We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Grand Mirage Resort, Port Douglas

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Grand Mirage Resort, Port Douglas
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

225 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 216: English reviews
Start your review of Sheraton Grand Mirage Resort, Port Douglas
 Click to rate
Melbourne, Australia
Reviewed yesterday NEW

We stayed at the Sheraton Mirage Port Douglas for 9 nights as we celebrated our 25th Wedding Anniversary there (15th March - 23rd March). From the first time we were greeted at the door till the time we said goodbye we were treated amazing and made to feel special at all times. The Resort was truly 5 star, from the...

 Report
Helpful?
Thank samkourakis
Toronto, Canada
Reviewed 5 days ago NEW

Returned from dinner for a nightcap at 9:30pm and all the bars had closed. Spoke with the manager who seemed uninterested in providing such a basic service at an SPG Resort. Multiple bars were open during the day... this resort falls short...

 Report
Helpful?
Thank Tyler S
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Tyler S Thank you for your review and for also bringing this to the teams attention whilst in house. Feedback is important to us and whilst there were alternatives offered and open for service, we do understand your appreciation for the particular bar requested. When returning to the area please do feel free to contact me so we may...

Hoddesdon, United Kingdom
Reviewed 1 week ago

Great welcomes reception on checking in and the driver of the buggy who took us to our room, he showed me the closest place to park and then came back with the adopters for our UK plugs even giving us his own sun screen when he heard that our dispenser had broken. This is true customer service. We were a...

 Report
Helpful?
1Thank Barry B
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Barry B Thank you for your review and detailed feedback on your overall good experience and on how we may improve. Please be assured your comments will be shared with the team and we are looking forward to welcoming you back to the resort. Kind regards, Steve Molnar General Manager

Sydney, Australia
Reviewed 1 week ago via mobile

The resort is located a fair distance from the main part of Port Douglas, at a guess I'd say 3-5kms. So I would recommend hiring a car, plus it's very humid, so unless your keen on a bike or to walk, get a car! The town is packed with restaurants and shops and a marina where you can board a...

 Report
Helpful?
Thank TheDinas
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear TheDinas Thank you for your review on Tripadvisor. We are delighted that you enjoyed our lagoon pools, tropical gardens and resort facilities. We look forward to welcoming you to the resort again in the future. Kind regards, Steve Molnar General Manager

Istanbul, Turkey
Reviewed 1 week ago

Thank you to all staff at the Sheraton Mirage, especially Brian, Sharon and the chefs and wait staff in the restaurant. We spent a week here on a special family holiday with my terminally ill dad. Brian and his golf buggy made sure Dad could get to and from breakfast easily and always had a smiling face and a cheery...

 Report
Helpful?
Thank Lynne G
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Lynne G Thank you for posting your feedback following your recent stay. It is most pleasing to receive such comments and especially feedback on the staff that added to the experience which will be shared with the team. We look forward to welcoming you and your family back again soon. Kind Regards, Steve Molnar General Manager.

Cairns, Australia
Reviewed 1 week ago

Beautiful beachfront resort. The best in port Douglas. Excellent pool and facilities. Resort including rooms have been renovated to a high standard. Rooms are spacious and can accomodate families easily. The service is great. The porters diserve a special mention: coteous, helpful..

 Report
Helpful?
Thank Jean H
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Jean H Thank you for taking the time to share your feedback following your recent stay. Your comments on the lagoon pools, resort facilities and refurbished guestrooms are most welcome and it is pleasing to know you enjoyed your visit. We hope to welcome you back again very soon. Kind Regards, Steve Molnar General Manager.

Melbourne, Australia
Reviewed 1 week ago

Upon arrival, we were greeted by the delightful concierge team. In particular, Brendan was very helpful during our stay. He was very welcoming and definitely went above and beyond our expectations. He knew a lot about the local area and provided us with lots of recommendations of what to do in Port Douglas. What we did find a bit disappointing...

 Report
Helpful?
1Thank Kelly S
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Kelly S Thank you for sharing your feedback following your recent stay. It is pleasing to receive such comments and your overall recommendation knowing you plan to come back, hopefully soon. Kind Regards, Steve Molnar General Manager.

