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Mantra Heritage

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Traveller (106)
Room & Suite (36)
Pool & Beach (25)
Overview
  • Excellent33%
  • Very good39%
  • Average16%
  • Poor9%
  • Terrible3%
Travellers talk about
“great location”(108 reviews)
“the main street”(66 reviews)
“swim up room”(12 reviews)
Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
Suites
4 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (557)
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184
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Show reviews that mention
All reviewsgreat locationthe main streetswim up roompool areamiddle of townbbq areacentral locationmacrossan stclose to shopsgreat roomcoles supermarketone bedroom apartmentking bedeasy accessreception staffwalking distance to everythingspa bath
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1 - 5 of 551 reviews
Reviewed 5 days ago via mobile

Fantastic location. The hotel staff were very friendly. We were on the Main Street side of the hotel. The room was the perfect size, a little dark, but obviously that is jut the way the building faces. The bath shower was very difficult to get...More

Thank Lemazintransit
Response from Tammy G, Supervisor at Mantra HeritageResponded yesterday

Dear Lemazintransit, Thank you for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay. Please feel free to sign up to the Mantra Plus program free to get discounts and benefits on all your future bookings...More

Reviewed 2 weeks ago

Had a relaxing stay during the floods. Double room clean and practical with our own spa! Right in the centre of Mosman st conveniently close to all the shops as it poured for the 3 days we were there.More

Review collected in partnership with this hotel
Thank karenfsmith2018
Response from Robyn B, General Manager at Mantra HeritageResponded 2 weeks ago

Thank you very much for taking the time to share your valued feedback. We are so happy to hear that you enjoyed your stay. We are proud to have the best possible location here right on Macrossan St amongst all the vibrant atmosphere. We are...More

Reviewed 3 weeks ago

Room serviced every 8 days - not acceptable. Unhappy that I booked this room through Qantas Frequent Flyer it was rated 4 stars. Shared and entry door with another room. All we heard all night was the banging of doors.More

Review collected in partnership with this hotel
Thank bettyk767
Response from Robyn B, General Manager at Mantra HeritageResponded 2 weeks ago

Thank you for taking the time to provide your valuable feedback. This is very important to us. We are sorry to hear that you did not enjoy your time here. As we are a self serviced hotel, we are able to provide much more competitive...More

Reviewed 3 weeks ago via mobile

Not great customer service. Wanted 2x single beds which took a LOT of effort on my part. Reception closes at 6pm (you need to call to get a key out of a safe). Rooms didn’t even have shampoo in them.. tired rooms. Drain in shower...More

Thank time2board
Response from Tammy G, Front Office Supervisor at Mantra HeritageResponded 1 week ago

Dear time2board, Thank you for taking the time to share your valued feedback. We regret to hear that you did not enjoy the facilities at Mantra Heritage. Unfortunately our reception is not open 24 hours however we do have an onsite staff member available 24/7...More

Reviewed 4 weeks ago

Perfect place to stay. Right in the heart of Port Douglas. Room was beautiful, clean and bed was very comfy. Reception were very helpful and happy. Will definitely stay again. We went to a wedding at Thala Beach and it was easy to be picked...More

Review collected in partnership with this hotel
Thank rscobl135600
Response from Robyn B, General Manager at Mantra HeritageResponded 4 weeks ago

Dear rscobl135600, Thank you for taking the time to let us know how you felt after your recent stay, we appreciate your feedback very much. Our location is second to none with everything very close by! We hope to see you back in Port Douglas...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Spa
Hotel Amenities
Free Parking
Self-Serve Laundry
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$97 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Port Douglas
#19 Luxury Hotel in Port Douglas
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$97 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Port Douglas
#19 Luxury Hotel in Port Douglas
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (106)
Room & Suite (36)
Pool & Beach (25)
Dining (3)
Questions & Answers
Ask a question
Claire & D
11 March 2018|
AnswerShow all 3 answers
Response from Robyn B | Property representative |
Hi Claire & D - we have two pools at Mantra Heritage - Yes they are. One is solar heated and the other by an electric heating unit. We look forward to welcoming you in May!
0
Votes
Ravi K
23 February 2017|
Answer
Response from FoodCritic54 | Reviewed this property |
Mantra Heritage has a lot of stairs/steps. You will need to ask the hotel direct. Best I can offer.
0
Votes
Astrid F
5 October 2016|
Answer
Response from travdude26 | Reviewed this property |
Hi,Not all rooms have private spa's
0
Votes
Room Tips
"Ask for a double with a spa."
Read review
"Ask for a swim out, we always paid the extra for this option."
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"Rooms over the pool are a bit noisy and any activity at the BBQ area is clearly heard at night."
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"Get a room that is either close or overlooks the pool."
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