost of repair $617 .waited 3weeks for Peter Richardson to contact me, I had to ring him,tried to blame staff for not...More
3 Thank Tony B
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded 5 March 2015
Dear Tony B,
firstly i do apologise for not contacting you earlier - i am still in discussion with the Insurance company to see if i can find a solution for you.
I will be in contact with you shortly as i wanted to be...More
This hotel isn't the best place to stay. There was no bell boy to get our luggages inside the hotel , therefore we had to get it all by ourselves.
There is no Wi-Fi in the rooms.
There are 1000s of bats making freakish noises,...More
1 Thank Arjun M
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded 1 March 2015
Dear Arjun M,
Thank you for your comments about your experience within the hotel.
I am sorry that we did not deliver the expectations that you were expectating.
We do spend a considerable amount of time in the development of our staff to go beyong...More
You are 1 block (250m) from the Esplanade - fronts the ocean. This is not a swimming area due to crocs and stingers. However just a few 100m on there is a very large waterfront pool/BBQ/boardwalk area which has families... More
You are 1 block (250m) from the Esplanade - fronts the ocean. This is not a swimming area due to crocs and stingers. However just a few 100m on there is a very large waterfront pool/BBQ/boardwalk area which has families, tourists, etc all year round. Beautiful. Swimming beaches where you can walk on a sandy beach and swim in a netted enclosure are dotted along Cairns northern suburbs 10-30mins by car. Trinity beach; Yorkeys knob are lovely - palm cove my favourite. Accomodation available at all three but you would need a hire car if wanting to go to all tourist places.