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Hilton Surfers Paradise Hotel

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3,100 Reviews from our TripAdvisor Community

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Showing 2,978: English reviews
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Melbourne, Australia
Reviewed yesterday NEW

The hotel lobby was amazing. The room was nice and the view was great. We stayed on the 16th floor. Great service, 3 beautiful pools. Everything about the hotel was great appart from the breakfast. Very bland and not enough variety. Coffee was also terrible. But overall 5 stars. :-)

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank IzzyNez
Kamloops
HOTEL’S FAVOURITE REVIEW
Reviewed 3 December 2016

My wife and I stayed at the Hilton Surfers Paradise for five nights while travelling in Australia; and, the staff at this hotel, from the front desk, the restaurant, the concierge, are some of the best employees we have met throughout all of our travels. They are friendly, helpful, accommodating, and just fun to meet and with whom to interact....

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Helpful?
1Thank 331PeterS331
About Hotel's Favourite Review
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear 331PeterS331, Thank you for your feedback. I'm so pleased to hear your comments regarding our wonderful team members at Hilton Surfers Paradise! They will be delighted to hear that they helped make your stay memorable and I look forward to passing it onto them. I am also glad to hear that you enjoyed the hotel and found our rooms...

Sydney, Australia
Reviewed yesterday NEW

Loved this hotel. Perfect location and the room we had was gorgeous. Staff were very friendly. The pool and hot tub area was very nice also. Really enjoyed our time and would definitely stay here again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Coracow
Reviewed 4 days ago NEWvia mobile

It was our first stay at this hotel and were quite impressed. Booked a 2 Bedroom Ocean Apartment and it was very clean (compared to other apartment style accommodation in SP) modern and spacious. As it was my partners birthday we got a bottle of sparkling on arrival, just a shame they put my name on the card, not my...

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Helpful?
Thank Michael K
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Michael K, Thank you for posting your review. I am so pleased to read you had a wonderful stay at Hilton Surfers Paradise, enjoyed the location and your Partner had a lovely Birthday. I hope we can welcome you back again soon. Kind regards, Fiona Pryde General Manger Hilton Surfers Paradise

Hamilton, New Zealand
Reviewed 4 days ago NEW

Staying so close to Cavill Ave was amazing. We could walk to everything we needed. Food, nightlife, shops and the beach. So so close. We were given an upgrade to a two bed delux on floor 20 and the views were outstanding from our living area and master bedroom. It was just myself and the wife but next time I...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 408clintonc
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear 408clintonC, Thank you for posting your review. We are so lucky with our location of the hotel, surrounded by the beautiful Surfers Paradise Beach and endless entertainment. We look forward to welcoming you and your family back again soon. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

Melbourne, Australia
Reviewed 1 week ago

Unclean and under equiped, need blackout curtains on the room unless you want to be woken at 5:30am, great location although you do hear a lot of noise from the local bars. Wouldn't consider this hotel in the future.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Tanw73
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Tanw73, Thank you for posting your review, I appreciate the feedback. I am sorry you found your stay disappointing, I have noted your feedback and I can assure you we are continually striving for high standards. Thank you again for your feedback. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

Edinburgh, United Kingdom
Reviewed 1 week ago

Surfers paradise beautiful place very nice holiday but to big to be personal staff not very tentative to customer needs such a large hotel that was really busy that even after asking 3 days in a row we still never got stuff delivered to the room. Seemed to be all about the serviced rooms

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank amanda728
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear amanda728, Thank you for posting your review. I am pleased to read in general you enjoyed your stay at Hilton Surfers Paradise. However I am a little disappointed to read the service was a little lacking, I can assure you this is not our normal Five star Hilton standard. Thank you for your feedback, I do hope we can...

Hamilton, New Zealand
Reviewed 1 week ago

Hilton was easy enough to find even though it had been 10 years or so since I had been in surfers paradise and after navigating the carpark once it was all good. Check in was a breeze, with the front desk staff being very attentive both during check in and check out. Good to see people that actually genuinely smile...

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Helpful?
Thank xlawrencex
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear xlawrencex, Thank you for posting your review. I am so happy to read your two night stay was everything you expected and more. It's great to hear the check in and check out process were a breeze and our front desk team looked after you. Thank you again for your feedback, I look forward to welcoming you back again...

Gold Coast
Reviewed 1 week ago

Stunning rooms however very very expensive. There was a lot of external noise that came through both bedrooms (other rooms, wind, weather. There was lots of space and the rooms were very clean. I did request an early check in and an extra roll in bed but did not receive any of the above - the hotel claimed to not...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank K7828WDemilyd
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear K7828WDemilyd, Thank you for the feedback. I'm so sorry for the issues you experienced during your stay and for the inconvenience caused on your arrival. As a light sleeper, you might prefer one of our apartments located on the higher floors if you choose to stay with us again. Please do let us know and we will do our...

Upper Coomera, Australia
Reviewed 1 week ago

The location of the Hilton is perfect. Central to the beating heart of the city. Restaurants, shopping. Beautiful sandy beaches, Nightlife, and the " light rail" all only a short walk from the hilton.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 944tory94
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear 944tory94, Thanks for the great feedback! I'm glad that you thoroughly enjoyed your experience at Hilton Surfers Paradise. It sounds like you really enjoyed the location of the hotel and had time to check out a few of our iconic surroundings. Thank you for choosing Hilton and I hope that we see you back again in the not too...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 

Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: RM499 - RM1,311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Hotels.com so you can book your Hilton Surfers Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Surfers Paradise Hotel staff and other travellers.
27 questions
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Questions? Get answers from Hilton Surfers Paradise Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check for dust!”
 of 5 bubbles 407marcw, 15 Feb 2017 | Read review
“If you aren't above level 10 you will have no view of the beach.”
 of 5 bubbles maddisonc353, 10 Feb 2017 | Read review
“Keep an eye on Trivago as the price fluctuates.”
 of 5 bubbles X8390QWgaryp, 5 Feb 2017 | Read review
“don't get the relaxation suite!”
  • some tools placed on the kitchen as we went into the room for the first time
  • great view from the room. that about it
  • the only nice thing about the hotel. the room view although blocked by buildings
  • guys still fixing some stuff in the room. shocking experience we thought there were some intrude
  • dirty toilet, broken handles.. perfect start to the holiday.. not really..
 of 5 bubbles frederian, 26 Jan 2017 | Read review
“Level 14 or 15”
 of 5 bubbles SmokeyMclean, 21 Jan 2017 | Read review
5 of 5