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Novotel Surfers Paradise

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Novotel Surfers Paradise
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157 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Croydon, Australia
Reviewed yesterday NEW

I booked this hotel through a "mystery hotel" type website and got it really cheaply. The location is great, you can walk to Cavill Ave and the beach. Only 20 or so mins drive to the theme parks. The hotel itself, however, needs updating. The beds were old and uncomfortable, the bathroom was tiny and run down. The lobby and...

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Helpful?
Thank Morgan R
Reviewed 2 days ago NEWvia mobile

This hotel is in a perfect spot but the rooms are very tired looking, in need of a revamp. Don't look up at the ceiling in the shower (gross), vanity is old and paint chipping everywhere. Beds are not very comfy, they sag a bit and are not soft. Everytime someone turned on a tap in another room it would...

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Helpful?
Thank Niki K
Adelaide, Australia
Reviewed 2 days ago NEW

This stay at a Novotel property would have to be one of the most disappointing. A newly badged hotel, I would have thought would be out to impress. Not so. Reception was congested on arrival and the Accor priority check in was not manned, so I stood in a queue for some 15 mins. When I finally got to my...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Trevor M
Brisbane, Australia
Reviewed 3 days ago NEWvia mobile

This is a great hotel in the perfect location. We had a room with 2 double beds. It was very clean and a great size. I really like that the fridge and coffee making facilities have their own little room. Such a fantastic idea. We ate in the restaurant for dinner and breakfast and can highly recommend it.

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Helpful?
Thank Kaylene53
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Kaylene53, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am very pleased to read that you enjoyed your stay. Thank you for your comments it is always a pleasure to receive positive feedback. I hope to welcome you back to Novotel Surfers Paradise in the future...

Brisbane, Australia
Reviewed 3 days ago NEWvia mobile

The best thing about this hotel is the location. Right in the heart of surfers. The room was clean, but that is to be expected from a novotel hotel. This hotel would have been excellent to arrive to without a car. However you discover upon arrival that their parking is actually the parking for the adjacent mall. So it is...

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Helpful?
Thank B33nth3r3d0n3that
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear B33nth3r3d0n3that, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am sorry that your experience was jaded by a couple of issues please accept my apologies. I am disappointed that the parking arrangements did not provide a more positive experience, Novotel Surfers Paradise has negotiated discounted parking...

Manila, Philippines
Reviewed 5 days ago NEW

It is located near everything.....beach, restaurants, shopping, arcade. You won't get bored in this area, many stores and restaurants closes late. And if you are on a budget, you can always enjoy the beach. Transportation is very convenient. The hotel staff is very friendly and accomodating. The hotel gives lots of brochure on different tours and you can book there...

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Helpful?
Thank tolentinoemily
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear tolentinoemily, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback, I am pleased to read that you enjoyed your stay. Thank you for sharing your tips regarding things to do in Surfers Paradise with other future travelers. I hope...

Essex, United Kingdom
Reviewed 5 days ago NEWvia mobile

Hi, booked into a standard room so expecting too much but was very pleasantly surprised when I entered my room to see how large and the set up as it looked more like a suite.the location was superb with a high level sea view and balcony.Tried to book for another week in this room as was so comfortable but the...

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Helpful?
Thank jennings01841
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear jennings01841, Thank you for taking the time to write a Trip Advisor review following your recent stay at Novotel Surfers Paradise, I am glad that you enjoyed your upgrade! Thank you for your enquiry to stay a further week with us and I am very sorry that we could not extend your stay for you as we were fully...

New York City, New York
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank AmandaC74
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Reviewed 5 days ago NEWvia mobile

Stayed with my wife and 2 children in a standard room with 2 double beds whilst travelling around Australia. Fantastic location on Cavill mall. There is a shopping center directly down stairs with woolworths and many specialty stores. Heaps to do for the kids- timezone, Ripleys believe it or not, 8D cinema, bowling and even a shooting gallery. Short walk...

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1Thank Michael M
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Michael M, Thank you for taking the time to write a Trip Advisor review following your recent stay at Novotel Surfers Paradise, I am very pleased that you & your Family had a great time, finding lots to do. Thank you again for your comments Michael M, my Team and I hope to welcome you back to Novotel Surfers...

Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank Graham R
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 

Additional Information about Novotel Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Hotel Grand Chancellor Surfers Paradise)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: RM338 - RM799 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Surfers Paradise 4.5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, HotelsforEveryone, Expedia, Travelocity, Orbitz and Agoda so you can book your Novotel Surfers Paradise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Surfers Paradise Gold Coast
Hotel Style:
#8 On the Beach Hotel in Surfers Paradise
#17 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surfers Paradise staff and other travellers.
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Questions? Get answers from Novotel Surfers Paradise staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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