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The Emerald

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66 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Melbourne, Australia
Reviewed 11 July 2015 via mobile

Unit was spotless, didn't seem to have any of the problems others have had. 2 bed rooms plenty of room only a short walk to heart of surfers, easy comfortable room. Only negative was the blinds on the windows let in way to much light so no sleep in possible.

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5Thank Suz874
Reviewed 24 January 2015 via mobile

Upon arrival waited 20 mins to get checked in once in room absolutely disgusting. But decided to give it ago. Spent all afternoon cleaning and trying to wash sheets so we could sleep. Then nothing but dramas from leaking fridge to dodgy electrical once electrician left tried to stay positive until it all went off agin at 10pm decided it...

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7Thank MEM8583
Melbourne, Australia
Reviewed 15 January 2015

Arrived late, and got my key from the after hours reception safe, opened the envelope to get my key out, and headed to the room. Got to the room to find an oily smell, and it was very hot and humid. Checked out the wonderful spa which was the main reason to book it and found literally missing tiles, steps,...

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8Thank rjwallace
Melbourne, Australia
Reviewed 5 January 2015

We stayed in the hotel for 4 nights, Rooms were clean, but there was no re-supply of toiletries for the rest of the stay. Issues – The dryer did not work – property manager was least concerned to help The spa did not work - property manager was least concerned to help Parking issue – have to park the car...

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6Thank Brijesh K
Melbourne, Australia
Reviewed 3 January 2015 via mobile

I arrived here yesterday after my wife and three young kids. She warned me that the room was bad but I never expected this. Broken blinds, broken window locks, stained carpet, stinking mould in the shower, filthy walls, uncomfortable beds, a single rusty air conditioner struggling to cool the place, broken cupboards, need I continue? The manager was full of...

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10Thank Alexander F
Melbourne, Australia
Reviewed 31 December 2014

I booked the emerald hotel and then read the reviews, I was then worried that I'd made a big mistake. This hotel is fantastic, great for families with two bedrooms and two bathrooms in each apartment. Nice, clean rooms with good appliances. Three balconies made watching the NYE fireworks perfect in all directions. Short walk to Cavill ave and the...

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6Thank Bicko25
Reviewed 12 October 2014 via mobile

Positives: - only 1: the view and location Negatives (just to name a few as the whole unit was disgusting): - absolutely filthy environment: kitchen floor sticky, old mouldy carpet, hairs in shower from last poor sucker who booked this room), hot plates dirty, mould curtains, coffee table sticky, mould on bedside lamps. - bathroom soap not provided - carpets...

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4Thank Deesy85
Lloyd M, Manager at The Emerald, responded to this review

I am very sorry to hear that our cleaning standard was lacking on this occasion. We will be more careful with our pre-checkin inspections in future. Thank you for taking the time to point this out.

Weston, New South Wales, Australia
Reviewed 30 September 2014

Dirty room. Sticky floors. Unless you stay for 9 days or more your room doesn't get serviced and you don't get clean towels every day. The kettle was so dirty that we bought one at Woolworths so we could have a cuppa in our travel mugs. Wouldn't touch the cutlery or crockery as it was dirty and disgusting. The beds...

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3Thank Elizabeth F
Lloyd M, Manager at The Emerald, responded to this review

We are sorry to hear this. We will try to do better in future

Newcastle, Australia
Reviewed 30 September 2014

We booked a 2 bedroom apartment with a spa and when we arrived the man on reception tried to charge me $50 more than I had been quoted - lucky I had my booking paperwork with me. The room was dirty and our feet stuck to the tiles in the kitchen. Inside the kettle was black. The ashtray on the...

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2Thank KazP2109
Lloyd M, Manager at The Emerald, responded to this review

Emerald management would like to thankyou for the remark about the beds been comfortable

Brisbane, Australia
Reviewed 22 August 2014

booked for 1 night through agoda, receptionist very hard to understand what he was saying, view was good, room was terrible,tiles was terrible,bed looks like someone has just slept, i am room attendant but i havent seen such a terrible bed, no blanket on the bed, ironing board need to change,no facewasher on the bathroom, phone not working. no tissuebox...

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3Thank puRpLeSnOw89

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: RM383 - RM883 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Reservation Options:
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Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from The Emerald staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here it is absolute filth”
 of 5 bubbles manich0lls70, 29 Jun 2016 | Read review
“best views, quiet environment, nice pool, riverfront, giant bath”
 of 5 bubbles yoshikos2013, 1 Apr 2016 | Read review
“Go to the Sunshine Coast”
 of 5 bubbles 85douge, 28 Sep 2015 | Read review
“Ask for a condition report first of the room they want to put you in.”
  • No notice, smelly oily unpleasant
 of 5 bubbles rjwallace, 15 Jan 2015 | Read review
“choose somewhere else. Stay away from here.”
 of 5 bubbles 298elizabethf, 29 Sep 2014 | Read review
5 of 5