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Pool Resort Port Douglas

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Pool Resort Port Douglas
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266 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Bathurst, Australia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 October 2016

There is plenty of good at POOL - also some poor unfortunately. I've given a 4 Star "Very Good" rating on the overall experience, but would encourage everyone to carefully consider the accommodation option they choose when booking (particularly in busy times when you may not be able to change rooms) as we were fortunate enough to do. The POOL... More 

Helpful?
2 Thank Smiggle11
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Smiggle11, Thank you for your review of us here at Pool Resort Port Douglas, your time is appreciated. We were very happy to be able to accommodate you in changing rooms during your stay, and thank you for your understanding. We do strive to ensure all areas of our resort are ticking boxes and that guests expectations are met... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2016

The pool is the best. Keeps warmer than most and beautifully clean. We spoke to the pool cleaning lady and she maintains it several times a day. We were close enough to be able to walk to the Wildlife Zoo which was amazing. A short trip to the shops by car.

Helpful?
Thank Pauline L
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Good afternoon Pauline L, Wow! What a fantastic review! Thank you so much for taking the time to provide your thoughts. We are so glad to see you were able to take full advantage of our amazing pool :) We would happily welcome you & your family back anytime. With much appreciation, Management Pool Resort Port Douglas More 

Launceston, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 October 2016 via mobile

Fantastic pool! Wow! Really lovely self contained accommodation in a nice spot. A little way out of Port Douglas which we liked and didn't worry us because we had a car. Would really happily stay here again and recommend it for families. A great place to spend relaxing days or bade yourself for day trips.

Helpful?
Thank lynn_wyllie_watson
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Good afternoon lynn_wyllie_watson, Thank you so much for such a great review! It is great to hear you enjoyed the pool & you loved the spacious Apartment. You're welcome to contact us anytime on manager@poolresort.com.au to book any future holidays, it would our pleasure to welcome you & your family back again. All the very best, Management Pool Resort Port... More 

Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 September 2016

I have to write 2 reviews for our stay here. one for it being advertised as a resort and another for what I consider this place to be. A self contained apartment. Firstly, what constitutes a resort? In my opinion, a resort is a one stop shop for all your needs in one place. Pool, Gym, Restaurant, Serviced Rooms, BBQ... More 

Helpful?
1 Thank lisa43_12
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Good morning Lisa43_12, Thank you for your comments, we at Pool Resort are working hard to make the apartment complex more like a resort. We have now made a deal with Sheraton Country Club to use of their gym and tennis courts for our guests at very discounted rates. We now have special deals for breakfast and dinner with the... More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 September 2016 via mobile

I have always considered The Pool Port Douglas over the past few years and not booked it in the past as we usually stay for 2weeks and I didn't want to be stuck if it didn't meet expectations. This year we had a gap to fill for 3days and thought it was the perfect opportunity to sample the property. Our... More 

Helpful?
Thank pinakins109
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Good afternoon pinakins109, Firstly, thank-you so much for taking the time provide your review. It's great to hear you were able to enjoy your break & we are more than happy to do our utmost to ensure our guests are comfortable and happy :) We hope your son has a speedy recovery & we cannot wait to welcome you all... More 

Melbourne, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 September 2016

We stayed in a 2 bedroom apartment on the ground floor with pool access. The rooms were large and clean, and the kitchen was well equipped and made in-house meal preparation easy. There is a great view of the mountains behind the resort. There are plenty of things to see nearby which will keep both adults and children entertained. The... More 

Helpful?
Thank Peter S
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Peter S, Thank you for providing such an in-depth review of your recent stay with us here at Pool Resort. It's great to hear you were able to enjoy your apartment & took advantage of the Pool! You're welcome to provide any further feedback to us via: manager@poolresort.com.au & we sincerely look forward to welcoming you and your family... More 

Melbourne, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 September 2016 via mobile

