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Reef Palms

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#3 of 64 Hotels in Cairns
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Reef Palms
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567 Reviews from our TripAdvisor Community

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Showing 516: English reviews
Perth, Australia
Reviewed 12 May 2016

The biggest issue facing anyone trying to work out where to stay is what is really good value for a decent place to stay. Too many properties are excessively priced for what they offer. Reef Palms is definitely NOT one of these. Located pretty much on a direct line from airport to city central a taxi cost me $15 each...

Thank Ken G
Sharon H, Owner at Reef Palms, responded to this review

I am so pleased you enjoyed your stay with us, we do try very hard to provide value for money.

Oakland, California
Reviewed 11 May 2016

We stayed at the Reef Palms on three different occasions during our three weeks in Queensland in late March/early April 2016. It was our go-to hotel in Cairns, whilst traveling to Kuranda, the Great Barrier Reef and the Daintree. The Reef Palms was very welcoming, and had extremely comfy rooms. We had the huge spa tub, but alas, too warm...

Thank debbie v
Sharon H, Owner at Reef Palms, responded to this review

We were so pleased to welcome you more than once during your holiday in North Queensland, we hope you take away fond memories of your stay in Cairns

Reviewed 2 May 2016

We stayed in Cairns for 3 nights. Hotel is clean and comfortable. It is a bit of a way to the centre of the city but we knew that before we arrived. Staff were very helpful regarding tours. We booked 2 tours and both were absolutely excellent. Jeff gave us his opinion and did not pressure us at all into...

2Thank Ben C
Sharon H, Owner at Reef Palms, responded to this review

Jeff and Lynne love to help guests select tours to suit their needs, as they are both new to Cairns themselves, they have fallen in love with Cairns and much as we have! Thank you for writing, we hope you remember the Cairns region for may years to come

Oslo, Norway
Reviewed 23 April 2016 via mobile

Located a bit outside the city centre. Good parking facilities. The rooms (2) based on self containing were ok, however, the kitchen utensils were sparse, a cheap, uneven frying pan, the knives were hardly usable and definitely needed a sharpening. During our stay, the garbage bin was not emptied and the bed was not made up due to a laptop...

Thank afufix
Sharon H, Owner at Reef Palms, responded to this review

Sorry to hear you felt your stay with us was average, unfortunately our housekeepers are advised not to move personal possessions in studios to make beds however everyone's comments are taken on board.

Phoenix, Arizona
Reviewed 9 April 2016 via mobile

We were at Reef Palms for 3 nights. It is just a couple blocks from the ocean and the Esplanade walkway into town. The room was comfortable and spacious with a balcony to sit at. Jeff, the new manager, really made our stay special. He was very friendly and helpful. He gave helpful, honest input about available tours and could...

1Thank barbarasmithjones
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us, Jeff and Lynn will be so happy that you enjoyed your stay with us. We prefer to give honest opinions on tours, it is our job to ensure you receive value for money, if we do not believe you will enjoy the tour, we will tell you.

Hong Kong, China
Reviewed 5 April 2016

We stayed here for 3 nights in a triple studio. The motel was located in North Cairns, it takes around 30 minutes to walk to central Cairns, taxi are affordable. Free transport to central and airport are provided at certain timeslot throughout the day. Our room was very clean, large and well equipped, we cooked dinner for 2 nights and...

1Thank Alex L
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us, we hope you will come back and stay with us again

Sandwich, United Kingdom
Reviewed 5 April 2016

Lovely apartment and great staff. Sadly staffing problems when we were there and we did our own housekeeping. However, this was not the fault of the management who did all they could. Trips were booked at reception. Wifi available. Nice breakfasts. Transport to town and airport all free. Would gladly stay here again.

1Thank Keka15scl
Sharon H, Owner at Reef Palms, responded to this review

Thank you for your generous and thoughtful comments, sometimes things happen beyond our control and we very much appreciate your positive comments.

Gold Coast, Australia
Reviewed 3 April 2016

Very comfortable stay. Rooms are large and very clean. We were asked every day if we wanted our room made up or if we needed anything. Staff were very friendly. The managers booked our tours knowing which were the best for us. They dropped us off to the marina and city centre when needed and provided great advice on places...

2Thank Sue and Evan D
Toronto, Canada
Reviewed 1 April 2016 via mobile

What's not to love?? Reef Palms is close to the airport, a 20 minute walk along the water to town (Esplanade area with Lagoon public pool), there's a pool, the wifi is great, it's very clean, the rooms are spacious and comfortable, they have a store with beer, wine, food etc. in house and most of all the staff are...

3Thank C_Gunn2
Singapore, Singapore
Reviewed 28 March 2016

Sample this conversation: "Hi, this is Karan. I have a reservation with you for 3 nights. I understand you are full; however, could you possibly accommodate an early check-in" "We are pretty full at the moment, whats your name" "Karan" "Charlone?" "Here is my reservation slip" "Wow, don't you just throw that print out on my face like that!" "Just...

5Thank Karan_Maroo
Sharon H, Owner at Reef Palms, responded to this review

I am sorry you felt your experience was less than satisfying. Unfortunately, we cannot accommodate reservations arriving so early in the morning expecting early check in. Guests are not required to check out until 10am and then our housekeeping staff must go through and prepare the studios for new guests which is why our check in time is 2pm not...

162 photos of this hotel

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Pool/Beach Area (21)
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Room/Suite (25)
View from Room (5)
Business Centre/Function Rooms (1)
Family/Play Areas (6)
Dining (3)
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Management photos: Courtesy of the property manager

All Management Photos (26)
Room/Suite (14)
Hotel & Grounds (5)
Bathroom (4)
Pool/Beach Area (2)
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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: RM350 - RM519 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#4 Romantic Hotel in Cairns
#6 Best Value Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
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Questions? Get answers from Reef Palms staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were upstairs facing the street and had a little balcony. Not too much traffic.”
sharonl263, 18 May 2017 | Read review
“We had the room right next to the swimming pool which was really nice.”
Shibac701, 17 May 2017 | Read review
“Breakfast was worth the little extra. It's very simple, but adequate.”
ICBM, 26 Apr 2017 | Read review
“Ground floor rooms are convenient if you have heavy luggage.”
EB873, 21 Apr 2017 | Read review
“We were on the ground floor, but the whole building was very quiet.”
InaC689, 17 Apr 2017 | Read review
5 of 5
US$72* /night
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Prices are for 1 room, 2 adults
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