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Pool Resort Port Douglas

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Pool Resort Port Douglas
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279 Reviews from our TripAdvisor Community

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Showing 269: English reviews
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Chislehurst, United Kingdom
Reviewed 1 week ago via mobile

We stayed here for 5 nights as a family and were very impressed with the facilities, pool and cleanliness of the apartment and communal areas. The reception staff were very helpful and friendly. Would not hesitate to recommend and stay again.

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Helpful?
Thank Claire S
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Great to hear you were happy with your stay, our pools are amazing and we would love to welcome you back, the next time you stay in Port Douglas.

Reviewed 2 weeks ago via mobile

We found this accomodation clean, modern and perfect for our 4 night stay. We had a car so the fact it was out a bit didn't matter at all and then we had the added bonus of it being quiet. Walk to the beach, supermarket , coffee shop or simply make the most of the glorious pools. Staff were very...

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Helpful?
Thank Sandie s
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Thank you for your great comments, Pool Port Douglas is in a quite location which is great for a relaxing holiday, CoCo's cafe being only 25 mtrs from the resort is very handy for great breakfasts, lunch and coffee,. Supermarkets and bottle shops very close making easy for the supplies you need. Swim out rooms make a relaxing holiday when...

Sydney, Australia
Reviewed 4 weeks ago

The risk in staying at an independent "resort" such as this, is that you are at the mercy of the managers. How well do they run the place? How well do they treat their customers? How do they resolve an issue? Do they care that your holiday is a wonderful experience, or are the just going through the motions? If...

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Helpful?
2Thank WorkLivetoHoliday
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Thank you for your comments, as a manager who takes my job very seriously, I am sorry for not satisfying your requirements. For the benefit of all potential future guests reading this review, I would like to point out the “extreme maintenance issue” you refer to was a faulty air-conditioning unit which, following inspection by a technician, could not be...

Melbourne, Australia
Reviewed 15 March 2017

Travelling with a girlfriend on a Luxury Escapes voucher, we spent 5 nights at the Pool Resort in a 2 bed swim up apartment. Resort Manager, Donna, was extremely helpful with booking tours and tips for great places to eat in town. The apartment was very clean and well appointed and the pool was great. We hired a car which...

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Helpful?
Thank ceemacjunior
Pool R, Manager at Pool Resort Port Douglas, responded to this review

I am very happy we were able to help you with your holiday in having a great experience in Port Douglas, the area has so much to see and do it, is amazing to visit. The pool is fantastic and the unit had every thing you wanted, we look forward to seeing you back at Pool Port Douglas in the...

Reviewed 3 March 2017 via mobile

When I stepped into this resort I was blown away. The units are ultra modern which all over look a gorgeous pool 'the highlight of this resort'. The landscaping is also easy on the eye. Great set up for a family stay. Staff are wonderful and will assist with your needs. No gym facilities available though.

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Helpful?
Thank Michael K
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Michael K, Thank-you for your fantastic review! Its great to hear you had a great stay here at Pool Resort, and were able to take advantage of our grounds & fantastic pool. We look forward to welcoming you back to Pool Resort soon. With much appreciation, Management Pool Resort, Port Douglas

Reviewed 22 January 2017 via mobile

Thought we'd try different accommodation for our annual visit to PD and stayed 7 nights at Pool Resort. Our 3 bedroom apartment with pool swim up was modern and very spacious. Beds were very comfortable with good quality linens and towels supplied for both bathroom and pool. We really appreciated a mid-stay visit from housekeeping &fresh linens/ towels/ amenities. Donna...

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Helpful?
Thank Anne S
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Thank you for your comments, the three bedroom apartments are very spacious and as a swim out you able to use the direct access to the pool is a great way to enjoy your holiday. Kitchens in the units are well equipped so it is easy to cater for your family while on holidays. We are currently looking into more...

