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Reef Palms

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#3 of 65 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Reef Palms
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545 Reviews from our TripAdvisor Community

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Showing 495: English reviews
Berlin, Germany
Reviewed 23 March 2016

stayed for 5 days, good sized room, very clean, extra towels for beach/pool, very friendly and helpful staff, thanks Sharon for all your recommondations especially for the reef-tour, free shuttle service to the city and to the airport (fixed time schedule) We had a wonderful time in your hotel!

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Thank Thilo N
Sharon H, Owner at Reef Palms, responded to this review

Thank you very much, it is always nice to know that you loved your stay with us and that you enjoyed your time in Cairns. Have a lovely Easter!

Paeroa, New Zealand
Reviewed 23 March 2016

Stayed here for 8 days early March 2016 in a downstairs room. The room was up to date, clean and comfortable. Had everything we needed for cooking. Good AC but the free WIFI was patchy in our room but we were furthest from the reception next to the pool. Motel is slightly away from the centre but we were aware...

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1Thank 19Lucy14
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us and writing, we always appreciate the fact that you have taken the time to write.

Greater London, United Kingdom
Reviewed 20 March 2016 via mobile

We stayed at Reef Palms for just over a week and loved it! Sharon's knowledge of the vast range of tours and attractions was priceless and really helped make our trip unforgettable. The rooms were very clean and had everything we needed. There are also several car drop off times which made it very easy to get into town in...

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1Thank TravelQueen92
Sharon H, Owner at Reef Palms, responded to this review

We always love to help our guests book tours that suit their needs and we love when we receive emails such as yours. Thank you, we love our job and enjoy having so many different people come to stay with us.

Liverpool, UK
Reviewed 19 March 2016

Stayed 2 nights at Reef Palms. Room was very nice, super comfortable bed, excellent shower. Hotel staff were friendly and helpful. A little out of the centre but only a 20 minute walk along the front. However the hotel has a minibus service to drop you into town several times per day. Good value and would recommend.

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1Thank destiny1512
Sharon H, Owner at Reef Palms, responded to this review

We hope that you can come back and stay again if you are in the Cairns area. Thank you for taking the time to write. Happy Easter

Zurich, The Netherlands
Reviewed 16 March 2016

Staff very helpful, good continental breakfast, includng fruits and fresh dairy. Rooms are generous site, clean and with balcony. Fully equipped kitchen and good parking. Would stay again fir sure. Nice walk to the esplanade.

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Thank Piskotiq
Sharon H, Owner at Reef Palms, responded to this review

We love our Motel and are so pleased that you did too. Please come back and stay with us again!

Chatan-cho, Japan
Reviewed 16 March 2016 via mobile

Had a lovely stay here. The staff was very welcoming and supplied great information on getting to the port and using the bus system. I stored my luggage there after check out without any trouble. They gave me great info at my booking on the best ways to get to the hotel. They have three morning shuttles to the airport...

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Thank Noellebellz
Sharon H, Owner at Reef Palms, responded to this review

Everyone at Reef Palms from our Housekeeping Staff to our new Managers, Jeff and Lyn are committed to trying to ensure all guests have a wonderful time at Reef Palms. Thank you for writing, everyone here will be so pleased you enjoyed your stay with us.

Darwin Australia
Reviewed 15 March 2016

Rooms were really clean, staff were friendly and the pool was great. Did not have the breakfast but it is available. This motel is at the other end of the strip from all the restaurants, shops etc so bit of a walk if you don't have a vehicle. Lots of parking if you do. Free BBQ available.The toilet at the...

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Thank t0pend2
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, sorry about the outside pool toilet! Our Housekeepers have been reminded to clean this every day.

Liverpool, United Kingdom
Reviewed 27 February 2016 via mobile

We stayed here three nights and had two rooms opposite each other which was good. The rooms were clean though fairly basic and some maintenance needed for example curtain hooks missing so curtains did not close properly. The planes do go overhead and are noisy but they aren't flying overnight! Actually fine as a base as most people will be...

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Thank SheilaLiverpool
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, we only returned to Motel in March and yes, we certainly had a few curtains to catch up on! Our new Managers Jeff and Lyn have been working away at any outstanding maintenance issues and all are now fixed.

Reviewed 24 February 2016 via mobile

Nice place, plenty of parking, and the staff were very helpful with recommendations and booking things for us. They also safely minded the bulk of our luggage while we stayed overnight on the reef. I just wish the bathroom have had a real towel rack for hanging them better

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1Thank DrekiDansari
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, we are always happy to mind luggage for guests overnighting away from the motel if they are returning again to stay. The Reef at night is amazing and am sure you loved your overnight stay on the boat.

Reviewed 11 February 2016 via mobile

Great accommodation booked last minute, room was large and clean, bathroom was a good size, the kitchenette was useful. The pool area is nice but could use some new paint. The staff were fantastic, our oven started smoking badly on the first night so the reception staff cooked our food and delivered it to our room and the oven was...

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Thank Hannah F
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, sometimes, things are missed so it was very nice recognition from you that our staff looked after you when the oven was not operational.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: RM363 - RM523 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#4 Romantic Hotel in Cairns
#5 Best Value Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lifts so if mobility limited request first floor”
 of 5 bubbles Blackwells2014, 19 Mar 2017 | Read review
“Did not see a lift to the first floor”
 of 5 bubbles kenbearfield, 17 Mar 2017 | Read review
“No elevator so request first floor if you can't handle stairs.”
 of 5 bubbles Alexandrasmom817, 16 Mar 2017 | Read review
“Ask for a room near the pool. Very convenient.”
 of 5 bubbles Robyn2217, 2 Mar 2017 | Read review
“There is no lift so if you have difficulty managing luggage, request a ground floor room.There are only three levels though.”
 of 5 bubbles brona40, 1 Feb 2017 | Read review
5 of 5