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Pullman Cairns International

Booking.comUS$150*
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#5 of 64 Hotels in Cairns
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Pullman Cairns International
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2,014 Reviews from our TripAdvisor Community

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Cairns, Queensland, Australia
Reviewed 6 days ago NEW

The prawns were frozen and then defrosted. No taste whatsoever. The lunch layout was smorgasboard, but not replenished very oftern so ended up with cold food. The waiter service was not good. For what we paid for this lunch I did expect something a little more.

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Helpful?
Thank Margaret W
Derby, England
HOTEL’S FAVOURITE REVIEW
Reviewed 27 February 2017 via mobile

My husband and I travelled here with our 10 month old son. We were travelling from England and so I contacted in advance to request a cot to be available in our room. We arrived late on the Sunday night following a 30 hour flight. The hotel was excellent from the start. We were given our room key and assisted...

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Helpful?
1Thank gillybeany
About Hotel's Favourite Review
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi gillybeany, Thank you for taking the opportunity to review our hotel, I am pleased that you enjoyed your stay with us whilst visiting Cairns. We appreciate your comments and I am delighted that the team were welcoming and courteous through out your stay! Thank you once again for your comments and we look forward to welcoming you back again...

Reviewed 1 week ago

The location of the Pullman was so great. Everywhere we wanted to go was within walking distance. The entrance of the hotel is stunning. The beds were comfortable and the room was very clean. There were a few things I didn't like: 1. our shower in room 1605 was terrible to say the least. The water pressure was poor and...

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Helpful?
Thank Jasmine T
North Sydney, Australia
Reviewed 1 week ago via mobile

Stayed at the Pullman recently and was looking forward to some pampering in the hotels day spa. Try getting an appointment there though! The reception desk is never attended to! I then went on a wild goose chase from tour desk (closed at the time) to reception desk where I was tentatively helped by a receptionist who knew nothing about...

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3Thank JulieD_Sydney
Reviewed 1 week ago via mobile

Friendly and attentive check in. Rooms are light and spacious, only downside was the soft mattress. But that's a personal thing. Breakfast selection has a huge variety of international breakfast choices and it's fresh! This is my first time staying in Cairns and at this Hotel but I will stay again. Fantastic facilities like sauna, gym and pool area. All...

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Helpful?
1Thank Dirk H
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Dirk H Thank you for taking the opportunity to review our hotel, I am delighted that your experience with us was enjoyable and you had the opportunity to dine in our restaurant for breakfast - the selection is fantastic! Thank you once again for your review, and we look forward to welcoming you back again soon. Kind Regards Leissa...

Reviewed 1 week ago via mobile

This is a piece I wrote for my FB mates Pullman Cairns...thought you may take notice. Loved our time with you and it is only minor, but... A quickie observation here guys which I can't seem to let go of... Michellel and I have been on the road now for for 3 1/2 weeks and we have had a ball...what...

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Helpful?
Thank Hubert V. W
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Hubert V. W Thank you for your review, sounds like you had quite the adventure in Europe! We appreciate your feedback and rest assured we can arrange transfers to and from the airport for our guests, through our Tour Desk at the hotel. I have followed up your comments and I can see that your partner made a request...

Sydney, Australia
Reviewed 1 week ago

Fantastic value: booked for two nights with breakfast which was a wonderful buffet with lots of variety. Great lounge area, pretty pool complex, very helpful staff. Would definitely stay again. Great location

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Helpful?
Thank serendipityluck12
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi serendipityluck12 Thank you for your review, we appreciate your feedback and I am delighted that your stay with us was an enjoyable experience! We look forward to welcoming you back again soon. Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager

Gold Coast, Australia
Reviewed 1 week ago

We stayed here for a couple of nights recently. The view across the harbour was awesome. All the staff we dealt with were very efficient and very polite. Complimentary water in our room and our car when we picked it up for a day trip was very appreciated. The hotel room was adequate, the room was large and the supplied...

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Helpful?
1Thank brissycouple
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi brissycouple, Thank you for your review, I am pleased that your stay with us was comfortable and enjoyable, and you found the hotel to be conveniently located. We appreciate your comments on areas needing improvement and I will be sure to pass these over to our management team for follow up. Thank you once again for your comments and...

Reviewed 1 week ago via mobile

This would have to be the worst hotel that I have ever stayed at. The service is appalling. The food is terrible with over cooked scallops and prawns not to mention bland pasta. These meals were served cold on many occasions and there is no service by the pool. DO NOT stay here. A lot of the staff are rude...

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Helpful?
2Thank Efstathia B
Leissa P, General Manager at Pullman Cairns International, responded to this review

Hi Efstathia B Thank you for your review, I am disappointed that your stay with us over the Easter long weekend did not meet expectation, please accept my sincerest apologies. We appreciate feedback from our guests both positive and negative, as this allows us to look at what areas need improvement and address these accordingly. I am disappointed that the...

Reviewed 1 week ago via mobile

Great locations, huge rooms but small and unconfortable bed. Lobby is very nice. Every night there is live music at the lobby bar. It is walking distance to marine terminal, restaurants and shooping area. Good value for money.

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Helpful?
Thank MiaIvanK
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi MiaIvanK, Thank you for taking the time to review our hotel, I am pleased that your stay with us was an enjoyable one for the most part, and we appreciate your comment regarding the bed in your room. We are in the process of replacing our existing beds with new ones, and I will be sure to pass your...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: RM651 - RM1,140 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Hotel Style:
#2 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Cairns International staff and other travellers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only went for lunch so no idea about the rooms.”
margaretw806, 20 Apr 2017 | Read review
“Go to the bar to order your drinks, don't order them from the pool area, took well over half hour to get 2 drinks.”
brissycouple, 16 Apr 2017 | Read review
“Interconnecting rooms are great for families”
Bubsie1981, 15 Apr 2017 | Read review
“we had a room facing the mountains was beautiful Ask the staff they will be able to help in accordance to your needs”
kel152, 10 Apr 2017 | Read review
“13th floor very nice with ocean view”
hkroo, 30 Mar 2017 | Read review
5 of 5
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US$150* /night
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Prices are for 1 room, 2 adults
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