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Rydges Esplanade Resort Cairns

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1,012 Reviews from our TripAdvisor Community

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There are newer reviews for Rydges Esplanade Resort Cairns
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Showing 924: English reviews
Adelaide, Australia
Reviewed 4 weeks ago

We spent a week here and we were on the 11th floor with a mountain view. Great view but the room was very outdated with no exhaust fan in bathroom. The bathroom was so steamy so u had to wipe the mirror. The facilities aren't bad but need somewhere to eat with a band or music so u could dance....

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Helpful?
Thank Clairebear601955
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Clairbear601955, Thank you for your feedback and my apologies that we fell short of your expectations in terms of live music and dance space. I trust that you enjoyed your overall time in Cairns and that you have an opportunity to visit again soon. Kind regards, Andrew Wallis. General Manager.

Reviewed 4 weeks ago

My wife and I stayed at the resort and all we want when we stay is a clean environment and good food. Rydges Esplanade delivered both of these above our expectations. The Fire and Ice restaurant was unbelieveable - the chef was on duty at the buffet to cook my steak to my desire and my wife had the fish...

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Helpful?
Thank Melati88
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Melati88, Thank you for your feedback and personal recommendation following on from your recent stay. The team here will be pleased to read that they made a difference - you are correct in that a smile can go a long way and certainly can influence the overall impression. We hope to have the opportunity to welcome you back in...

Grovedale
Reviewed 5 weeks ago via mobile

Stayed here for 4 nights in ocean view room - 7 th floor . Room was huge but a little dated, comfortable bed and balcony with view of the sea and esplanade. Hotel was a little noisy on the Saturday night (contiki bus was in and grass is greener was on in cairns so lots of young people at hotel)...

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Helpful?
Thank B372VGpaulal
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear B372VGpaulal, Thank you for taking the time to review your recent stay with us, in particular your feedback on one of our team members John, whom I know will be thrilled that he made a difference. We hope to get the opportunity to welcome you back next time you are in Cairns. Kind regards, Andrew Wallis. General Manager.

Reviewed 1 November 2016

It was a great stay. The room was clean and location was good. The guy who gave us a free lift to the clubs was awesome! The staff can be a hit and miss. It is good to greet someone when they arrive and ask how the trip was or just even their day. As a receptionist myself it gives...

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Helpful?
Thank Victoria0192
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Victoria0192, Thank you for your feedback. I will certainly take this opportunity to share your comments with the team so that we may learn from the areas where we have fallen short and improve on the overall guest experience. I trust you enjoyed your time in Cairns and hope to welcome you back in the near future. Kind regards,...

Sydney, Australia
Reviewed 28 October 2016

I had a terrible stay at this hotel. As a travel agent, I know when to expect average quality over opulence, but this property was subpar, at best. Upon check-in, the staff openly talked about how a certain room had been badly trashed. Unfortunate for them, but given the unhygienic nature of the incident, it didn't instil me with excitement...

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Helpful?
Thank travelsam87
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear travelsam87, Thank you for your feedback regarding your recent stay with us. Please be assured that your comments are not typical of the comments we receive and as such I would welcome the opportunity to discuss your experience with us. Please feel free to contact myself directly so that I can ensure we take the necessary steps towards improving...

Mareeba, Australia
Reviewed 28 October 2016

I was happy with the room on the 1st floor as I have small children. I was pleased to learn upon returning to the room that the beds were made up and we were given fresh towels. One thing I had an issue with was that some of the carpet felt damp when walking on it. Perhaps it was coming...

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Helpful?
Thank Rebekah T
andrew W, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Rebekah T, Thank you for your recent review and pleasing to read that you enjoyed your stay with us. We trust that you enjoyed your overall time in Cairns and hope for an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. Hotel Manager.

Reviewed 24 October 2016

Had a quick trip to Cairns and stayed at the Rydges Esplanade for just the one night. Staff were very helpful and polite, the pool area, restaurants and bars were great. The layout of the pool was beautiful, set among tropical palms and the hotel itself is in a great location just a minute walk from the Esplanade. The ocean...

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Helpful?
Thank Marcelle J
andrew W, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Marcelle J, Thank you for your recent review and I am pleased that the facilities, location and the helpfulness of the team all met your expectations. I also appreciate you taking the time to point out the areas of concern - this is certainly an opportunity for us to follow up on these points in an effort to add...

bangalore
Reviewed 23 October 2016

We stayed in this hotel on our recent trip to australia and newzealand.We stayed here for 2 nights as a part of cairns package.Te hotel location itself is good close to sea shore and main city.Front desk is good and so also room service.Rooms are large and well maintaines and clean.We got a nice indian dinnerand overall recommended for stay

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Helpful?
Thank chandra shekar s
andrew W, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear chandra shekar s, Thank you for your positive feedback, pleasing to read that you enjoyed your stay. The hotel is certainly well positioned and makes for an ideal place to base yourself whilst exploring Cairns and the local attractions. We trust you enjoyed your overall time in Cairns and hope to welcome you back in the near future. Kind...

Brisbane, Australia
Reviewed 23 October 2016 via mobile

Being honest I think there are better value places to stay in Cairns based on our visit for two nights and I don't plan on a return visit to this hotel. The good, some staff are great, pleasant and helpful. The pool area is fabulous although it would be helpful to have pool side service. The rooms are comfortable but...

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Helpful?
Thank sharon3001
andrew W, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear sharon3001, Thank you for your feedback following on from your recent stay with us. Please accept my apologies that we fell short of your expectations. I will certainly take this opportunity to share your comments with the team as we seek to find ways on how we can improve on the overall guest experience. I would certainly welcome the...

Brisbane, Australia
Reviewed 23 October 2016 via mobile

I stayed at the Rydges Esplanade on business! Just booked a standard room, with the rooms you do get what you pay for to a degree, however my personal opinion is that Rydges Tradewinds is nicer. But I'm saying that, Rydges esplanade has a full size gym, pool and spa! Defiantly the best hotel gym I've seen in cairns. Restaurant...

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Helpful?
Thank Ethan F
andrew W, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Ethan F, Thank you for your recent review, particularly in relation to the gym and restaurant facilities. The Fire & Ice buffet is certainly very popular and our Culinary team make every effort to ensure the dishes always look enticing. Kind regards, Andrew Wallis. Hotel Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 

Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: RM413 - RM711 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Hotel Style:
#3 Top resorts Hotel in Cairns
#15 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Esplanade Resort Cairns staff and other travellers.
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Questions? Get answers from Rydges Esplanade Resort Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As high as possible”
 of 5 bubbles , 29 Nov 2016 | Read review
“Choose the oceanview room, it is definitely worth it”
 of 5 bubbles jennifery296, 24 Nov 2016 | Read review
“Top Floor :)”
 of 5 bubbles GabboFNQ, 23 Nov 2016 | Read review
“I would suggest other travellers ask for a ocean view, even with a ocean view I did not notice any or much noise.”
 of 5 bubbles wanabetraveler56, 20 Nov 2016 | Read review
“I noticed a balcony pool in the penthouse...”
 of 5 bubbles Zalgariath, 18 Nov 2016 | Read review
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