Great place to stay. Tip: Book a swim up room with easy access to the pool from your balcony. Staff are lovely. Room 63 could do with new floor tiles. Room is well equipped and reasonably priced. Pool is picturesque. Ants have been a problem, hotel is aware of this however perhaps could supply some containers to store food as... More 

Helpful?
1 Thank Meakz
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Meakz, Thank you for taking the time to provide your review of your recent stay with us here at Pool Resort. We are glad to hear you enjoyed your stay with us & found us affordable & picturesque. We have provided your feedback to the owners of Unit 63 regarding the tiles, and we have also mentioned the need... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2016 via mobile

Visited Pool Resort as a family of 4. Very easy even with a late night arrival. Our apartment had swim up access from the pool overlooking the mountains. Great spot for sundowners. Larger main pool has two pools and at same depth of 1.2m. Apartments are clean and cool with A/C and fans. Beds comfortable and sheets changed mid week.... More 

Helpful?
Thank Damian W
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Damian W, Thank-you kindly for taking the time provide such a great review! We are glad you found your experience hassle-free (which we always aim to provide) & it's great to know you were able to really take full advantage of our fantastic pools. We hope to welcome you back to Pool Resort again in the future. With much... More 

Wollongong, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 September 2016

Stayed 4 days in a 3 bedroom (Room 16) was pure luxury. The 3 bedroom units have their own plunge pool and a backdrop of greenery. Resort is only a few years old and really well maintained. Managers are super helpful. Port Douglas was a great get away for some winter sun and warmth, with heaps to do. Highly recommended.

Helpful?
1 Thank BaliBill531
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi BaliBill531, Thank-you for taking the time to review our resort. We are so happy to hear you took advantage of the Plunge Pool & found our resort luxurious & enjoyable! If you have any other suggestions or feedback, you're always welcome to email us at manager@poolresort.com.au anytime. We look forward to welcoming you back to Pool Resort :) Management,... More 

Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 September 2016

We have been coming to Pool Resort for years. I have been with family & friends and its great for both! Definitely book a swim up room as its great having the pool access to your apartment 24/7. Rooms are extremely clean & modern. Great kitchen & bathrooms. Great for kids/ babies. Pool is huge and has a beautiful outlook.... More 

Helpful?
1 Thank Ljg43
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Ljg43, Thank-you for taking the time to review our resort. We are so pleased to hear you are a regular with us at Port Douglas! Our swim up apartment's are sure hard to beat! Your feedback is very valuable to us & we thank-you sincerely for taking the time to share your positive experience. We look forward to seeing... More 

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Pool Resort Port Douglas

Address: 19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Price Range: RM751 - RM1,134 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pool Resort Port Douglas 4.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Pool Resort Port Douglas Hotel Port Douglas
Pool Hotel Port Douglas
Pool Port Douglas
Hotel Style:
#15 Family Hotel in Port Douglas
#18 Luxury Hotel in Port Douglas
#22 Romantic Hotel in Port Douglas
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Questions & Answers

Here's what travellers have asked, with answers from Pool Resort Port Douglas staff and other travellers.
5 questions
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Sydney, Australia
over a year ago
Melbourne, Australia
over a year ago
Yandina, Australia

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Questions? Get answers from Pool Resort Port Douglas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can't recommend the swim ups without a furniture and bedding upgrade. Newly renovated 3 bedroom apartments with plunge pool are fantastic”
 of 5 bubbles Smiggle11, 12 Oct 2016 | Read review
“Choose the units with plunge pool rather than the swim up rooms, even though they look more enticing, they are not practical”
 of 5 bubbles lisa43_12, 30 Sep 2016 | Read review
“ground floor rooms with pool access are best for families, but not as private”
 of 5 bubbles petersN9231WH, 23 Sep 2016 | Read review
“Room 16 is an awesome unit and only one adjoining wall.”
 of 5 bubbles BaliBill531, 13 Sep 2016 | Read review
“swim up rooms are the best! 3 bedroom swim up is great for families.”
 of 5 bubbles Ljg43, 31 Aug 2016 | Read review
5 of 5
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