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Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
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1,340 Reviews from our TripAdvisor Community

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Showing 1,243: English reviews
Canberra, Australia
Reviewed 1 week ago via mobile

This was my first time to Gold Coast and I didn't have any expectations. This hotel is perfectly located next to the Surfers Paradise tram station, and is close to many attractions nearby. The staff was friendly and helpful. There are two small swimming pools, with great views. However, the pool and other facilities such as the bathroom need upgrades....

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Helpful?
Thank luke878
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Luke, Thank you for your review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

Uk
Reviewed 1 week ago

I stayed here for a business trip for 8 days, and had a very good experience. The rooms are good with great views and in close proximity to the beach and the rest of Surfers Paradise. There are two pools which is great for sunshine (or shade) at different times of the day. Overall the place was stress free, with...

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Helpful?
Thank Matt-uk123456
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Matt, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Reviewed 1 week ago via mobile

A five-night stay for our extended family (we had 3 separate rooms), to celebrate the New Year and to visit the theme parks. We were very impressed with the genuine good service - everyone really cared about us and we never felt that they were just 'doing a job'. The rooms are fine - clean, well sound insulated and comfortable....

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Helpful?
Thank TIM B
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Tim, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Vladivostok, Russia
Reviewed 2 weeks ago

Wonderful hotel. Service top class and unobtrusively. The food is excellent. Make yourself at home. Always I want to come back to you. Light. Modern, stylish, and feel like home. Wi-Fi paid, but I arrived in Australia a favorite rest and relaxation, the Internet is enough for the work. Ocean nearby, cafes, post office, souvenir shop - nearby. Everything is...

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Helpful?
Thank aefim0va
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi aefim0va, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again on your next trip to Australia.

Reviewed 2 weeks ago via mobile

Have been to the Gold Coast numerous times but this was my first stay at this hotel. Good location with the light rail stop outside. Pools were smallish- very few lounge chairs and as it was peak time, they were always full. The card to the room deactivated 5 times during our 3 night stay- staff were rarely apologetic, stated...

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Helpful?
1Thank Emily N
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Emily, Thank you for your review and feedback. We are saddened to hear that your experience with us was not enjoyable and that we were unable to resolve this issue directly. At Watermark Hotel we pride ourselves on our exceptional customer service standards and we will be sure to address your concerns immediately with our team. We thank you...

Reviewed 2 weeks ago

Wow I have to say I was really surprised by how great the hotel was. This was my first stay at a 4 star hotel but it sure set the bar high. Everything was soooo clean. Awesome location. If you are staying at Surfers then this is the by far the best hotel to stay as the tram station is...

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Helpful?
Thank Damian N
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Damian, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Reviewed 2 weeks ago via mobile

Watermark Hotel & Spa on the Gold Coast was very welcoming, the room was exceptionally tidy, great air con and the room even had a bath and great views! We stayed for 6 nights, dinner buffet was a bit over priced which cost $134 for two adults and an 8yo although in room service was great with better food then...

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Helpful?
Thank 815samanthae
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. Surfers Paradise does have many time share opportunities thankfully the Watermark Hotel & Spa is not part of any of these programs. We will be sure to pass your praises on to our wonderful team and...

Sydney, Australia
Reviewed 2 weeks ago via mobile

We stayed here last year and have decided to stay here this year again as our experience last year was very satisfactory. This hotel is great value for money, offers two swimming pools, great breakfast and diner buffet, great discounts, a games room for the kids, friendly staff, specious rooms and over all a very outstanding hotel. Will definitely come...

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Helpful?
Thank Travel_Freak_Instyle
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Travel_Freak_Instyle, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

Singapore, Singapore
Reviewed 2 weeks ago

Hotel was right at the surfer paradise train station, hotel was clean, good service. Everything was good nothing to comments except for the WIFI. it would be good if it comes with the room. It was a walking distance to almost everything such as shopping, restaurant, convenient stores and also the beach.

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Helpful?
1Thank LindaTeo
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Linda, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

Perth, Australia
Reviewed 2 weeks ago

I found the Watermark hotel to be one of the best experiences I've had in 15 years of world travel. The staff are capable and enthusiastic, eats world class at a reasonable price, facilities and location excelled. I just couldn't fault the place .. and the price is a pleasant surprise.

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Helpful?
Thank Mark B
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Mark, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. ... more   less 

Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: RM411 - RM844 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Travelocity and Agoda so you can book your Watermark Hotel & Spa Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Hotel Style:
#1 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Watermark Hotel & Spa Gold Coast staff and other travellers.
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Questions? Get answers from Watermark Hotel & Spa Gold Coast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the whole hotel is quiet, maybe the rooms to the north may be a little quieter.”
 of 5 bubbles Jennie236, 5 Jan 2017 | Read review
“The higher the better, top floor rooms have all been refurbished to a high standard”
  • view of the beach and sky point tower
 of 5 bubbles Matt-uk123456, 3 Jan 2017 | Read review
“we had 9th floor , very quiet”
 of 5 bubbles cathy3575, 19 Dec 2016 | Read review
“Travelling in an EV? They have a 15amp power outlet in the carpark which is great.”
 of 5 bubbles leeleeleo, 29 Nov 2016 | Read review
“high floor, away from elavator”
 of 5 bubbles 440ians, 15 Nov 2016 | Read review
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