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Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
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1,309 Reviews from our TripAdvisor Community

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There are newer reviews for Watermark Hotel & Spa Gold Coast
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Showing 1,213: English reviews
Reviewed 2 weeks ago via mobile

staff are very nice and helpful. we went to the hotel in schoolies time but the hotel was not noisy. The view was great from the room. But there are only 1 lift to the car park and our room next to the lifts so we could here the lifts too. well, we are pretty happy for the stay tho.

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Helpful?
Thank orawan t
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Orawan, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

Reviewed 2 weeks ago via mobile

Modern, international style hotel. The room had a good view to the see and some high buildings. The location is perfect to go to the beach as it's just 3 minutes walking far away and downtown is easy to reach by tramway, just 1 stop. Room well equiped and big enough for a confortable stay. Dissapointingly, Internet is not for...

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Helpful?
Thank ThyBl
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

Reviewed 3 weeks ago

The hotel is very well located. Close to many great shops, bars and restaurants. However aside from location Watermark doesn't have much else to offer. No greeting or complimentary water upon arrival and cold reception from staff, (concierge desk is an exception). Staff was dismissive and unhelpful throughout our stay. Checking in and out of this hotel required an immense...

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Helpful?
1Thank B P
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi BP Thank you for your review and feedback. We are saddened to hear that your experience with us was not enjoyable and that we were unable to resolve this issue directly. At Watermark Hotel we pride ourselves on our exceptional customer service standards and we will be sure to address your concerns immediately with our team. We thank you...

Melbourne, Australia
Reviewed 3 weeks ago

Just had my third stay and looking forward to my fourth next year. Comfortable bed, very clean room and friendly/helpful staff. On this stay i noticed that the mini bar facilities have been re-introduced. Also the bar and 2 x restaurants downstairs are worth a visit..

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Helpful?
Thank ian s
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Ian, Thank you for your review. We hope that you enjoyed your stay with us and we look forward to welcoming you back next year.

Penrith, Australia
Reviewed 3 weeks ago

We stayed at this awesome hotel for 5 nights and the 20th floor with ocean views! It was absolutely fantastic. The staff were always helpful and friendly and accomodating. Car parking is extra but it's all undercover and you need your room key to get in. The hotel room was spacious and so was the bathroom. Our room was serviced...

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Helpful?
Thank Barbara Z
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Barbara, Thank you for your review. We are delighted to hear that you enjoyed your stay with us and we will be sure to pass your praises on to our wonderful team. We look forward to welcoming you back very soon.

Hamilton, Waikato, New Zealand
Reviewed 3 weeks ago

We stayed at the watermark hotel in an ocean view king room for 6 nights last week. I have no regrets choosing this hotel. We are from overseas and did not hire a car at all but this was no issue as the tram stop and bus stop was just at the hotel door step. Also the hotel concierge is...

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Helpful?
Thank garima14
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and we will be sure to pass your praises on to our wonderful team. We look forward to seeing you again soon.

Port Melbourne
Reviewed 3 weeks ago

My room was on the 16th Floor I had views of the beach. The Hotel is located on a stop for the local tram so really easy to go North or south from there. There are 2 /3 restaurants in the hotel I chose the bar to eat in as it was opened early and I could take advantage of...

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Helpful?
Thank Kay L
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Kay, Thank you for your review. We are delighted to hear that you enjoyed your stay with us and we will be sure to pass your praises on to our wonderful team. We look forward to seeing you again soon.

Chicago, Illinois, United States
Reviewed 3 weeks ago via mobile

For one night Bed comfortable. Room clean. But not impressed. Expected alot more. Staff friendly. I observed that manage nt trying best to save money. No coffee or tea filled. They apologised and brought some up.

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Helpful?
Thank Dionysia K
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

We are saddened to hear that you did not enjoy your time with us. We will be sure to address your concerns, as guest experience is of the utmost importance to us. We hope to see you again soon.

Worrigee, Australia
Reviewed 3 weeks ago

Friendly staff, convenient to shops, transport, beach and church. Clean, well maintained facilities. Breakfast was available in the hotel however we choose to eat at the many locations close by. Buffet Dinner was very good value if perhaps a little limited in selection

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Helpful?
Thank garywC1487BF
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for you review. We hope that you enjoyed your time with us and we look forward to seeing you again soon.

Reviewed 4 weeks ago via mobile

I have previously written a highly recommended review after staying here once before and can simply say 'I stand by my words'. we had another incredible night, serviced by professional and friendly staff and once again Clifford's impressed! To be honest, I didn't think it could get much better after my last stay yet it did. The professionalism overall has...

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Helpful?
Thank Diane B
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Diane, Thank you for your review. We are delighted to hear that you enjoyed your time with us and we will be sure to pass your praises on to our excellent team. We look forward to seeing you again very soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. ... more   less 

Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: RM426 - RM913 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
#9 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Watermark Hotel & Spa Gold Coast staff and other travellers.
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Questions? Get answers from Watermark Hotel & Spa Gold Coast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Travelling in an EV? They have a 15amp power outlet in the carpark which is great.”
 of 5 bubbles leeleeleo, 29 Nov 2016 | Read review
“high floor, away from elavator”
 of 5 bubbles 440ians, 15 Nov 2016 | Read review
“Great views from 20th floor. No noise other than Rude people slamming doors!”
  • View from our room when we arrived early evening
 of 5 bubbles 856barbaraz, 15 Nov 2016 | Read review
“go for higher floor and request for a view..its totally worth any extra cost”
 of 5 bubbles garima14, 13 Nov 2016 | Read review
“ask for a higher floor you will get better views.”
 of 5 bubbles kayledson, 13 Nov 2016 | Read review
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