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Oaks Gateway on Palmer

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Oaks Gateway on Palmer
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376 Reviews from our TripAdvisor Community

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Showing 371: English reviews
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Charters Towers, Australia
Reviewed 1 week ago

Excellent rooms, great location close to shops, restaurants and city life. Very friendly staff always willing to go the extra mile to make our stay as comfortable as possible. Well apointed rooms with everything you need

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Helpful?
Thank 101kinganton
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am delighted to hear you enjoyed your recent stay. Our great location and spacious rooms often assist guests to relax and feel a little more like they are at home when travelling regularly. I will be sure to pass your feedback onto the team - they will be delighted to know that their service made a difference to...

Reviewed 2 weeks ago via mobile

Have stayed here many times. The location is excellent as you are spoilt for choice when it comes to breafast and dinner options. Just a few minutes stroll to the office district too. The staff at this hotel are always friendly and helpful. The rooms are comfortable but in this instance, the bathroom was not completly clean with evidence of...

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Helpful?
Thank Brenero
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Brenero, I am very sorry about the circumstances of your most recent stay. As I am sure you will be aware from your previous stay's that this is certainly not our usual standard and as you have mentioned is in no way acceptable. I have followed this up with our housekeeping team to ensure that the appropriate action is...

Reviewed 2 weeks ago

Good location, apartments are a little older than other accommodation in the area. My apartment was nice, beds comfortable. Staff were friendly, gym wasn't that great but pool was nice. Not much parking.

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Helpful?
Thank Heine1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Heine, Thanks so much for taking the time to share your thoughts on the hotel. We certainly do have a great location and pride ourselves on the great service from the reception team. We are consistently working on the apartments to ensure they remain as fresh as the properties which have recently been refurbished in the local area. We...

Southern Queensland, Australia
Reviewed 2 weeks ago

I paid $44 for a roll away bed and got a set of sheets on a hard uncomfortable pull out sofa - hardly $44 worth. Receptionist would not reverse a credit card charge but instead proceeded to charge me a fee. Not happy

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Helpful?
Thank Linda M
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Linda, I am very disappointed to hear that you had a difficult check in process. This is certainly not the first impression that we wish to leave our guests with or the standard we aspire to. I have followed this situation up with the team on reception and addressed the concerns with regards to your interaction to ensure that...

Sydney, Australia
Reviewed 3 weeks ago

I stayed here for 4 nights for a company conference. The rooms were good without being great. The amenities were also adequate. There is a number of nice restaurants/cafes/pubs in the vicinity to keep everyone happy.

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Helpful?
Thank timporter65
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Tim, Great to hear you enjoyed your recent stay with us. Our location on Palmer St certainly does provide something for everyone - whether they wish to cook in their apartment, head out for Mexican, Steak, Fine Dining or Modern Australian cuisine.

Home Hill, Australia
Reviewed 4 weeks ago

Rooms are very spacious and clean. Two bathrooms and toilets very handy. Love how you can split the king beds into singles for group of girlfriends on weekend away. Handy to walk to restaurants and mall as well.

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Helpful?
Thank GlenysBrotto
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Glenys, Great to hear you enjoyed your recent stay with us. The split bed certainly do provide great flexibility for both a weekend away and also sporting groups! See you next time you are planning a girls weekend in Townsville!

Bucasia, Australia
Reviewed 4 weeks ago via mobile

Helpful staff & well maintained room. The pool was lovely. Everything was clean. The bed was a little firm for our liking but the room was great. It was central to everything we wanted & needed. We will return again.

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Helpful?
Thank Reidy248
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, It our pleasure to assist during your stay! We are delighted that you enjoyed your stay and could easily access all of the services needed during your stay. We look forward to welcoming you back on your next visit to Townsville.

Mackay, Australia
Reviewed 4 weeks ago

I stayed overnight recently. Reception very friendly and helpful. Undercover secure parking which was excellent, however make sure you park in hotel allocated areas only as your vehicle will be towed away if you use private residents parking. Lifts from carpark to your room level. Room and bathroom was very clean, no complaints there. Room was quite noisy, located above...

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Helpful?
Thank mildew1949
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thanks so much for your feedback regarding the hotel. I am pleased to hear that you found the service and cleanliness standards were high. I am sorry to hear that you were disturbed by a whistling noise during your stay. We will be sure to look into this and locate the source of the noise to rectify this. All...

NT Aus
Reviewed 4 weeks ago

2 bedroom apartment was nice on 7th floor. Reception service was good as usual. Nice pool and spa. Good location. Apartment was dirty and each day the standard of cleaning service was very poor. No replenishment of tea, coffee, sugar or dishwashing powder, had to go to reception and ask for it.

Review collected in partnership with this hotel
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Helpful?
Thank DeadlyDaz
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Darren, I am very disappointed to hear that housekeeping did not service your room properly throughout your stay. This is certainly below our usual standard and we are currently working with the housekeeping team to ensure the standards are returned to our usual high expectations. I am so sorry your stay with us was affected by this, however I...

Reedy Creek
Reviewed 12 January 2017

If you want a roomy apartment and ease of getting to everything, the City shopping is so close and all the other venues are close by. every cafe, coffee shop and the best eating places are so close. The strand is an easy walk or call a Taxi which is right outside. There is more to do in Townsville than...

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Helpful?
Thank peterjenniferb
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Peter & Jenny, Thanks so much for the great review. It is always our pleasure to have you stay with us! As you say, there is more to do in Townsville than most realise and it is a great launching pad for nearby towns. See you on your next trip!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 

Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: RM437 - RM784 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#8 Luxury Hotel in Townsville
#10 Family Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Gateway on Palmer staff and other travellers.
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Questions? Get answers from Oaks Gateway on Palmer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you don't get a ground floor room”
 of 5 bubbles Heine1, 1 Feb 2017 | Read review
“Don't tell guests you have proper roll away bed when it's just an uncomfortable couch sofa”
 of 5 bubbles , 1 Feb 2017 | Read review
“Try for a room that looks over Ross Creek, not Palmer Street.”
 of 5 bubbles mildew1949, 22 Jan 2017 | Read review
“December or January is always good, hot but you have air and the humidity is not as bad as the Gold Coast...Enjoy all the year round especially when all those special events are on..”
 of 5 bubbles peterjenniferb, 11 Jan 2017 | Read review
“Extra key, we 5 ”
 of 5 bubbles Maherilias, 20 Dec 2016 | Read review
5 of 5