Melbourne, Australia
Reviewed 2 weeks ago

Our whole hotel experience was amazing, the staff, lagoons, facilities, rooms and food was of a high standard. Highly recommend, newly renovated peaceful, tranquil at this time of year....we would happily return, total relaxation which was what we wanted.

 Report
Helpful?
Thank dpruby
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear dpruby Thank you for taking the time to share your amazing and relaxing experience following your recent stay. Your kind words are certainly appreciated and we look forward to welcoming you back again soon. Kind regards, Steve Molnar General Manager

Penrith, Australia
Reviewed 2 weeks ago

My husband and I recently stayed here for our honeymoon. The staff were great and the rooms were AMAZING! we had a lagoon edge room, having access to the pool through your own balcony was great. Great place if you like to spend all your time in the resort as there is no beach activities.

 Report
Helpful?
Thank caitlinjdraper
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear caitlinjdraper Thank you for taking the time to share your experience at Sheraton Mirage Port Douglas. It is very pleasing to know you enjoyed your stay while celebrating your Honeymoon including your kind feedback on great staff and our lagoon edge rooms. We look forward to welcoming you back again soon, hopefully soon or for your first anniversary! Kind...

Melbourne, Australia
Reviewed 2 weeks ago

From the moment we arrived we felt relaxed and knew we were going to love it. Great time of year to go (aside from some rain) because there weren't many other guests and the staff could be even more attentive. Our Lagoon Edge Room was fantastic, just the 5 rooms with access to our lagoon. There's lagoons and pools everywhere...

 Report
Helpful?
Thank jman657
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear jman657 Thank you for posting your review following your recent visit to Sheraton Mirage Port Douglas Resort. Your comments on the Resort is most welcome especially the acknowledgement of individual staff which will be shared with the team. It is always pleasing to receive such comments and know that you were able to take advantage of our special breakfast...

227 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (172)
Viewed
Pool/Beach Area (25)
Viewed
Hotel & Grounds (18)
Viewed
Room/Suite (17)
Viewed
Dining (4)
Viewed
Bathroom (5)
Viewed
View from Room (4)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (55)
Viewed
Hotel & Grounds (16)
Viewed
Dining (4)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (23)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Port Douglas hotels
8.1 km away
Mai Tai Resort
Mai Tai Resort
#8 of 44 in Port Douglas
457 reviews
2.2 km away
Peninsula Boutique Hotel
Peninsula Boutique Hotel
#9 of 44 in Port Douglas
883 reviews
1.8 km away
Freestyle Resort Port Douglas
Freestyle Resort Port Douglas
#4 of 44 in Port Douglas
681 reviews
Show Prices
Show Prices
Show Prices
1.3 km away
Oaks Lagoons
Oaks Lagoons
#16 of 44 in Port Douglas
729 reviews
2.4 km away
Pullman Port Douglas Sea Temple Resort & Spa
2.0 km away
Peppers Beach Club Port Douglas
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 hole golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in-room internet and special dining discounts when booking direct. ... more   less 

Additional Information about Sheraton Grand Mirage Resort, Port Douglas

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia (Formerly Sheraton Mirage Port Douglas Resort)
Region: Australia > Queensland > Port Douglas
Price Range: RM773 - RM2,381 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Mirage Resort, Port Douglas 4.5*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Hotels.com, Expedia, Travelocity and Priceline so you can book your Sheraton Grand Mirage Resort, Port Douglas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#4 Spa Hotel in Port Douglas
#5 Business Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#14 Luxury Hotel in Port Douglas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Mirage Resort, Port Douglas staff and other travellers.
31 questions
Ask a question

See all questions (31)

Questions? Get answers from Sheraton Grand Mirage Resort, Port Douglas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon Edge Room is amazing step off the your balcony into the pool.”
 of 5 bubbles samkourakis, 29 Mar 2017 | Read review
“Garden room if sleeping in is important (not as sunny in the morning)”
 of 5 bubbles jeanh976, 18 Mar 2017 | Read review
“We had a habitat room which was nice and quiet”
 of 5 bubbles dpruby, 16 Mar 2017 | Read review
“Lagoon Edge room is worth the extra”
 of 5 bubbles jman657, 15 Mar 2017 | Read review
“Avoid the North wing. Go for a lagoon room with balcony”
 of 5 bubbles Joyful675, 25 Feb 2017 | Read review
5 of 5