Reviewed 19 January 2017 via mobile

Absolutely brilliant family resort. Family friendly with great staff that can not do enough for you. Donna and her husband were a wealth of information and really know the area. The facilities are amazing catering for all of tour needs. The pool area was awesome and the rooms perfect. Anyone that stays will not be disappointed.

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Helpful?
Thank Lu M
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Lu M, Thank you kindly for your wonderful review! We are glad you found Pool Resort perfect for you & your family. We pride ourselves on our fantastic staff & of course our amazing pool :) We look forward to welcoming you again in the future. With much appreciation, Management Pool Resort Port Douglas

Reviewed 13 January 2017 via mobile

We recently stayed at Pool in a two bedroom villa with another couple. The rooms are fantastic. Two very separate bedrooms to give you space from your roommates, but at the same time with spacious living area and great balcony (ours was overlooking the pool) in which to relax and enjoy each others company. Handy kitchen had everything you need...

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Helpful?
1Thank Shaun G
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Shaun G, Thankyou for taking the time to provide your fantastic review of Pool Resort. It's great to hear you were able to take full advantage of the pool & found your apartment spacious & enjoyable. We sincerely thank-you for choosing to stay at with us at Pool Resort & we hope to welcome you back in the future!...

Trinity Beach, Australia
Reviewed 13 January 2017 via mobile

Was amazing size pools as expected. The unit was clean, fresh and great for us. Local cafe worked well as there is no restaurant/cafe on property. But supermarket very close. A place to chill and byo food and drinks. Sit in the pool, keeping cool through the day. Who could complain... Great hosts on check in, all the info you...

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Helpful?
Thank roryhow
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Roryhow, Thank-you kindly for such a fantastic review! We are pleased to hear that you found your apartment enjoyable & perfect for your needs. We always love to know our guests are taking full advantage of our amazing pool! Again, thank you for staying with us here at Pool Resort & we hope to see you back again in...

Sydney, Australia
Reviewed 9 January 2017 via mobile

To be considered a resort you need to offer an extensive number of facilities like restaurants, gym, shops, etc, all Inhouse, you don't have a reception that operates all day round nor even have a manager on site 24/7. The best of your sometimes serviced appartments is the 2 pools which is not 1 as intentionally imaged. You charge for...

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Helpful?
2Thank Michael L
Pool R, Manager at Pool Resort Port Douglas, responded to this review

It is unfortunate to hear that you were not satisfied with Pool Resort, we have restaurants within 50 meters of the resort and reciprocal arrangements with QT Resort for Breakfast and Dinner. We also have reciprocal arrangements with Mirage Country Club for our guests to enjoy their gym, tennis and golf. Reception operates from 9.00 am till 5.00 pm Monday...

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Pool Resort Port Douglas

Address: 19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Price Range: RM669 - RM1,220 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pool Resort Port Douglas 4.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Pool Resort Port Douglas Hotel Port Douglas
Pool Hotel Port Douglas
Pool Port Douglas
Hotel Style:
#15 Family Hotel in Port Douglas
#22 Luxury Hotel in Port Douglas
#22 Romantic Hotel in Port Douglas
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Questions & Answers

Here's what travellers have asked, with answers from Pool Resort Port Douglas staff and other travellers.
7 questions
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Odense, Denmark
24 days ago
Sydney, Australia
over a year ago
Melbourne, Australia
over a year ago

See all questions (7)

Questions? Get answers from Pool Resort Port Douglas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a swim up room”
NicoleH290, 5 Jan 2017 | Read review
“Swim up pool villas or the Uber Villas are quieter in a seperate block.”
Anjtravels, 31 Dec 2016 | Read review
“Can't recommend the swim ups without a furniture and bedding upgrade. Newly renovated 3 bedroom apartments with plunge pool are fantastic”
Smiggle11, 12 Oct 2016 | Read review
“Choose the units with plunge pool rather than the swim up rooms, even though they look more enticing, they are not practical”
lisa43_12, 30 Sep 2016 | Read review
“ground floor rooms with pool access are best for families, but not as private”
petersN9231WH, 23 Sep 2016 | Read review
5 of 5