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Traveller (650)
Room & Suite (271)
Pool & Beach (62)
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Overview
  • Excellent38%
  • Very good31%
  • Average16%
  • Poor7%
  • Terrible8%
Travellers talk about
“water slides”(132 reviews)
“tram stop”(105 reviews)
“the gold coast”(165 reviews)
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,391)
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2,367 results
Traveller rating
855
733
399
188
192
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Time of year
LanguageEnglish
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855
733
399
188
192
Show reviews that mention
All reviewswater slidestram stopthe gold coastbuffet breakfastindoor poolbedroom apartmenttennis courtsgreat facilitiesocean viewfamily holidaylight railwould stay againbit datedlounge roomgreat roomacross the roadfull kitchen
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1 - 5 of 2,367 reviews
Reviewed yesterday

We stayed here during the Commonwealth Games, paid over the odds for a 'hotel' room in a resort that was primarily 1-3 bedroomed suites. The main reception area was lovely but there was nothing open to encourage guests, in a similar situation to us, to...More

Review collected in partnership with this hotel
Thank Rose S
Reviewed yesterday

The hotel is in a great location. Only minimal ammenities are provided and there is only room service after 7 days. The fridge didn’t work but was replaced fairly quickly. The air conditioning struggled to keep the apartment cool.

Review collected in partnership with this hotel
Thank debrasW6247QS
Reviewed 4 days ago

More like a 2-star motel. Mould in the bathroom. One crappy chair on the balcony. Uncomfortable bed and dirty, stained bedding. No artwork on the walls. Not at all like advertised on the website or booking sites. Buyer beware. They are selling what look like...More

Review collected in partnership with this hotel
Thank 505natachap
Response from Damosan75_MSS, General Manager at Mantra Sun CityResponded 3 days ago

Hi there 505natachap, Thank you for taking the time to provide feedback following your December stay with us. I apologise sincerely that there were cleanliness issues in the bathroom and bedding,this is most unfortunate. We do take this feedback very seriously and do ask that...More

Reviewed 4 days ago

We were looking for somewhere that was central and convenient and this place ticked all our boxes, children loved the big swimming pool outside but it was freezing so lucky there was an indoor semi-warm pool, my husband and I loved the little rock spa...More

Thank keentraveller2018
Response from Damosan75_MSS, General Manager at Mantra Sun CityResponded 3 days ago

Hi there keentraveller2018, Many thanks for taking the time to provide valuable feedback following your recent stay with us. Great to hear that you enjoyed the resorts leisure facilities and you found the team ultra helpful and friendly. We do hope that we can welcome...More

Reviewed 5 days ago

Have stayed here many times in the last 15 years and it is always good. Great position with view of the beach, short walk to Caville Ave or just 2 stops on the light rail which stops directly outside the hotel. The pools and spa...More

Review collected in partnership with this hotel
Thank Lillian2010
Response from Damosan75_MSS, General Manager at Mantra Sun CityResponded 5 days ago

Hi there Lillian2010, Thank you for choosing to stay with us once again at Mantra Sun City, we certainly appreciate your custom. It's great to read that our Resort's location and facilities suit your needs and we certainly look forward to welcoming you back again...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Dry Cleaning
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$94 - US$435 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Surfers Paradise
#6 Spa Hotel in Surfers Paradise
#11 Luxury Hotel in Surfers Paradise
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$94 - US$435 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Surfers Paradise
#6 Spa Hotel in Surfers Paradise
#11 Luxury Hotel in Surfers Paradise
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (650)
Room & Suite (271)
Pool & Beach (62)
Dining (40)
Family and Play Areas (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
asutkowski
19 April 2018|
AnswerShow all 3 answers
Response from frannie0707 | Reviewed this property |
Mine had 2.
0
Votes
Courtney B
20 January 2018|
AnswerShow all 3 answers
Response from Sayitasits | Reviewed this property |
Hotel is tidy,though the cleaners are useless at cleaning the rooms and also you’ll find either the lounge or beds will have some kind of issue..
1
Vote
kplatt4
7 January 2018|
AnswerShow all 3 answers
Response from Damosan75_MSS | Property representative |
Hey there , we do supply them Regards Damian
0
Votes
Room Tips
"Apartments at higher floors have nice views."
Read review
"Would suggest booking through Mantra Hotels and not another booking agency and you should have a great stay."
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"Our room was 2205 near to the lift without any noise."
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"Rooms ending in 05 have a balcony looking at the beach."
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